Southlake Nissan

Oil change etc. I came in for the ABS recall, oil change and tire rotation. They were thorough and quick. They were done in approximately 1 hour 15 minutes. I was eve I came in for the ABS recall, oil change and tire rotation. They were thorough and quick. They were done in approximately 1 hour 15 minutes. I was even escorted to my car. More

Excellent customer service Randy and his staff are awesome very kind They are only reason I drive 3 12 hrs back to the dealership Always kind and fit me in for appointments awesome very kind They are only reason I drive 3 12 hrs back to the dealership Always kind and fit me in for appointments More

1000 mile check Didn’t take long, asked if I wanted car washed, shouldn’t ask just do it, if customers are in a hurry they will tell you not to wash Didn’t take long, asked if I wanted car washed, shouldn’t ask just do it, if customers are in a hurry they will tell you not to wash More

Sensor problem I have been nothing but impressed by the quality of people and service of this dealership. My only complaint is that with a brand new car there was so I have been nothing but impressed by the quality of people and service of this dealership. My only complaint is that with a brand new car there was something wrong with the sensor that needed to be replaced which caused me to have to take a day off of work. The service desk also informed me that it was an expensive fix. I now worry about how this car will operate down the road. More

Oil Change and Tire Rotation This was my first experience with the service consultant Shayan Sheikh. He was very friendly and courteous. He also was very accommodating when I as This was my first experience with the service consultant Shayan Sheikh. He was very friendly and courteous. He also was very accommodating when I asked if the service technician/porter could also clean the inside of my front window because I'm unable to clean it. They did a great job with that. Unfortunately, I also asked that the tire pressure be increased with the colder weather coming and I told him I wouldn't be out in Merrillville again for a while. He said he would have the pressure increased to 37 (it was currently 31 or 32). However, on my drive home back to Highland the tire pressure never increased. When I arrived home I called Shayan and he was extremely apologetic that this wasn't done and told me to come back and they would take care of it. However, that means I need to make ANOTHER trip to Merrillville this weekend to take care of this. I am a long time customer of Southlake Nissan. I've purchased three of my last four Nissans (Altima, Pathfinder, Murano) from you. I purchased my current 2017 Pathfinder from Napleton in Highland so I wouldn't have to make the long trip to Merrillville in inclement weather. When Napleton lost their accreditation as a Nissan dealership/service center I returned to Southlake Nissan because Randy, Brian and the service department always did a great job. I truly hope this is a one time occurrence and going forward the service technicians are a little more careful and detailed oriented. More

Great dealeship My experience in dealing with Kenny Keelen was great. I let Kenny know that I was looking for a vehicle a disabled member could get in and out of eas My experience in dealing with Kenny Keelen was great. I let Kenny know that I was looking for a vehicle a disabled member could get in and out of easily. He showed me several and I brought her in. He was very helpful and patient with us as we tried several cars for ease. We decided that the Kicks would be perfect for us. More

Best service dept ever, I have been doing business with this dealeship for quite sometime. Their service dept is outstanding. Randy K. And Brian J. Always greet me with a s I have been doing business with this dealeship for quite sometime. Their service dept is outstanding. Randy K. And Brian J. Always greet me with a smile a always remember my name. ( very impressive). I feel very confident and safe that they are doing the best for myself and,y vehicle. More

Great Service The service at Nissan is always great. I have been getting my vehicle serviced there for many years and have been satisfied with the quality. The service at Nissan is always great. I have been getting my vehicle serviced there for many years and have been satisfied with the quality. More

checking my tires because once again the light was on !!!!!! I was very satisfied!!!!!!! This is the 2nd time I am responed to you!!!!! Are you kidding me? If I was satisfied why are you asking for more??? I was very satisfied!!!!!!! This is the 2nd time I am responed to you!!!!! Are you kidding me? If I was satisfied why are you asking for more??????? More

Usually bettet Left with a dirty car. Usually get a complementary car wash! Tire pressure wasn’t regulated. That should have been checked with tire rotation. Thanks Left with a dirty car. Usually get a complementary car wash! Tire pressure wasn’t regulated. That should have been checked with tire rotation. Thanks More