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Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,827 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,827 reviews

July 24, 2025

I really enjoyed the experience. All of the people we dealt with were very nice and eat going. Would definitely buy another vehicle there. More

by kenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gatton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Southlake Nissan responded

Thank you so much for the kind words! We're glad to hear you had a great experience and enjoyed working with our team. We look forward to helping you again when you're ready for your next vehicle!

July 24, 2025

Brian was able to get my car in at the last minute and get it fixed in a reasonable amount and time. It was fixed properly and I was very pleased with the results More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're so glad Brian was able to get you in last minute and take care of everything quickly and correctly. We appreciate your trust and are happy you’re pleased with the results!

July 24, 2025

I always have a great experience when having my car serviced at Southlake Nissan. The service is quick and friendly. More

by shawn_adams76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Southlake Nissan responded

Thank you for the kind words! We're thrilled to hear that you consistently have a great experience with our service team at Southlake Nissan. We appreciate your continued trust and look forward to seeing you next time!

July 18, 2025

When in for oil change and to have other things looked at Oil change I thought tire rotation More

by frimogene6
Recommend Dealer
Yes
Employees Worked With
I think Ryan
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Jul 21, 2025 -

Southlake Nissan responded

Thank you for your visit! If the tire rotation wasn’t completed or there was any confusion, please reach out so we can make sure everything gets taken care of properly. We want to ensure you leave fully satisfied!

July 18, 2025

When I purchased my vehicle I was told I can take it anywhere as long as I have a paper trail for if anything happens for my warranty. The warranty said I needed permission to go else where. Which I got More

by brianariley0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Chip
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Reed was me dealer that's not there not more
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Jul 23, 2025 -

Southlake Nissan responded

Hi brianariley0223, we are sorry to hear about your recent experience. I spoke with our Service Manager about your situation. We understand how frustrating things can get. I would like to make it clear we want nothing more to work on your vehicle. If the warranty denies the claim we can only do so much passed that. You have visited us twice in the past 2 years. The reasoning warranty denied your claim because of you were not following the proper maintenance schedule for that vehicle. If you would like to speak more on this situation please call Tony our Service Manager at (219) 947-1600 (EXT: 1119). Thank you!

Jul 24, 2025 -

brianariley0223 responded

I got told I can take it anywhere i want as long as i had the paper trail when i bought the car! Thats what my dealer told me! I took my car to a different shop and the warranty company said all they needed was a written approval saying i was good on taking it somewhere else! Your service manager and the supervisor say they will not write out anything. I didnt need to take my car to you guys because i was told i could take it else where. You guys wanted the money that the warranty was going to give you guys. So of course you guys were going to deny to write out a simple letter that my warranty company needed.

July 16, 2025

I needed tires and alignment and I was taken care of very well. The tires were priced reasonably and the alignment was solid. More

by eatapia
Recommend Dealer
Yes
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Jul 17, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We're glad to hear you were well taken care of and satisfied with the pricing and quality of the service. We appreciate your trust and look forward to helping you again in the future!

July 11, 2025

Brian is excellent! Was prompt with my service, kept me informed and explained everything when the service was complete. Brian is the reason I will continue with South L More

by robertwaselovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Southlake Nissan responded

Thank you so much for your kind words! We're thrilled to hear Brian provided excellent, prompt service and kept you informed every step of the way. He truly cares about our customers, and we’re glad he’s made such a positive impression. We appreciate your recommendation and look forward to serving you and your friends and family in the future!

June 30, 2025

Bought a new car. Generally low pressure. Finance manager was somewhat rude. Another customer caused some delays which forced me to wait longer than I had to before si More

by aaron.vagelatos
Recommend Dealer
Yes
Employees Worked With
Tayler
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Jun 30, 2025 -

Southlake Nissan responded

Thank you for sharing your feedback. We're glad to hear you appreciated the low-pressure experience while buying your new car. However, we're sorry to hear about the delay and that the interaction with our finance manager was not up to your expectations. We take your concerns seriously and will work to improve our service. If you'd like to share more details or discuss this further, please feel free to reach out. We appreciate your business and hope to provide a smoother experience next time

June 29, 2025

Fast service got us in and out. We didn’t even have an appointment but they still took care of us!!!!! More

by DANIELPBEWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Southlake Nissan responded

Thank you for the great review! We’re happy to hear our team was able to take care of you quickly, even without an appointment. We appreciate you choosing us and look forward to serving you again!

June 19, 2025

Great place to bring my business This is the place l also bring my truck. They always do me right. More

by mikedh156
Recommend Dealer
Yes
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Jun 19, 2025 -

Southlake Nissan responded

Thank you so much for your continued trust and support! We're proud to be your go-to place for service and are always here to take great care of you and your truck. We truly appreciate your business!

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