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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,475 Reviews

1,475 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 27, 2019

Very helpful The customer service was absolutely wonderful. They never got annoyed no matter how many times I called. Just a wonderful experience as always with th More

by JBELL791
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best regards, Farley Perkins Vice President 757-424-4689

May 27, 2019

Great! I’ve always had a great experience when I take my car for its scheduled maintenance. They always keep me up to date on service progress and always com More

by ZFGIBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes tolson, Andrew
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear that you’ve always had great experience at Southern Volkswagen Greenbrier! If there is anything else we can do for you, please feel free to give us a call. Best regards, Farley Perkins Vice President 757-424-4689

May 27, 2019

Awesome service! I came in for a oil change, state inspection, and recall. Andrew greeted me immediately and processed my paperwork quickly. I got a text with how to c More

by RGG3F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew in Service, Cynthia Rawlings
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with Andrew and Cynthia to ensure we continue to provide the same level of service for all of our customers. Best regards, Farley Perkins Vice President 757-424-4689

May 27, 2019

Excellent customer service For my first time my experience was outstanding Tara did a outstanding job keeping informed and helping make good choices for my car I will be back More

by LGBURTON50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Tara was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Farley Perkins Vice President 757-424-4689

May 26, 2019

Everything was fine. I don't remember who was who, but Andrew answered a question my husband had after we left. Need four more words. More

by GRSOBX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew answered question my husband had after we left.
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for giving us the opportunity to service your car. I am happy to hear that everything went well for you. I will pass your feedback along to Andrew. Drive safely. Best regards, Farley Perkins Vice President 757-424-4689

May 25, 2019

Good service visit Andrew made the service visit quick and painless. He answered all of my questions and listened to everything I had to say. I will definitely ask for A More

by RYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the feedback, Ryan! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best regards, Farley Perkins Vice President 757-424-4689

May 25, 2019

Timely Service I look forward to my appointments to service my vehicle. I know I can trust the service department to correct any problems and always give me a h More

by EAHINKLE181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Service Lead
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Southern Volkswagen Greenbrier special. We look forward to seeing you for your next service appointment! Best regards, Farley Perkins Vice President 757-424-4689

May 24, 2019

Easy oil change Wes was nice. It was simple easy and quick. I was just there for an oil change. I will be back in 10k miles. Thanks. More

by WHITNEY.B.RASCOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the excellent review! It is great to know that Wes was able to provide you with an easy and quick service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Farley Perkins Vice President 757-424-4689

May 23, 2019

Wes was really helpful! I am new to the area and Wes and the Southern VW team provided great customer service! They even helped to educate me on changing a tire. More

by HOLLY.THOMAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
May 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Wes provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best regards, Farley Perkins Vice President 757-424-4689

May 23, 2019

Thorough work by mechanic My mechanic Wes was courteous of my time and explained all his work thoroughly with me. He took care of all the issues with my care and it turned out More

by CTHORSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
May 29, 2019 -

Southern Volkswagen Greenbrier responded

We're excited to hear that Wes took care of you and that everything went very smoothly. We hope to see you again in the future. Best regards, Farley Perkins Vice President 757-424-4689

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