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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,180 Reviews

1,180 Reviews of Southlake Nissan - Service Center

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November 19, 2022

Called service center to book necessary service. Never received a call back. The times I’ve come in, I have been happy. More

by alexcosta14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Nov 22, 2022 -

Southlake Nissan responded

Alexcosta14, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (219) 947-1600 to speak to our manager directly.

November 18, 2022

I purchased my car from here and I go here for all services, will be returning. More

by richmondj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 22, 2022 -

Southlake Nissan responded

Richmondj2, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

November 14, 2022

Everyone was very helpful in getting the transmission fixed on my car and let me have a rental car when my car took longer to repair then thought at the beginning of the process More

by Dockers1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Randy Kawanna
Nov 16, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 11, 2022

Great people to work when you need service . on your vehicle. Great customers service.. Thank uou for your great service. More

by mark1statefarm@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 15, 2022 -

Southlake Nissan responded

Mark1statefarm@comcast.net, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

November 09, 2022

Excellent customer service, friendly staff throughout the dealership.Keep customers informed of any problems and make recommendations for future service. More

by bwoodfaulk1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Carter, Randy Kawanna, Audrey Love, Julian Gonzalez
Nov 12, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 07, 2022

This place does not go over and beyond to look after its patrons. There’s no way i should have paid $286 for a $84 job. I can’t tell you how psst i was to know that there was a better coupon that could’ve b More

by paddycece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Nov 09, 2022 -

Southlake Nissan responded

Paddycece, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

November 05, 2022

The dealership is always clean and people are always available to assist you with what appears to be informed information. More

by lfodums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 09, 2022 -

Southlake Nissan responded

Lfodums, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2022

I like how they do not have you sitting at the car repair all day, your appointment is when they can get to your car in a reasonable amount of time. More

by lfodums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
Nov 02, 2022 -

Southlake Nissan responded

Lfodums, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

Please with the service, even though we don’t have an appointment for oil change they would still take us. Had to have an oil change for a safe travel. More

by celyn_amas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 02, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

I have always gotten the best service when taking my car in nothing less than five stars for this place. More

by maxwellantwone@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 02, 2022 -

Southlake Nissan responded

Hi Maxwellantwone@yahoo.com, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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