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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,174 Reviews

1,174 Reviews of Southlake Nissan - Service Center

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June 17, 2025

For one they will honor what they say most of the time what they tells you is the problem that's what it is mostlyI had to get my transmission replaced and they put it in with no problem everything Ryan s More

by frimogene6
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jensen
Jun 17, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! It’s great to hear that Ryan and the team stood by their word and took care of your transmission and other issues without any hassle. Keeping up with your service really makes a difference, and it sounds like they’ve been reliable and supportive throughout. We appreciate your trust and are glad you’re satisfied with the service you received!

June 16, 2025

Very courtesy young man do with their old job always asking me though I want a car wash I give them 10 More

by Valurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Southlake Nissan responded

Thank you for your kind words! We’re glad to hear our team was courteous and attentive throughout your visit. We appreciate the 10-star rating! If you ever need anything else, just let us know.

June 15, 2025

Great customer service and quality work on vehicles. Keeps us coming back. Thorough explanation on vehicle maintenance. More

by dianalreed
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
Jun 17, 2025 -

Southlake Nissan responded

Thank you so much for your kind feedback! We're thrilled to hear our customer service and quality work keep you coming back. Providing thorough explanations is important to us, and we're glad it helps. Looking forward to serving you again!

June 14, 2025

Very nice service department very comfortable area to wait for your car to be serviced. The staff is very helpful and nice And so far the work seems to be also. More

by TONYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Southlake Nissan responded

Thank you for your positive feedback! We're glad you find our service department comfortable and our staff helpful and friendly. We appreciate your trust and look forward to continuing to provide great service for your vehicle!

June 13, 2025

I would highly recommend the Nissan Service Department for your vehicle service needs. I have been a loyal customer for over 30 years. I applaud the service advisors and techs. You get a friendly greet More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Rabatine and Juan Martinez
Jun 17, 2025 -

Southlake Nissan responded

Thank you so much for your loyalty and kind words! We’re proud to have served you for over 30 years and thrilled to hear you appreciate our friendly service advisors, skilled techs, and the updates and deals we provide. Your recommendation means a lot to us!

June 11, 2025

Work was completed on time, with communication throughout the session. Check out was easy and fast. More

by jps728
Recommend Dealer
Yes
Jun 12, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We're glad to hear your service was completed on time and that our team kept you informed throughout the visit. It's our goal to make every part of the process—from drop-off to checkout—easy and efficient. We appreciate your trust in us and look forward to seeing you next time!

June 03, 2025

I was surprised to know that I was able to buy a new car thanks More

by johnnie19henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Southlake Nissan responded

We’re so glad we could help make that surprise a reality! Thank you for choosing us—enjoy your new car, and don’t hesitate to reach out if you need anything. Welcome to the Southlake family!

June 02, 2025

Super duper, fantabulous, mega-exhilirating, beyond phenomenally great not to mention astonishingly stunning and staggering! More

by petembc134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Southlake Nissan responded

Wow — now that’s a review! 🎉 We’re absolutely thrilled to hear your experience was off-the-charts amazing. Thank you for bringing the energy and positivity — you just made our whole day!

May 30, 2025

Good work friendly people only thing I would say against them is there garage labor rate is to high my extended warranty would not cover the whole bill and I have one if the best out there so with that said More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Southlake Nissan responded

Thank you for the kind words about our team—we're glad you had a positive experience with our staff. We understand your concerns about the labor rate and truly appreciate the feedback. We're always working to provide the best value and will take your comments into consideration. If there's ever anything we can do to assist in the future, don’t hesitate to reach out.

May 26, 2025

To the point , easy to work with, and they are attentive to my needs..thank you More

by CHADW219504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We're glad to hear the team was easy to work with and attentive to your needs. We appreciate your support!

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