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This rating includes all service center reviews, with more weight given to recent reviews.
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1,162 Reviews of Southlake Nissan - Service Center
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March 13, 2025
Service Dept. Is FANTASTIC!! Randy, Brian and the rest of the dept. are great. Very Knowledgeable, profession, kind, And courteous. Is FANTASTIC!! Randy, Brian and the rest of the dept. are great. Very Knowledgeable, profession, kind, And courteous. More
by badanish
Verified Customer
March 13, 2025
I purchased my vehicle brand new and I’ve had to return it for several different issues in less than 3 years. The latest issue was with the brakes. The service department claim there was nothing wrong with it for several different issues in less than 3 years. The latest issue was with the brakes. The service department claim there was nothing wrong with the brakes. However, when we brought our vehicle home, the issue remained. Secondly, we were told that the USB was replaced due to a faulty USB, yet the USB has continued to be unreliable. Our vehicle is still under the 32k mile warranty, with approximately 18k miles. Overall, I’m disappointed with the lack of serving my vehicle. More
by drekel9311
Employees Worked With
March 10, 2025
No high pressure sales. Just answered all my questions. I felt the salesman was friendly and professional. Just answered all my questions. I felt the salesman was friendly and professional. More
by patpurevich
Employees Worked With
Other Employees :
Randy Kawanna
March 06, 2025
They provided professional and expert care for my vehicle repair. and they repaired my vehicle within an hour, I greatly appreciate it. The service provided. repair. and they repaired my vehicle within an hour, I greatly appreciate it. The service provided. More
by maurice.a.miller75i
Employees Worked With
February 27, 2025
I always have excellent service from friendly staff. My questions are answered and I feel confident in bringing my vehicle there. My questions are answered and I feel confident in bringing my vehicle there. More
by tigger102078
February 26, 2025
OK service, but I wish they would work. With you more but i'm obviously it didn't happen With you more but i'm obviously it didn't happen More
by pdadddy8165
Employees Worked With
Other Employees :
Randy Kawanna
February 20, 2025
They are the best everyone is very friendly they get the job done when you bring your car in the wait is not long job done when you bring your car in the wait is not long More
by luciouscharlene19
Employees Worked With
Other Employees :
Randy Kawanna
February 14, 2025
The service center is very nice, employees are friendly and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker s and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker some time they do not wash your cat. Bu one time they over filled the oil. More
by Sokolov
Employees Worked With
Other Employees :
Randy Kawanna
February 08, 2025
The staff is very professional and competent. They explain the service provided and possible future considerations. They explain the service provided and possible future considerations. More
by crlhen055
February 05, 2025
Nicholas and his team member worked diligently to solve a very elusive problem After numerous attempts and testing, the problem was solved very elusive problem After numerous attempts and testing, the problem was solved More
by Kenneth Crooks
