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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,452 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,452 Reviews of Southern Volkswagen Greenbrier - Service Center
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June 22, 2019
Treffic job as always! I brought my car back due to the tires shaking after the previous vist for tire rotation. Tara, my advisor recommended wheels balance and an alignment I brought my car back due to the tires shaking after the previous vist for tire rotation. Tara, my advisor recommended wheels balance and an alignment. She kept me informed the status via text message. My car rides great now. Thank you Tara! Everyone at Southern VW is pleasant and helpful always! More
by ASTARR236
Verified CustomerEmployees Worked With
TARA/Service advisor
June 22, 2019
Annual inspection, oil change, tire alignment Greenbrier's service department is very professional. Tara, my service advisor, was great to work with. She took care of getting my car in and out a Greenbrier's service department is very professional. Tara, my service advisor, was great to work with. She took care of getting my car in and out as quickly as possible. She's professional and very friendly and made my visit pleasant. More
by Jetta Driver
Employees Worked With
Tara
June 21, 2019
Quick service department Wes was very professional and helpful during my service appointment. I appreciate him going above and and beyond to explain to me the issues my car wa Wes was very professional and helpful during my service appointment. I appreciate him going above and and beyond to explain to me the issues my car was having and keeping me informed, the service tech working on my car was polite and knowledgeable of the condition of my car. Best service writer I've dealt with! I'll be asking for him next service appointment! Thank you Wes! Also, the gentleman who valets is very friendly and courteous! More
by SHARILYNN757
Employees Worked With
Wes in the service department
June 20, 2019
Great Service I had a special order rear door latch installed, while I waited at the dealership. Everyone I dealt with that day were top notch. I am always happy I had a special order rear door latch installed, while I waited at the dealership. Everyone I dealt with that day were top notch. I am always happy with the work done by everyone in the Service Department. Thank you Southern VW! More
by OCONNORIRISH
Employees Worked With
Brett Weiss and Tim Champion
June 20, 2019
A First Class Experience - as always! Professionalism, Courtesy, Integrity and 1st class Customer Service are your hallmarks. Brett, Wes and Vicky are truly All-Stars in their field and Professionalism, Courtesy, Integrity and 1st class Customer Service are your hallmarks. Brett, Wes and Vicky are truly All-Stars in their field and represent the Greenbriar VW team in the best way possible. They all deserve a Five Star Rating. Bravo Zulu all! More
by WDAVIS176
Employees Worked With
Brett Weiss and Wes Tolson, Vicky Andries
June 20, 2019
Helpful and friendly customer service Vehicle didn’t get fixed the first time. But when I brought it back they took the car in and fixed it right away. They keep you updated constantly too Vehicle didn’t get fixed the first time. But when I brought it back they took the car in and fixed it right away. They keep you updated constantly too More
by YCASTILLO1624
Employees Worked With
Tara
June 20, 2019
Excellent Serice Wes Tolson did an outstanding job making sure that my car was repaired in a timely manner. He also did an excellent job communicating with my warranty Wes Tolson did an outstanding job making sure that my car was repaired in a timely manner. He also did an excellent job communicating with my warranty provider. More
by JOSEPH.MIZAL
Employees Worked With
Wes Tolson
June 19, 2019
Quick oil change I arrive about 15 minutes before my time, got checked in couple minutes before my time and was out fast. Wes wasn’t kidding when he said I should be I arrive about 15 minutes before my time, got checked in couple minutes before my time and was out fast. Wes wasn’t kidding when he said I should be out of their in no time. More
by KIYANA
Employees Worked With
Wes
June 18, 2019
The bare minimum The only reason I am doing this survey is to hopefully get leaderships attention to make some chances as to how Southern Volkswagen does business. I s The only reason I am doing this survey is to hopefully get leaderships attention to make some chances as to how Southern Volkswagen does business. I started working with Southern Volkswagen in November of 2017 because I leased a 2013 Jetta from Northampton Volkswagen in Massachusetts and had to turn in my car. I wanted to stay with Volkswagen because I loved my Jetta and the service I got from Northampton Volkswagen, who are an excellent example of a dealership. They make you feel valued and do all they can to make you feel like family. They are fast and helpful with oil changes and mileage maintenance. They wash your car at every visit and provide a print out of the 12 point inspection, so that the owner of the vehicle knows what is going on with their vehicle. They review it with you and make sure you understand what was done and what may need to be done shortly. They show that they care about their clients by preserving their time when they come in. These are all fine examples of what they do and your dealership should be doing. I dread coming into Southern Volkswagen, because I know it’s going to eat up my day. Sitting in a waiting room for 3 hours almost every time I come in for an oil change or state inspection tells me that you do not care about your clients time. I paid for the “southern hospitality” but would rather pay an extra $50 to get my state inspection elsewhere, so that I don’t have to sit in a waiting room on my only day off. This past Saturday, I came in for my 40k oil change and made sure when I showed up to let service know that I prefer the print out of my 12 point inspection. They said ok. I sat and waited 2 hours this time for my oil change and that was fine, but when I was told I was ready the check out lady only handed me my receipt. When I asked her for my 12 point inspection sheet she said I had to go get it from services. I went to get it from services and the tech who serviced my car didn’t save the worksheet. This what Tim told me. He went and asked for it to get resubmitted. The tech said it should be in there, but it wasn’t. Tim then assures me that the tech can put my car back up and redo my inspection and fill it out again. I then at that time had been there for 2hours and 15 mins. I declined because I just wanted to go home. I had already been there longer than I wanted to be. I do not believe the tech did the inspection because if he/she did then it would have been in the system. Again, I have been with Volkswagen since 2012 and know how mileage maintenance and oil change appointments go. I wish that I never bought a car from Southern Volkswagen, and I would never recommend a friend to buy a car from them. I would go to another state to buy another Volkswagen just to not buy a Volkswagen from Southern, because they do not care about their existing clients. They care about sucking money from them and that is it. More
by SHAINAD138
Employees Worked With
Tim- service center counter
June 18, 2019
Southern is way better than other dealerships Tara was very helpful and polite, service fixed my issue no problems. Car now goes straight down the road (alignment was way off due to me) Tara was very helpful and polite, service fixed my issue no problems. Car now goes straight down the road (alignment was way off due to me) More
by ALLEYEZONME757
Employees Worked With
Tara McCullough
