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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,452 Reviews

1,452 Reviews of Southern Volkswagen Greenbrier - Service Center

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June 26, 2019

Drop in maintenance Living in NC and having to be in the Chesapeake area for a doctor’s appointment, we decided to drop in for needed service. Within a little over 2 hour More

by FRANKANDSTARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Chalkley, Cynthia Rawlings, Charlie Roy Schesventer
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best regards, Farley Perkins, Vice President, 757-424-4689

June 25, 2019

Work was done well and on time. Andrew did a great job getting the car schedule and complete in a timely fashion. Great representative of your company. I would recommend him to any More

by VROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the wonderful feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best regards, Farley Perkins, Vice President, 757-424-4689

June 25, 2019

Oil Change Experience The service I received was quick, staff is always friendly and the waiting room was clean and comfortable. My appointment was kept on time and I was More

by NICOLEMPAPPAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the name of the young lady who assisted me but she was very friendly.
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing clean and comfortable facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best regards, Farley Perkins, Vice President, 757-424-4689

June 25, 2019

Everybody was polite and professional Everyone was kind. They are upfront about what you need and got it done in a timely manner. This is one place I dont mind coming to service my car. More

by Pamela803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Rawlings
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for reviewing your service experience! We aim to provide timely and professional service for our guests and we are proud that this was received during your time spent with us. Best regards, Farley Perkins, Vice President, 757-424-4689

June 25, 2019

Wes Tolson Wes was friendly, efficient, clear, and helpful. I was also able to do some work using the wi-fi and found the waiting area pleasant. More

by RSCHWARZWALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Tolson
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the excellent review! It is great to know that Wes was able to provide you with a friendly, efficient, clear, and helpful service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Farley Perkins, Vice President, 757-424-4689

June 25, 2019

Excellent service and follow through Tara was quick to respond and kept me informed on the status of my vehicle repair. Southern VW has extremely accommodating staff. The service and sal More

by BILDSURVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara, Bobby Ford
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best regards, Farley Perkins, Vice President, 757-424-4689

June 25, 2019

THE BEST First thank you for costumer first service. Next thank for the loaner car given to me to go eat lunch while I wait for an oil change. That's what keep More

by TIMWOODLEY1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Mccloud , Cynthia Rawlings
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the exceptional customer service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Farley Perkins, Vice President, 757-424-4689

June 24, 2019

Great Service Very friendly and knowledgeable service advisor. Excellent communication skills. Timely service status updates and convenient text messaging. Thorou More

by FDZNMSTR61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and timely! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins, Vice President, 757-424-4689

June 23, 2019

My Oil change review I gave Southern Volkswagen a 5 star review due to my customer service experience I received from Tara McCullough. She was very friendly and personable More

by COLLINSCOLLECTIONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McCullough
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

We appreciate your 5-star review on Tara and the entire service team. Thank you for choosing Southern Volkswagen Greenbrier for your vehicle needs. Best regards, Farley Perkins, Vice President, 757-424-4689

June 22, 2019

Very Satisfied I came in for maintenance. Had a lot done on my vehicle and picked it up fairly quick. A lot quicker than I thought. The service department was incred More

by DOMINIQUE.CONRAD1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Jun 30, 2019 -

Southern Volkswagen Greenbrier responded

This review was a pleasure to read! The Southern Volkswagen Greenbrier service center works hard to provide every guest with helpful, professional, and timely service. Hearing that we are reaching this goal is a huge compliment! We look forward to seeing you for your next scheduled maintenance! Best regards, Farley Perkins, Vice President, 757-424-4689

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