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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,194 Reviews
Call Service Center (219) 947-1600

1,194 Reviews of Southlake Nissan - Service Center

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August 24, 2025

Always a pleasure to bring my vehicle in to be serviced. Techs are always fantastic. More

by chrispartridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Southlake Nissan responded

Thank you for your kind words! We’re thrilled to hear our techs continue to provide fantastic service, and we look forward to seeing you again.

August 21, 2025

Great and quick service. The Staff was welcoming even though I was a walk in. More

by tianaeaston43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Southlake Nissan responded

Thank you for your feedback! We’re glad our team could provide quick and welcoming service, even on a walk-in visit. We appreciate you choosing us!

August 18, 2025

Always a great customer experience along with service as well. Provide recommendations and cost associated with work More

by uboutit69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2025 -

Southlake Nissan responded

Thank you for the kind words! We’re glad to hear you consistently have a great experience and that our team is able to provide clear recommendations and cost details. We appreciate your trust in us!

August 18, 2025

Staff has always been great never any complaints or issues with service. Quick and easy to schedule and everything done in a timely manner. More

by djmucha18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Southlake Nissan responded

We’re so happy to hear our team has consistently provided you with quick, easy, and reliable service! Thank you for your continued trust and for sharing your experience with us.

August 15, 2025

My fluids were not topped off. I was supposed to get a call when service was completed did not happen. My underbelly carriage is not properly hooked up when I called about my exten More

by trudledge91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Southlake Nissan responded

Trudledge, we are extremely sorry to hear about this experience. We would like to talk about this situation with us. WIth your actual name not being on the review, or what kind of car you drive it is hard for us to find out who you are, and how to contact. If you could please respond to this with your full name, and what car you have so we can further investigate. Thank you!

August 14, 2025

Southlake Nissan is outstanding. They are knowledgeable and professional. Brian, Ryan, Carlos and Nick in service are the best. The entire service team works hard for the customer. More

by Lainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan, Will.
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Aug 18, 2025 -

Southlake Nissan responded

Thank you for the wonderful feedback! We’re so glad to hear that Brian, Ryan, Carlos, Nick, and our entire service team provided you with knowledgeable and professional care. We’ll be sure to share your kind words with them. And a big shoutout to Will B. for being your go-to in sales! We truly appreciate your recommendation and look forward to serving you again.

August 13, 2025

Excellent service and employee's. Love Southlake Nissan!! Will be buying my next car there for sure! More

by SueHoevet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gatton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Southlake Nissan responded

Thank you so much for your kind words! We’re thrilled to hear you love Southlake Nissan and had an excellent experience with our team. We look forward to helping you find your next car when the time comes!

August 08, 2025

Upset we were told this vehicle had items on it that were not on it or we can't find them. Other than that, Taylor was great. More

by janicel65
Recommend Dealer
Yes
Employees Worked With
Taylor Puentes
Report | Print
Aug 11, 2025 -

Southlake Nissan responded

Hi Janice. We are sorry to hear about this experience. Our GM has attempted to reach out and discuss what was said. If you could please reach back out to Sam! (219) 947-1600.

August 07, 2025

They did the work I needed done and went over the vehicle. It was done the time frame they gave me. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Southlake Nissan responded

Thank you for your feedback! We’re happy to hear your service was completed on time and met your needs. We appreciate your business and hope to assist you again soon!

August 06, 2025

Fast, Friendly,Professional! Service was spot on and happy with my experience overall! I will be back . More

by steffanie.house
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 11, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We’re thrilled to hear you had a fast, friendly, and professional experience. We look forward to welcoming you back soon!

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