Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,812 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
Contact Dealership
View Awards

4201 E Lincoln Hwy

Merrillville, IN

46410

Directions

By Type

Showing 1,812 reviews

August 05, 2025

Told dealer day before the I was driving 4. 5 hours from Dayton, Ohio to see the vehicle. I would come with a cashiers check for most of the funds and right personal check. I was told there was More

by GreenBayJim
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jensen
Report | Print
Aug 05, 2025 -

Southlake Nissan responded

Thanks for sharing your experience—it definitely sounds like a long trip and a bit of a mixed bag. It’s good to hear the process was relatively quick once you arrived and that you were able to find a truck that met your needs. Hopefully the vehicle proves to be worth the drive and effort in the long run. Safe travels in your new ride!

August 01, 2025

The customer service was good but the cost of replacing my key was astronomical. Never doing that ever again. More

by hYBRYDcOBRA
Recommend Dealer
No
Employees Worked With
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Maldonado
Report | Print
Aug 04, 2025 -

Southlake Nissan responded

Thanks for the kind words about our customer service! We agree — key replacements are ridiculously expensive. Definitely one of those things you only want to do once.

July 29, 2025

Service was great. The salesman was courteous and worked to make a great deal. Very happy More

by dearly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Santana
Report | Print
Jul 30, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We're glad to hear you had a positive experience and that your salesperson provided courteous and helpful service. Enjoy your new vehicle — and we hope to see you again in the future!

July 29, 2025

Matthew was our salesman, he was great. He was not pushy, he let me look. I had a good idea of what I wanted and he assisted me in the process. More

by rickyseifert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich, Matthew
Report | Print
Jul 29, 2025 -

Southlake Nissan responded

That sounds like a great experience! It’s always a relief to work with a salesperson like Matthew who respects your space and supports your decision-making. Glad he made the process smooth and pressure-free!

July 28, 2025

Rocco helped us buy our car excellent work he was super kind the entire time definitely recommend him More

by tristanskylar2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco santana
Report | Print
Jul 29, 2025 -

Southlake Nissan responded

That’s awesome to hear! Rocco sounds like he went above and beyond to make your car-buying experience a positive one. Kind, helpful service makes all the difference—definitely a great recommendation!

July 24, 2025

I really enjoyed the experience. All of the people we dealt with were very nice and eat going. Would definitely buy another vehicle there. More

by kenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gatton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Southlake Nissan responded

Thank you so much for the kind words! We're glad to hear you had a great experience and enjoyed working with our team. We look forward to helping you again when you're ready for your next vehicle!

July 24, 2025

Brian was able to get my car in at the last minute and get it fixed in a reasonable amount and time. It was fixed properly and I was very pleased with the results More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're so glad Brian was able to get you in last minute and take care of everything quickly and correctly. We appreciate your trust and are happy you’re pleased with the results!

July 24, 2025

I always have a great experience when having my car serviced at Southlake Nissan. The service is quick and friendly. More

by shawn_adams76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Southlake Nissan responded

Thank you for the kind words! We're thrilled to hear that you consistently have a great experience with our service team at Southlake Nissan. We appreciate your continued trust and look forward to seeing you next time!

July 18, 2025

When in for oil change and to have other things looked at Oil change I thought tire rotation More

by frimogene6
Recommend Dealer
Yes
Employees Worked With
I think Ryan
Report | Print
Jul 21, 2025 -

Southlake Nissan responded

Thank you for your visit! If the tire rotation wasn’t completed or there was any confusion, please reach out so we can make sure everything gets taken care of properly. We want to ensure you leave fully satisfied!

July 18, 2025

When I purchased my vehicle I was told I can take it anywhere as long as I have a paper trail for if anything happens for my warranty. The warranty said I needed permission to go else where. Which I got More

by brianariley0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Chip
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Reed was me dealer that's not there not more
Report | Print
Jul 23, 2025 -

Southlake Nissan responded

Hi brianariley0223, we are sorry to hear about your recent experience. I spoke with our Service Manager about your situation. We understand how frustrating things can get. I would like to make it clear we want nothing more to work on your vehicle. If the warranty denies the claim we can only do so much passed that. You have visited us twice in the past 2 years. The reasoning warranty denied your claim because of you were not following the proper maintenance schedule for that vehicle. If you would like to speak more on this situation please call Tony our Service Manager at (219) 947-1600 (EXT: 1119). Thank you!

Jul 24, 2025 -

brianariley0223 responded

I got told I can take it anywhere i want as long as i had the paper trail when i bought the car! Thats what my dealer told me! I took my car to a different shop and the warranty company said all they needed was a written approval saying i was good on taking it somewhere else! Your service manager and the supervisor say they will not write out anything. I didnt need to take my car to you guys because i was told i could take it else where. You guys wanted the money that the warranty was going to give you guys. So of course you guys were going to deny to write out a simple letter that my warranty company needed.

1
2
3
...
182