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Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,826 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,826 reviews

October 07, 2025

Staff is friendly and knowledgeable. Work is prompt and thorough. The only thing that’s keeping this from a 5 is the pricing is a bit much as well as an additional shop fee that’s tacked More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2025

Very friendly and helpful. The service rep helped me get something that was stuck between the seat and console. Also happy my car was washed. More

by Cookiek 2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

Southlake Nissan responded

We’re so glad our team could help out and that you left happy! Thanks for sharing your experience — and we’re glad you enjoyed the car wash too!

October 04, 2025

I was very angry at first my car has been in the shop a few times and it’s a 2003 rogue the first time they took care of the transmission for free. My master alarm went off. I took it in there. They were g More

by michael_hoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forget the gentleman’s name, but he’s not on there
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Oct 06, 2025 -

Southlake Nissan responded

We’re glad we could turn things around for you! Thank you for giving us the chance to help with your Rogue — we’re happy everything was taken care of, and we appreciate you trusting us with your vehicle.

September 30, 2025

Left grease all over my truck after an oil change and didn't even apologize. Slow and expensive More

by Jan B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Deleon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2025 -

Jan B responded

Got the same reply back 3 or 4 weeks ago when I first complained and nothing. Tony did reach out today after this review and I am sorry offering a free car wash a month later is crappy

Oct 06, 2025 -

Southlake Nissan responded

Hi Jan, I understand your frustration, We have been talking about this for a while now. We understand the grease marks are not acceptable. What else would you like? As stated we cannot do anything about the paint, as Nissan will not cover it. That has nothing to do with us. We want nothing more than to work on your vehicle. We offered you a free detail not just a car wash. I personally wouldn't accept just a simple car wash either. We will detail the truck if that makes up for the grease marks. They will hand wash it, clean the wheels, clean all your windows inside and out, and completely detail the inside. It wont be just a quick hour long detail. If that will help make up for the grease marks ,thats what we will offer. Thank you and have a great day!

September 25, 2025

I really like the way they treated me, very gd service and very gd management. More

by clyde148
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody
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Sep 26, 2025 -

Southlake Nissan responded

We’re happy to hear you had such a positive experience! Great service and management are what we strive for—thank you for sharing your feedback.

September 22, 2025

Great place with great service recommend to anyone who like a calm and easy process More

by joshua.andrson755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Anderson
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Sep 23, 2025 -

Southlake Nissan responded

Thank you for sharing! We're glad you enjoyed a calm and easy process with us. We truly appreciate your recommendation!

September 20, 2025

Best dealership hands down. Nick,Brian,Carlos,&Tony are outstanding & will absolutely take very good care of you. More

by sloankevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Southlake Nissan responded

Thank you for the kind words! We’re thrilled to hear that Nick, Brian, Carlos, and Tony provided outstanding service. We truly appreciate your trust and recommendation!

September 16, 2025

The workers in the service department at Southlake Nissan are continuously helpful whenever I need a question answered or a problem looked at with my car. More

by afornic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2025 -

Southlake Nissan responded

Thank you for your kind words! We’re so glad our Southlake Nissan service team is always able to help with your questions and keep your car running smoothly. We truly appreciate your trust in us!

August 31, 2025

Helpful with answering questions. A little pricey but it's a dealer service station. Should give veterans discount and not just active duty discount! Veterans served their time too! More

by michaelmendez00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Southlake Nissan responded

Thank you for your feedback and for your service. We’re glad our team was able to answer your questions and help you out. We also appreciate your input regarding veteran discounts — your suggestion is valuable, and we’ll be sure to share it with our management team for consideration.

August 24, 2025

Always a pleasure to bring my vehicle in to be serviced. Techs are always fantastic. More

by chrispartridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Southlake Nissan responded

Thank you for your kind words! We’re thrilled to hear our techs continue to provide fantastic service, and we look forward to seeing you again.

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