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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,176 Reviews

1,176 Reviews of Southlake Nissan - Service Center

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November 09, 2022

Excellent customer service, friendly staff throughout the dealership.Keep customers informed of any problems and make recommendations for future service. More

by bwoodfaulk1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Carter, Randy Kawanna, Audrey Love, Julian Gonzalez
Nov 12, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 07, 2022

This place does not go over and beyond to look after its patrons. There’s no way i should have paid $286 for a $84 job. I can’t tell you how psst i was to know that there was a better coupon that could’ve b More

by paddycece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Nov 09, 2022 -

Southlake Nissan responded

Paddycece, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

November 05, 2022

The dealership is always clean and people are always available to assist you with what appears to be informed information. More

by lfodums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 09, 2022 -

Southlake Nissan responded

Lfodums, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2022

I like how they do not have you sitting at the car repair all day, your appointment is when they can get to your car in a reasonable amount of time. More

by lfodums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
Nov 02, 2022 -

Southlake Nissan responded

Lfodums, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

Please with the service, even though we don’t have an appointment for oil change they would still take us. Had to have an oil change for a safe travel. More

by celyn_amas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 02, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

I have always gotten the best service when taking my car in nothing less than five stars for this place. More

by maxwellantwone@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 02, 2022 -

Southlake Nissan responded

Hi Maxwellantwone@yahoo.com, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

I have brought 8 cars from this dealership and service has bee always great. The service members go beyond explaining what is to done and when it will be done. More

by judelaud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jensen, Randy Kawanna
Nov 02, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

The service department care and compassion for the service they give is stop shelf. Respectfully and timely is the service they displayed. Kindness and care in Customer Service is great to see in the More

by crealsandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 27, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

Service not so great! !! Battery was supposedly inspected, tested good. Few days later battery failed. Point 1. If you inspected battery, how on this earth can you l More

by Kurt K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Oct 27, 2022 -

Southlake Nissan responded

Hi Kurt K, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

October 19, 2022

Service was great. . there was just a bit confusion about an offer I had received in the mail.. More

by Armando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 21, 2022 -

Southlake Nissan responded

Hi Armando, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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