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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,176 Reviews
Call Service Center (219) 947-1600

1,176 Reviews of Southlake Nissan - Service Center

Sort by
September 21, 2024

Love the service. From beginning to end just a great experience. Knowledgeable about the cars More

by juliachastine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that you had a great experience from start to finish and found the team knowledgeable about the cars. If you ever need anything else, don't hesitate to reach out. We appreciate your feedback!

September 17, 2024

Excellent customer service great overall experience at this dealership the whole staff gets a five star rating. More

by lanehaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gatton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota excellent seller , Dixie Pineda, Randy Kawanna, Brian Ogle
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Sep 23, 2024 -

Southlake Nissan responded

Thank you so much for your amazing feedback! We're thrilled to hear that you had an excellent experience and that the whole staff earned a five-star rating. Your kind words mean a lot to us. If you need anything else, we’re always here to help!

September 16, 2024

Alway get great service when bring in my vehicle. The staff is great, they keep you up dated of the service the are providing. More

by laquenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Sep 23, 2024 -

Southlake Nissan responded

It’s fantastic to hear that you consistently receive great service for your vehicle! Keeping you updated on the service is so important, and we're glad the staff is doing an excellent job. If you ever need anything else, feel free to reach out. Thanks for sharing your experience!

September 11, 2024

They were great and professional. This was a first time buyer and everything was handled great. More

by pisabela01
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Southlake Nissan responded

Thank you for sharing your experience! We're thrilled to hear that everything was handled professionally and that your first-time buying experience went smoothly. If you ever need any further assistance, we're here to help! Enjoy your new vehicle!

September 06, 2024

First of all, you are treated as a person as soon as you walk in the door, there’s me I help you. What can I do for you? May I have your name it has a Warmouth to it. The reception is great. The employees d More

by Billie.12244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Sep 09, 2024 -

Southlake Nissan responded

Thank you for your thoughtful feedback! We're so glad to hear that you felt warmly welcomed from the moment you walked in the door and appreciated the genuine care and professionalism of our team. It’s wonderful to know that the comfortable atmosphere and exceptional service make your visits enjoyable. We look forward to continuing to provide this level of service for you!

September 05, 2024

Super Awesome staff. Quick service. Super clean waiting area. Love coming here for my vehicle More

by Niarich97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Sep 05, 2024 -

Southlake Nissan responded

Thank you for the great feedback! We're thrilled to hear that you love visiting us for your vehicle needs and appreciate our awesome staff, quick service, and clean waiting area. We look forward to welcoming you back next time!

September 04, 2024

Good customer service and and good attention what I was needing for my repairs Carlos understood what I was needing for and I am very happy to handle the handle. My problem professional and. And good servi More

by jorgejuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Sep 05, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're happy to hear that Carlos provided excellent customer service and gave great attention to your repair needs. It's wonderful to know that he understood exactly what you needed and handled everything professionally. We appreciate your trust in us and look forward to assisting you again!

August 29, 2024

No loaner cars for major service when other dealers give cars for any service done More

by angelloverrlori1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Sep 04, 2024 -

Southlake Nissan responded

Hi Angel, we are sorry to hear about your recent experience with us here at Southlake. If you could please call Randy at (219) 947-1600. We would to speak more on this! Thank you!

August 22, 2024

They need to listen what the customer wants and not but in to a conversation More

by anthonylewin225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Barrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Sep 04, 2024 -

Southlake Nissan responded

Hi Anthony, we appreciate your feedback. We will pass this back to our Service Manager. If you need anything in the future, please don't hesitate to reach out!

August 22, 2024

Great service very informative also want to say Juan is a great mechanic have a great day More

by sjjokic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Aug 27, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad you received great service and found the information helpful. We’ll be sure to pass along your kind words to Juan—he’ll be thrilled to hear it. Have a great day, and we look forward to assisting you again!

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