Southgate Lincoln

Very friendly and helpful . Happy with them through the years! I really love my Corsair. Happy with them through the years! I really love my Corsair. More

When you get a oil change you don't get everything you are supposed to. They don't complete the job like don't rotate you and fill you washer fluid. You pay to much for oil change its not worth it. So I are supposed to. They don't complete the job like don't rotate you and fill you washer fluid. You pay to much for oil change its not worth it. So I will never go back there anymore. They don't care about their customers. More

First time using this service. Pick up and return time was great. Good service from everyone I dealt with. Pick up and return time was great. Good service from everyone I dealt with. More

Easy to talk to, clear to understand, courteous, takes time to ensure your questions are answered. time to ensure your questions are answered. More

Good people with excellent service. Jim took the time to go over the features on the car. Jim took the time to go over the features on the car. More

SOUTHGATE LINCOLN ALWAYS TAKES CARE OF MY VEHICLES FAST AND EFFORTLESSLY. I HIGHLY RECOMMEND SOUTHGATE LINCOLN FOR YOUR VEHICLE NEEDS. AND EFFORTLESSLY. I HIGHLY RECOMMEND SOUTHGATE LINCOLN FOR YOUR VEHICLE NEEDS. More

Very organized and professional. I was greeted in a friendly manner and kept up to date as to the status of the work being performed. I was greeted in a friendly manner and kept up to date as to the status of the work being performed. More

Dealer is horrible. When I took the car to the dealer at 8:00am Wednesday February 22, 2023. I told the Service Advisor Craig what was wrong and what I did. About 2:00 When I took the car to the dealer at 8:00am Wednesday February 22, 2023. I told the Service Advisor Craig what was wrong and what I did. About 2:00pm I got a call from Craig saying it was fixed. The technician reset the HVAC and Airbag modules. When I picked it up I didn't see Craig so I went to the Customer Service desk paid for the repair, went to the prep garage to pick up my car. When I drove it home I didn't think the vent flow was good but I wanted my wife to tell me because it's her car. I just knew it's nothing like my 2018 Fusion with the same Sync system. The next day we took the car out my wife said the flow was the same and our airbag light came on. I was really upset that the car wasn't fixed so I called Craig and left him a message on Friday February 24, 2023 @ 1:30PM. I told him who I was, that the car was not fixed and that I needed him to call me as soon as possibly to get the car back in. When I didn't here from Craig on Friday. I went on-line and scheduled an appointment as a backup plan. As this week went by, I didn't hear from Craig, I was upset but I didn't call him again because I had an appointment and I wanted to see if he'd call. My wife and I brought the car into your dealer at 8:00am Friday March 3, 2023. I mentioned to Craig that I left a message last Friday and he never returned my call. He said he was out one day and really backed up. I understand a delay but a week and still no call is totally unacceptable. I didn't say anything at the time to allow my wife to explain what her version of the issues were. When my wife explained the low flow issue Craig told her that Lincoln's are designed that way so the air doesn't blow in your face. Maria responded but do they allow your windows to fog so bad that water literally drips. She then asked Craig to turn on the fan of one of your cars in the dealer showroom to verify what Craig said. Craig responded those were newer vehicles and have been updated so they're not the same. That is definitely when I had it with Craig. I told him it was ridiculous what he just said to my wife and that it was inexcusable not calling me back. I said I had a 8:00am appointment a week and a half ago. You didn't look at it until 2:00pm, told me it was fixed and I had the same issues. I had to wait 10 days to get it back in because you never called me back, so I'm not waiting all day to find out to get it fixed. I want the car looked at now, not this afternoon. Craig's response was the 8:00am appointment was with him not the technician. I about lost it, I said I want to talk to the service manager. Then he agreed to get it looked at now. As my wife and I got up to leave Craig got up as well and went to the service prep area if front of us. We were right behind him and he purposely closed the door on us. I received a call at 4:00pm today from Craig to tell me they cleared the codes and can't recreate the issue. I told Craig did your technician physically check the flow and does he think it is normal. Craig then tried to make the excuse because my car has a branded title that that was the reason why. He said they can look at it but I have to pay $175.00 an hour for the diagnosis and was I prepared to authorize it. I told Craig you've had it two days and all you've done is clear the codes. I wouldn't pay $175.00 an hour for a fishing expedition. I then said if I go there and run the self diagnostics on the HVAC system and there are codes someone will be held responsible. Then I asked to talk to the service manager. That is when I spoke to Elisabeth the General Manager. I wanted my money reimbursed and to take the car home. Elisabeth said she has a new Service Manager Monday and that they wanted the opportunity. I agreed to work with the new Service Manager. Monday March 6 the new Service Manager called to tell me the technician that worked on the car was out sick. Car has not been fixed and I haven't been reimbursed More