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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,169 Reviews

1,169 Reviews of Southlake Nissan - Service Center

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November 04, 2021

The reason I have bought or leased 4 Nissans from this dealership is because of their service manager! More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 06, 2021 -

Southlake Nissan responded

Hi Linda! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

November 03, 2021

I am very pleased with Southlake Nissan. Not over pushy sales person Aubrey is the best.The service dept. was great went I took my vehicle in for my 1st oil change. Carlos very helpful. More

by Junderdahl219
Recommend Dealer
Yes
Employees Worked With
Carlos, Randy Kawanna
Nov 05, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 03, 2021

Randy and his team went above and beyond! I can’t thank them enough for being very timely, making my car sparkle, and so all being so professional. Thanks guys! More

by raeashby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna, Audrey Love
Nov 05, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 02, 2021

Always professional and respectful.They thoroughly Always professional and respectful. They thoroughly address all your concerns and needs. They explain all work needed and to be performed. More

by Kurt K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom in parts department , Dixie Pineda, Randy Kawanna, Deason Taylor, Audrey Love
Nov 03, 2021 -

Southlake Nissan responded

Hi Kurt K, thank you so much for your positive comments about Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

November 02, 2021

Nissan has outstanding customer service. Their work is professional and the timing is everything. I love Nissan More

by kayshambre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 05, 2021 -

Southlake Nissan responded

Kayshambre, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 02, 2021

In over 5 years have always gone above and beyond-surpassed our hopes!!! We have only used Southlake Nissan for all our service needs, even though we originally bought our vehicle from a diff More

by MamaLolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat in Acctng and James in Sales from Kia - both PHENOMENAL!!! THANKS!!, Randy Kawanna
Nov 05, 2021 -

Southlake Nissan responded

Hi Mamalolo, thank you so much for your positive comments about Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2021

I had a good experience. In and out very quickly as promised. Will definitely return More

by kbwoods4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
October 29, 2021

Very clean and prompt service. I was in and out right away. Service advisor was very helpful and very good for my needs. I would recommend this service to anyone who asks me. More

by ljdobras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Nov 02, 2021 -

Southlake Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 27, 2021

Service is good, but expensive. But sales rediculous! Offered to take our Nissan off our hands! On trade for a new one. Was offered$5000 for it at another dealer. Bad, Bad says the buyer-but brag it up w More

by cornerstonefarmdl
Price
Recommend Dealer
Yes
Employees Worked With
Audrey Love
Oct 28, 2021 -

Southlake Nissan responded

Hi Cornerstonefarmdl, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (219) 947-1600 so we may identify ways to improve your experience.

October 26, 2021

I had a good experience. The only thing is I don’t recall them go into detail what they did. I know they checked they were supposed. I was still ok with everything. More

by dara.a.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 28, 2021 -

Southlake Nissan responded

Dara.a.smith, we are glad we could help! Our team will be more transparent during your next visit. If you have any further questions, please give us a call. We're always happy to help!

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