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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,452 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,452 Reviews of Southern Volkswagen Greenbrier - Service Center
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June 17, 2019
Two days for scheduled inspection/oil change I called days in advance and made a 10:00 am drop off appointment for Friday. Dropped car off around 9:45. Was told by Wes that car would be ready a I called days in advance and made a 10:00 am drop off appointment for Friday. Dropped car off around 9:45. Was told by Wes that car would be ready around 4pm til 4:30. Wes called later and said car had not been touched and would not be able to until Saturday and again it would be ready about the same time. Said they still had cars from Thursday. Lack of staff. So why didnt they call me late Thursday or Friday morning to let me know this was the situation. I had a terrible experience when I bought my car there with the salesperson (I actually left and refused to buy the car he was so bad). Was called back the next day by a higher up and told I wouldnt have to deal with that person again so I bought the car and now this.......I had just recently said maybe I will take a look at cars there again.....well, not now! More
by cdbarnette
Verified CustomerEmployees Worked With
Wes (Last name ?) Stuggie Fentress
June 17, 2019
Efficient and pleasant. Call; do not make appointment online for that doesn't work right. regardless they fit me into the schedule and proceeded to complete needed service. Call; do not make appointment online for that doesn't work right. regardless they fit me into the schedule and proceeded to complete needed service. More
by LINDACOAKLEY
Employees Worked With
Can't remember service reps name... 5 stars though, Charlie Roy Schesventer
June 17, 2019
Service review Amazing service, Andrew kept me informed throughout the process .10 out of 10 every time I visit. customer service is superb. Once I left the Andrew c Amazing service, Andrew kept me informed throughout the process .10 out of 10 every time I visit. customer service is superb. Once I left the Andrew checked on how my vehicle was handling, I call that someone who cares about the service they provide. More
by AHENDERSON1992
Employees Worked With
Andrew
June 17, 2019
Expert knowledge and quick service I took my Jetta in for a transmission fluid change. I felt confident that they knew exactly what they were doing and I could trust their work. The sta I took my Jetta in for a transmission fluid change. I felt confident that they knew exactly what they were doing and I could trust their work. The staff was friendly and helpful and the overall experience was excellent. I’ll be returning for all of my routine maintenance! More
by EJOSULL
Employees Worked With
Wes
June 17, 2019
50000 miles Nice and friendly, the Car Was finished AS promised, we always Got god service at southend Volkswagen greenbrier, we Will definitly use them again if Nice and friendly, the Car Was finished AS promised, we always Got god service at southend Volkswagen greenbrier, we Will definitly use them again if our Car needs it More
by CILLE
Employees Worked With
Wes
June 15, 2019
Recall work was required for my Jetta. The appointment, which was estimated to take 2 hours, was finished in one hour. The personal attention from them is outsta was required for my Jetta. The appointment, which was estimated to take 2 hours, was finished in one hour. The personal attention from them is outstanding. More
by BARRIE
Employees Worked With
Tim Champion
June 14, 2019
Delivered What Was Promised Service staff was very pleasant and helpful. They Kemp me apprised of the service activity on my vehicle. When they said they would call me, they did. Service staff was very pleasant and helpful. They Kemp me apprised of the service activity on my vehicle. When they said they would call me, they did. More
by CAP26
Employees Worked With
Tara , Charlie Roy Schesventer
June 14, 2019
Warranty Repair I purchased a used VW from another dealership and within 1 week, I had an issue with the vehicle. I took it back to the dealership that I purchased it I purchased a used VW from another dealership and within 1 week, I had an issue with the vehicle. I took it back to the dealership that I purchased it from and they were unable to help because they weren't a VW dealership. I took the car to Southern and everyone on the staff that I spoke to or dealt with were professional, courteous, and helpful. The Service Advisor, Andrew, explained everything in detail and kept in touch to update me on the progress of the repair. The repair was completed and the car runs great. I would highly recommend the dealership to anyone that needs repairs on their VW. More
by BAP02
Employees Worked With
Andrew Smithson
June 14, 2019
Great Customer Service I have been getting my vehicle serviced by Southern Volkswagen for a few years now. My service there has always been excellent. I highly recommend. I have been getting my vehicle serviced by Southern Volkswagen for a few years now. My service there has always been excellent. I highly recommend. More
by PCOSSE
Employees Worked With
Tim,Champion He is friendly and knowledgeable. He explains the service that is needed on my vehicle and gives me updates via text messages. He does follow up text with me to make sure that my vehicle is up to speed.
June 13, 2019
Very nice It was a very nice experience. Everthing went smooth and quickly. Very friendly and polite staff. It did take me a long while to get an appointment at It was a very nice experience. Everthing went smooth and quickly. Very friendly and polite staff. It did take me a long while to get an appointment at this location. I wish I knew when I bought my car that you can only go to the checkered flag location you purchased the car from in order to receive the checkered flag benefits. More
by KIMDEARINGTON
Employees Worked With
Didn't use sales
