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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,180 Reviews

1,180 Reviews of Southlake Nissan - Service Center

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February 10, 2024

Nate Brian Randy are the best. They are always happy to help. If you purchase a vehicle here, do yourself a favor and purchase the warranties-specifically the electronic warranty. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Nathan Holliday
Feb 12, 2024 -

Southlake Nissan responded

Hi Bonnie, Thank you for your kind words! We're thrilled to hear that Nate, Brian, and Randy provided you with excellent service. Your recommendation of purchasing warranties, especially the electronic warranty, is appreciated. We're here to assist you whenever you need us. Thanks for choosing Southlake for your vehicle needs! Have a great day.

February 09, 2024

I always bring my cars to Southlake Nissan, Nick B is always professional and very knowledgeable. I highly recommend Southlake Nissan and ask for Nick B in service! More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Southlake Nissan responded

Hi Janet, Thank you for your continued trust in Southlake Nissan and for recognizing Nick's professionalism and expertise! We truly appreciate your recommendation, and we look forward to providing you with excellent service for years to come.

February 09, 2024

I had my car towed to Southlake Nissan because it wouldn’t start. Upon arrival, I described what was happening and Brian immediately said it was the battery! Np.. the battery ( quite dead) was repla More

by Shannon S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Southlake Nissan responded

Hi Shannon, Thank you for the positive review. We're sorry to hear about the initial inconvenience, but we're glad Brian and our team were able to swiftly address the issue and ensure your car was back on the road smoothly. Thank you for acknowledging our professionalism and kindness. We're here to provide reliable service whenever you need us. Drive safely and have a great day!

February 05, 2024

Nick is an excellent service advisor and person. Easy to talk with and always makes sure the service he delivers is quality! More

by Bryan Neeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that Nick is an excellent service advisor who ensures the quality of service delivered. If you ever have more questions or need assistance, feel free to reach out. Have an amazing day.

February 05, 2024

I will always continue to come back to Southlake Nissan! Nick has become my go to guy and always helps me out, and if you need to break up the cost of your repairs, Nick is a Sunbit expert to break it up fo More

by Tonia Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Southlake Nissan responded

Hi Tonia, Thank you for your loyalty! We're delighted to hear that Nick has become your go-to guy at Southlake Nissan and that he consistently helps you out. We appreciate your kind words, and if you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!

January 31, 2024

The service shop is very persistent to get it done correctly. One of the service representatives Nathan Holiday was very helpful helped me understand the whole process. Someone that all service reps s More

by gavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Nathan Holliday
Jan 31, 2024 -

Southlake Nissan responded

Hi Gavin, Thank you for sharing your experience! We're pleased to hear that our service department is persistent in ensuring the job is done correctly. Nathan is a valuable member of our team, and we're delighted to know that he was very helpful in guiding you through the process. We appreciate your feedback, and if you ever have more questions or need assistance in the future, feel free to reach out. Safe travels!

January 30, 2024

Nick is the very best! Even went on a test drive with me after repairs to ensure I was comfortable with my vehicle. Thanks again! More

by pjamme1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Southlake Nissan responded

Hi pjamme1, We're thrilled to hear that Nick went above and beyond, even joining you on a test drive after repairs. It's great to know you had a positive experience. If you ever have more questions or need assistance in the future, feel free to reach out. Thanks for choosing Southlake Nissan!

January 29, 2024

Nick is the best there is! Treats you with priority always! Highly recommend him for all your vehicle repair needs! More

by rangelroxie50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Southlake Nissan responded

Thank you for taking the time to share your positive experience with Nick! We're thrilled to hear that he treated you with priority and exceeded your expectations for vehicle repair needs. Your recommendation means a lot, and we'll make sure to pass along your kind words to Nick. If you ever need further assistance or have questions, feel free to reach out. We appreciate your trust and look forward to serving you again in the future!

January 28, 2024

Every time we come in The service department it’s quick and easy they’re always great ! Nate was fast and very reliable ! More

by kiaraellis18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Nathan Holliday
Jan 29, 2024 -

Southlake Nissan responded

Hi, thank you for your positive feedback! It's fantastic to hear that your experiences in our service department have consistently been quick and easy. We're pleased to know that Nate provided fast and reliable service. Thank you for choosing Southlake Nissan, and if you ever have more service needs or questions, feel free to reach out. Have a great day!

January 26, 2024

Everyone at Southlake Nissan is so helpful. Nathan in service is very friendly and knowledgeable. More

by tricia.wiening
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday
Jan 26, 2024 -

Southlake Nissan responded

Hi Tricia.wiening, Thank you for taking the time to share your experience! We're delighted to hear that everyone at Southlake Nissan, especially Nathan in service, was helpful, friendly, and knowledgeable. We appreciate your kind words and look forward to assisting you in the future.

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