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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,176 Reviews
Call Service Center (219) 947-1600

1,176 Reviews of Southlake Nissan - Service Center

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May 21, 2024

Thank you for servicing my truck. I appreciate they work that you do for me to keep me safe on the roads. More

by Tonia Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Nathan Holliday
Report | Print
May 24, 2024 -

Southlake Nissan responded

Hi Tonia, thank you for the positive review. We are happy to hear you had a great experience with our Service Department! If you need anything else, don't hesitate to reach out! Have a great day!

May 19, 2024

Very nice and considerate. Take time to help and do the best they can to help fix vehicle More

by CRYSTALANTHONY2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Nathan Holliday
Report | Print
May 20, 2024 -

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear you had a great experience with our Service Dept. If you need anything in the future, please don't hesitate to reach out! Have a great day!

May 18, 2024

Always pleasant experience visiting this dealership, the people are always nice and the work is always done in a timely manner More

by ivinmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
May 20, 2024 -

Southlake Nissan responded

Hi, thank you for the positive feedback! We are happy to hear it's always a great experience when your hear for your vehicle service! We hope you have a great day!

May 12, 2024

Very nice place to go,my car running very nice the people are great to work with . More

by ronniecress3902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Nathan Holliday
Report | Print
May 13, 2024 -

Southlake Nissan responded

Hi, thank you for the positive feedback! We are happy to hear you had a great experience with us here at Southlake! If you need anything in the future, don't hesitate to reach out! Have a great day!

May 10, 2024

Service department is excellent and dedicated to achieving your needs for your vehicle. This is a Nissan and Mitsubishi dealer and I have a Hyundai, yet they take care of me with precision! Thanks e More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel, Randy Kawanna, Nathan Holliday
Report | Print
May 13, 2024 -

Southlake Nissan responded

Hi Janet, thank you for your fantastic feedback! We take pride in our dedicated service department, and we're thrilled to hear that Nicholas Barrett and the Southlake team provided you with excellent service, even for a non-Nissan or Mitsubishi vehicle like your Hyundai. Your satisfaction is our priority, and we look forward to continuing to meet your vehicle needs in the future. Thanks for choosing Southlake!

May 10, 2024

FANTASTIC EXPERIENCE THANKS FOR THE AWESOME PROFESSIONAL SPEEDY SERVICE AND QUALITY WORK! THANKS FOR CONSIDERATE AND INFORMATIVE! More

by Shonuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Southlake Nissan responded

We're delighted to hear about your fantastic experience with us! Providing speedy and quality service while ensuring our customers are well-informed is always our goal. Thank you for choosing us and for your kind words. We look forward to serving you again in the future!

May 06, 2024

They charged me to change my oil but never put a new sticker in my window so it still say I have to get my pil changed at 14000 milesl More

by teeters28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Holliday
Report | Print
May 07, 2024 -

Southlake Nissan responded

Hi, we are extremely sorry to hear about your recent experience with us here at Southlake Nissan. We understand your frustration with forgetting your oil change sticker, and that it is unacceptable. We would like to turn your experience around and make this right. If you could please provide your vin number. We will be giving you a complimentary oil change your next visit! Or you can call Randy, our Nissan Service Manager at (219) 947-1600, so he can speak further on this situation! Thank you!

May 02, 2024

The service is great as always and the people are always friendly and courageous,they keep you informed as too what is going on. More

by walter.fultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
May 03, 2024 -

Southlake Nissan responded

Hi Walter, thank you for the review. We are happy to hear about your recent experience in our service department! If you need anything in the future, please don't hesitate to reach out! Have a great day!

April 29, 2024

Randy, Justin, nick and Brian have provided me the best service ever! I will recommend and buy Nissans from them for rest of my life! More

by tamara768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda, Randy Kawanna, Nathan Holliday
Report | Print
Apr 30, 2024 -

Southlake Nissan responded

It's wonderful to hear that Randy, Justin, Nick, and Brian provided you with such exceptional service! We greatly appreciate your loyalty and are delighted to have you as a lifelong customer. Thank you for your recommendation, and we look forward to serving you for many years to come!

April 28, 2024

This dealership has always been friendly and very helpful to me even when it didn't involve them. They went the extra step to make sure I was satisfied. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Amodeo
Report | Print
Apr 30, 2024 -

Southlake Nissan responded

Thank you so much for your kind words! We're glad to hear that our dealership has consistently provided friendly and helpful service to you, even when the matter wasn't directly related to us. Customer satisfaction is our top priority, and we appreciate your recognition of our efforts. Please don't hesitate to reach out if you ever need assistance in the future.

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