Back

Southlake Nissan - Service Center

Merrillville, IN

4.6
1,162 Reviews

1,162 Reviews of Southlake Nissan - Service Center

Sort by
January 01, 2025

Brian was pleasant, polite and let me know how long it would take for my car to be serviced. You should be happy to have such a fine young man working for you. More

by dkdhs.ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're thrilled to hear that Brian provided such excellent service. We’re lucky to have him on our team, and we'll be sure to pass along your kind words. We appreciate your feedback!

December 31, 2024

The dealership staff have always been professional and courtesy. They have resolved my issues with in the promised time frame. Cleanness has been displayed each visit. More

by bhall327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Southlake Nissan responded

Thank you for your feedback! We're so glad to hear that our staff has consistently provided professional and courteous service, and that your issues have been resolved within the promised time frame. We also appreciate you noting the cleanliness of our dealership. We look forward to continuing to serve you!

December 22, 2024

I will never purchase a car from this place again. . They were quick to call when it was time to sale me a car but when I needed help no one was ever available. All the addons, months to get them remov More

by Mudmonster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Socrates
Dec 23, 2024 -

Southlake Nissan responded

MudMonster, we are sorry to hear about this experience. As you don't have you actual name as your username we cannot find you in our system to try and solve this problem. If you could please contact us at (219) 947-1600 as we would like to solve this issue, and turn your experience around. You can also reply to this comment with your full name, and what it going on. Thank you!

December 08, 2024

I always bring my vehicle here for any servicing and have never been disappointed. They do a good job. More

by z2melinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Dec 09, 2024 -

Southlake Nissan responded

Thank you for trusting us with your vehicle! We're glad to hear you've consistently had positive experiences. We appreciate your loyalty and look forward to continuing to provide you with excellent service.

December 08, 2024

I have bought 8 Cars from this dealership and had them all serviced there I have always been very please with the service I received More

by JUDELAUDZ48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Dec 09, 2024 -

Southlake Nissan responded

Wow, thank you for your incredible loyalty and trust! Buying eight cars and entrusting us with their service means the world to us. We're so glad to hear you've been consistently pleased with the service. We'll keep striving to exceed your expectations every time!

December 06, 2024

The Southlake Nissan Team always provides the BEST service keeping me abreast of any upcoming service needs & ensuring always done right on time. Team is always polite & SUPER friendly!! Always a let More

by mgsuits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Dec 06, 2024 -

Southlake Nissan responded

Thank you for your glowing feedback! We're thrilled to hear that the Southlake Nissan team consistently provides you with timely, friendly, and reliable service. Keeping you informed and ensuring everything is done right is our priority. We're grateful for your loyalty and look forward to continuing to serve you! 🚗😊

December 04, 2024

Great place to buy a car! Staff is very friendly and knowledgeable. They have a fantastic service department, and very helpful staff. Highly recommend Southlake Nissan, fo More

by starrudd33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Dec 05, 2024 -

Southlake Nissan responded

Thank you for your glowing review! We're thrilled to hear you had such a positive experience with our friendly and knowledgeable staff, as well as our fantastic service department. Your recommendation means the world to us. We look forward to assisting you with your next car purchase! 🚗🌟😊

December 02, 2024

Service on my 2023 Nissan Maxima at Southlake Nissan has been very good. Staff is prompt, courteous, knowledgeable. More

by muskiedave77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that the service for your 2023 Nissan Maxima has been excellent. Our team takes pride in being prompt, courteous, and knowledgeable. We appreciate your trust and look forward to continuing to take great care of your vehicle!

December 01, 2024

Southlake Nissan Merrillville has been my go to since I purchased Versa in 2017. The staff is exceptional to work with always every time I bring in my vehicle for regular maintenance. The service is great More

by Carmen2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Dec 02, 2024 -

Southlake Nissan responded

Thank you for your wonderful feedback! We're honored to have been your go-to since 2017. It's fantastic to hear that our staff consistently provides exceptional service and keeps you informed about your vehicle's needs. Your recommendation means the world to us, and we look forward to continuing to take great care of you and your Versa. 🚗😊

November 25, 2024

Advisor did Great job everything went like I expected got me the technician I wanted I was very pleased with the performance of their jobs More

by Emilio moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Juan Martinez, Randy Kawanna
Nov 25, 2024 -

Southlake Nissan responded

Thank you for sharing your experience! We're so glad to hear that your service advisor and technician met your expectations and provided excellent performance. It's always our goal to make sure everything goes smoothly for our customers, and we're happy to know that you were pleased with the results. We appreciate your feedback and look forward to assisting you again in the future! 😊🚗

...
5
...