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Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,770 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,770 reviews

October 23, 2023

Everything was awesome. Where was so helpful she took our time for me to find my car. More

by richardmitchell2221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
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Oct 23, 2023 -

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear Will was helpful and took the time to find you the correct vehicle! If you have any more comments or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we value your business!

October 22, 2023

They do not even call you and let you know when your parts are in and even when your vehicle is ready to be picked up. Service manager is terrible. Randy is his name More

by eion02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Report | Print
Oct 23, 2023 -

Southlake Nissan responded

Hi, We're sorry to hear about your experience, and we apologize for any inconvenience. Your feedback is important to us, and we'll take it into consideration to improve our communication and service. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. (219)-947-1600. Your satisfaction is important to us, and we value your business.

October 16, 2023

Great group of people to work with, listened to requests I had and did their best to meet them. Definitely would do business with again. More

by neffk16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Love
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Oct 17, 2023 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that the team at Southlake listened to your requests. We appreciate your kind words, and we look forward to serving you again in the future. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out.

October 15, 2023

Been dealing with Southlake nissan for 10 years plus and they have always been professional & helpful. More

by jguevara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian from the service department , Dixie Pineda, Randy Kawanna, Jim Youngblood, William Lancaster, Pat Sullivan
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Oct 16, 2023 -

Southlake Nissan responded

Thank you for your loyalty over the past 10 years! We're thrilled to hear that Southlake Nissan has consistently been professional and helpful. Your long-standing relationship with us is greatly appreciated, and we look forward to continuing to serve you for many more years.

October 14, 2023

Randy Kawanna and his service team are the best. I was in good hands. I purchased a 2023 Frontier Pro 4X truck and this was my complimentary oil change. I highly recommend Southlake Nissan. More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Oct 16, 2023 -

Southlake Nissan responded

Thank you for your kind words and for choosing Southlake Nissan for your service needs! We're delighted to hear that Randy and his service team provided you with excellent service. Your recommendation is greatly appreciated, and we look forward to continuing to serve you in the future.

October 14, 2023

While I didn’t buy my 2013 Pathfinder here, Randy & his service team have always given us great service! More

by info@montageinteriorsinc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian & Robert in the Service Dept., Randy Kawanna
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Oct 16, 2023 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that Randy and his service team have consistently provided you with great service. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your business.

October 10, 2023

Sales representative Audry L was nice and tried to help with problems on used car. Sales manager and service continued not following up on parts and radio doesn't work with phone. They said i would need t More

by sstrawn61
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Oct 10, 2023 -

Southlake Nissan responded

Hi, sstrawn61 we would like to address the situation you have described. Thanks for bringing this matter to our attention. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Southlake Nissan Inc. (219)-947-1600

October 10, 2023

Timely service. They kept me informed during the whole process. Went out of their way to help me. More

by tmramos1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Oct 11, 2023 -

Southlake Nissan responded

Hi tmramos1989, we're pleased to hear that the team went the extra mile to assist you. If you ever need anything else, feel free to reach out. Your feedback is appreciated, and we look forward to serving you again!

October 06, 2023

We were informed about getting an inspection on our new Nissan after 1000 miles. We took it in and it was checked out an O.Ked in a reasonable amount of time. More

by barbruf
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Oct 09, 2023 -

Southlake Nissan responded

Thank you for sharing your experience with the inspection of your Nissan. We're pleased to hear that the inspection was completed efficiently and that your vehicle was given the okay. Your satisfaction is important to us, and we appreciate your business!

October 03, 2023

Very helpful in helping me find and finance my new vehicle. Quick response to questions. More

by eliaayala
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenna Volikas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Lancaster, Pat Sullivan
Report | Print
Oct 09, 2023 -

Southlake Nissan responded

Thank you for the positive feedback!

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