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Southlake Kia
Merrillville, IN
425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 425 reviews
July 26, 2025
Dan and Billy made the experience incredible. The greatest dealership experience I have ever had. Cannot recommend enough. The greatest dealership experience I have ever had. Cannot recommend enough. More
by Isaiah S.
July 24, 2025
Had nothing but problems with this dealership their finance department and Thad himself regarding a total loss vehicle. Currently have been fighting with them for more than two months regarding gap ins finance department and Thad himself regarding a total loss vehicle. Currently have been fighting with them for more than two months regarding gap insurance and warranty credits. Would advise people do business elsewhere with a more trustworthy dealership. More
by Southlakenissanisterrible
May 30, 2025
We had great help from earl! He was extremely helpful in the purchase of my car He was extremely helpful in the purchase of my car More
by MF1211
Employees Worked With
May 22, 2025
Great staff that helped me find a great car. Knowledgeable staff that meet their customers needs Knowledgeable staff that meet their customers needs More
by Alex
Employees Worked With
March 05, 2025
Earl is awesome, this is our 2nd Kia we bought from Earl. We’re practically family now. Highly Recommend We’re practically family now. Highly Recommend More
by Austin R
March 02, 2025
A very nice guy to work with. Very knowledgeable, he answered a lot of questions. He worked with us to get the best deal. Very knowledgeable, he answered a lot of questions. He worked with us to get the best deal. More
by Denadennis555
Employees Worked With
January 26, 2025
I hope this will help someone as a warning for buying cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking awa cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking away and continued negotiating, we agreed on a price on the car I test drove but had to buy it the next day due to baby sitters. When we went the next day to buy it, the car was pulled up and ready to go with the sticker already out of the window. I should have looked at the sticker that took down cause THEY SWAPPED CARS! The car I thought I was getting had dealer additive on it and the one I got didn't have any of it. I ended up overpaying for the car cause then led me to believe I was getting the one with the dealer additives. The manager Is completely useless, told me I got ' 2,500 off and I said where, that was a charge' when I went back to get my money. I would be embarrassed to call the man my boss if I worked there, intentionally screwing people over who work hard for their money, lying about product sales and committing Fraud. More
by lisa k
January 25, 2025
Everyone is quite helpful and fast. They also wash my car before returning it which I really appreciate.The employees are all friendly and polite.. I haven’t had any problems with my ca They also wash my car before returning it which I really appreciate.The employees are all friendly and polite.. I haven’t had any problems with my cars which is why I continue to buy Kia’s when I want a new car! More
by margyoc
Employees Worked With
December 31, 2024
Bad experience with Michael Arizmendi’s statements and the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechan the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechanic who identified a safety issue on the rear bearings needing to be fixed in addition to old rotors with new brake pads. We showed the work to Michael, and point blank he said the Southlake Kia mechanics already looked at the car and there were no issues. Weird claims and deceptive practices evidently used to negotiate price and push financing even though we had financing set up with our bank: 1.) Claimed their mechanics did a thorough review of the vehicle and there was no problems. Even in the face of a second opinion. 2.)He said the car was being kept for his cousin, but he could consider selling to us. 3.) Claimed the online price that we screenshotted from last week was never the price 4.) After we left, he called back and offered to fix the car problems BUT only if we bought it today. He said he wasn’t working the next day. (When I went back the next day, he was indeed working there.) 5.) He said that even though we would pay with an overnight check from our bank, he would have to do a hard pull of our credit for OFAC. I googled and websites like Experian and Edmund’s warn that this is a common lie and common tactic salesman claim to be able to offer financing or consider income in price negotiations - at the expense of our credit score. 6.) He also said he wouldn’t take a wire and suggested our bank it isn’t as credible as the companies they work with and could take up to a month for the check to show up. When we elevated these concerns to a manager, the manager offered to do the deal but not fix the wheel bearings. That is a big safety deal and $1k-$3k repair needed right away, so we walked away. I worry that the next customer takes home an undisclosed wheel bearing problem. More
by JP
November 21, 2024
Jenna V. and the finance manager got me in the car i wanted along with a nice warranty. It was a pleasant experience and purchase with Jenna and the southlake and the finance manager got me in the car i wanted along with a nice warranty. It was a pleasant experience and purchase with Jenna and the southlake kia team. Very happy. More
by strykerwilson2
