Southlake Kia

Southlake Kia responded

Thank you for sharing your experience. We’re so glad to hear you appreciated the flexible options, fair pricing, and no-pressure environment. That’s exactly the way car buying should feel. It also says a lot that Dan came in on his day off to take care of you — that level of dedication truly makes a difference. We sincerely appreciate your trust and your business. Enjoy your new vehicle.

Southlake Kia responded

Thank you so much for the fantastic review, Jorge! We’re thrilled to hear that Earl once again delivered a professional, pressure-free experience and helped you secure a great deal on your 2025 white Kia Soul — congratulations! It’s wonderful to know you felt comfortable throughout the process and trusted Earl to advocate for you with his team. We truly appreciate your continued business and your wholehearted recommendation. Enjoy your new ride… and Go Bears!

Southlake Kia responded

Wow, thank you for the amazing feedback! We’re honored to hear this was your best car-buying experience in over 45 years. We truly appreciate your trust and kind words!

Southlake Kia responded

Thank you for the great feedback! We’re glad you enjoyed our friendly staff, terrific Kia warranties, and reasonable pricing. We appreciate you choosing us!

Southlake Kia responded

Mr. Griffin, The brake inspection was not unsolicited, she requested the brake inspection along with the radio concern. We offered multiple times to bring the car back in and verify the brake pad life of the car by showing you personally. You claimed that you brought the car to Thomas Kia, our sister store, after your visit here, they have no record of that visit. Mistakes can happen, we acknowledge that, but you never gave us the chance to see what was going on. Your radio is no longer covered under factory warranty and the manufacturer declined to offer you a free one. As a gesture in good faith, I offered you install at no charge if you purchased a radio. We can't authorize warranty repairs outside of time and mileage as an independent franchise dealer. Since you did not purchase the car from us and have never serviced with us, we can't see if any extended warranties may apply. P.S stop deleting the review so it deletes our reply. Have a wonderful day!

G Cẃik responded

I want to break this down clearly, as the information you relayed to your manager does not align with the facts. At no point did I refuse service. However, time is valuable, and your team offered no resolution or compensation for requiring me to return due to your mistake just to receive and apology. I have been the one initiating contact at every stage, so I’m unclear how you claim to have “communicated multiple times” when the follow-up has only occurred because I reached out. The inspection was specifically for the steering wheel clicking sound (again well documented issue for a average service department). That issue is entirely unrelated to the brakes, yet your team attempted to connect the two. In addition, the tires were neither marked nor checked, which raises serious concerns about the accuracy of your inspection process in relation to possible break inspection that was supposedly requested. Due to the fact that if brakes were thought to be and issues tires would have been secondary point to check. The tires were not marked at all on inspection. Finally, any failure of your internal system to track paperwork is not my responsibility—especially when I have documented follow-up records directly from Thomas Kia, with a date on it... This has zero to do with the radio and 100% to do with how you and your team operate ethically and honestly for the people that visit your dealer.

Southlake Kia responded

Wow — thank you for the amazing feedback! We’re so glad Dan and Billy made this your best dealership experience ever. We truly appreciate your high recommendation!

Southlake Kia responded

Thank you so much for the kind words! We're happy to hear Earl was able to help make your car purchase a great experience. We’ll be sure to pass along your appreciation—enjoy your new vehicle!

Southlake Kia responded

Thank you for the great feedback! We're thrilled to hear our team was able to help you find the perfect car and meet your needs. We truly appreciate your support and hope you enjoy your new vehicle!