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Southlake Nissan

Merrillville, IN

4.7
1,789 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,789 reviews

February 12, 2024

Nick and Justin are just the sweetest and most respectful people I have encountered in a service department in my life! Super genuine and care about their customers! More

by Gloria Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Feb 13, 2024 -

Southlake Nissan responded

Hi Gloria, We're thrilled to hear that Nick and Justin provided you with such excellent service! Thank you for your kind words about their genuine care and respect. We're grateful for your feedback and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. Have an amazing day.

February 11, 2024

I tool my 22 altima in 5 times for the same problem (seat heaters) they work less now than before they touched it . And now they will no longer return my messages . Absolutely love the car just wish the loca More

by JEREMYKARAGEORGE219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Feb 12, 2024 -

Southlake Nissan responded

Hi Jeremy, We are sorry to hear about your recent experience with our Nissan Service Department. We strive for 100% customer satisfaction, and we would like to have the chance to improve your experience. Look out for a call from Brian Jenson, as he will contact you today to resolve this issue. Thank you, and have a great day.

February 10, 2024

Nate Brian Randy are the best. They are always happy to help. If you purchase a vehicle here, do yourself a favor and purchase the warranties-specifically the electronic warranty. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Nathan Holliday
Feb 12, 2024 -

Southlake Nissan responded

Hi Bonnie, Thank you for your kind words! We're thrilled to hear that Nate, Brian, and Randy provided you with excellent service. Your recommendation of purchasing warranties, especially the electronic warranty, is appreciated. We're here to assist you whenever you need us. Thanks for choosing Southlake for your vehicle needs! Have a great day.

February 10, 2024

Audrey Love helped me get into the car I wanted with the pricing I wanted. She’s great and it was an overall good experience! More

by samantha61613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Love
Feb 12, 2024 -

Southlake Nissan responded

Hi Samantha, We're thrilled to hear that Audrey provided you with great service and helped you get into the car you wanted at the right price! Thank you for sharing your positive experience with us. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new car, and have a great day.

February 09, 2024

I had my car towed to Southlake Nissan because it wouldn’t start. Upon arrival, I described what was happening and Brian immediately said it was the battery! Np.. the battery ( quite dead) was repla More

by Shannon S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Southlake Nissan responded

Hi Shannon, Thank you for the positive review. We're sorry to hear about the initial inconvenience, but we're glad Brian and our team were able to swiftly address the issue and ensure your car was back on the road smoothly. Thank you for acknowledging our professionalism and kindness. We're here to provide reliable service whenever you need us. Drive safely and have a great day!

February 09, 2024

When we were interested in getting a new car, Audrey was patient with us and worked us through the whole process. We are very pleased with the entire experience. More

by Misti
Recommend Dealer
Yes
Employees Worked With
Audrey Love
Feb 12, 2024 -

Southlake Nissan responded

Hi Misti, We're delighted to hear that Audrey provided you with patient and helpful service throughout the entire car-buying process! Thank you for sharing your positive experience, and we're thrilled that you're pleased with the entire process. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!

February 09, 2024

I always bring my cars to Southlake Nissan, Nick B is always professional and very knowledgeable. I highly recommend Southlake Nissan and ask for Nick B in service! More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Southlake Nissan responded

Hi Janet, Thank you for your continued trust in Southlake Nissan and for recognizing Nick's professionalism and expertise! We truly appreciate your recommendation, and we look forward to providing you with excellent service for years to come.

February 05, 2024

Nick is an excellent service advisor and person. Easy to talk with and always makes sure the service he delivers is quality! More

by Bryan Neeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that Nick is an excellent service advisor who ensures the quality of service delivered. If you ever have more questions or need assistance, feel free to reach out. Have an amazing day.

February 05, 2024

I will always continue to come back to Southlake Nissan! Nick has become my go to guy and always helps me out, and if you need to break up the cost of your repairs, Nick is a Sunbit expert to break it up fo More

by Tonia Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Southlake Nissan responded

Hi Tonia, Thank you for your loyalty! We're delighted to hear that Nick has become your go-to guy at Southlake Nissan and that he consistently helps you out. We appreciate your kind words, and if you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!

February 03, 2024

Very knowledgeable and welcoming. Audrey was the best. She really made my day. Great work More

by Yanca_nails
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Love
Feb 05, 2024 -

Southlake Nissan responded

Hi Yanca, Thank you for your kind words! We're delighted to hear that Audrey's knowledge and welcoming demeanor made your day. If you ever have more questions or need assistance, feel free to reach out. Have a great day.

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