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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,180 Reviews
Call Service Center (219) 947-1600

1,180 Reviews of Southlake Nissan - Service Center

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March 07, 2024

Nick provided excellent service! He was thorough in his explanations, and was very friendly and professional. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're thrilled to hear that Nick provided you with excellent service. Thorough explanations, friendliness, and professionalism are key values we strive to uphold. Thank you and have a great day.

March 05, 2024

I'm regretting buying a Ford from here for a few reasons. So 1st off the promises made aren't living up to anything. It's a bunch of run around most of the time. Then nobody really cares for this vehicle due More

by Jason_coffman78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas Barrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
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Mar 06, 2024 -

Southlake Nissan responded

Hi Jason, We're sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused. From looking at your purchase, the Ford is covered under the Manufactured Factory Warranty. That warranty is valid at any of your local Ford Dealerships. We are sorry for the frustration. If you have any more questions or concerns, please contact Randy Kawanna our Nissan Service Manager at (219) 947-1600 EXT: 1169. Thank you and have a great day!

March 04, 2024

Don't like arguing and expect better service Randy was very rude Airbag light stayed on after checking the airbag recall More

by jkrupins
Recommend Dealer
No
Employees Worked With
Carlos Maldonado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Maldonado
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March 04, 2024

Overall my experience was great. From the interaction with the person who checked me in. To the mechanic who worked on my vehicle. I appreciate all of them. Thank you! More

by quiche14
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
Report | Print
Jul 05, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that your overall experience was great, from check-in to the mechanic who worked on your vehicle. We appreciate your kind words and thank you for choosing us.

March 01, 2024

Very good service I had no problem with the service they were very professional and courtesy More

by gogirlnow51
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday, Nathan Holliday
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Jul 19, 2024 -

Southlake Nissan responded

Thank you for your review! We're glad to hear that you received very good service and found our team to be professional and courteous. Thank you for choosing Southlake Kia. We look forward to serving you again!

February 21, 2024

Brian Jensen really nice guy. He got everything fixed with my vehicle with no issues. More

by breann.mulloy
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jensen
Report | Print
Jul 05, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that Brian Jensen provided excellent service and got everything fixed with your vehicle smoothly. We appreciate your kind words and look forward to serving you again in the future.

February 19, 2024

TEAMWORK, DEDICATION, FOCUSED. THE SERVICE DEPT. WORKED WITH ME 2 DETERMINE THE PROBLEM THEN GAVE ME THE BEST SOLUTION 2 MY TRUCK ISSUES AND REPAIRED MY TRUCK. AWESOME CREW?? More

by DSUGGS
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday, Nathan Holliday
Report | Print
February 17, 2024

Over a hour to get an oil change with an appointment. That's all Thank you More

by dsciofalo
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jensen
Report | Print
Feb 20, 2024 -

Southlake Nissan responded

Hi Dsciofalo, thank you for the 5-star review, we are sorry to hear that your oil change took longer than an hour. If there is anything you need in the future please don't hesitate to reach out. Have a great day!

February 12, 2024

Nick and Justin are just the sweetest and most respectful people I have encountered in a service department in my life! Super genuine and care about their customers! More

by Gloria Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Report | Print
Feb 13, 2024 -

Southlake Nissan responded

Hi Gloria, We're thrilled to hear that Nick and Justin provided you with such excellent service! Thank you for your kind words about their genuine care and respect. We're grateful for your feedback and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. Have an amazing day.

February 11, 2024

I tool my 22 altima in 5 times for the same problem (seat heaters) they work less now than before they touched it . And now they will no longer return my messages . Absolutely love the car just wish the loca More

by JEREMYKARAGEORGE219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Feb 12, 2024 -

Southlake Nissan responded

Hi Jeremy, We are sorry to hear about your recent experience with our Nissan Service Department. We strive for 100% customer satisfaction, and we would like to have the chance to improve your experience. Look out for a call from Brian Jenson, as he will contact you today to resolve this issue. Thank you, and have a great day.

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