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This rating includes all service center reviews, with more weight given to recent reviews.
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1,176 Reviews of Southlake Nissan - Service Center
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Verified Customer
September 09, 2021
Excellent service, very kind and informative. They went beyond to make me feel as if I was family. I normally don't like dealing with some service departments but from the phone call to pick my car, Carlo beyond to make me feel as if I was family. I normally don't like dealing with some service departments but from the phone call to pick my car, Carlos took care of every detail. More
by Hugsfromheaven
Employees Worked With
Carlos , Randy Kawanna
September 09, 2021
It’s very difficult to reach the service department by phone. Many times it rings and eventually ends up at a person’s voicemail. I’m having an issue that’s intermittent so hard to diagnose and it’s a p phone. Many times it rings and eventually ends up at a person’s voicemail. I’m having an issue that’s intermittent so hard to diagnose and it’s a pain to continually have to drive 30 minutes to their dealership. Everybody is always pleasant, though. More
by wolfordd
Employees Worked With
My contact in service isn’t listed.
September 08, 2021
Randy and his service team are top notch professionals. My service completed in a timely fashion, repairs completed and my vehicle was washed, true win-win My service completed in a timely fashion, repairs completed and my vehicle was washed, true win-win More
by Kenneth Crooks
Employees Worked With
Randy Kawanna
September 05, 2021
Southlake service department is awesome, they are very knowledgeable with explaining everything wrong with my vehicle to help get it right and in working order. knowledgeable with explaining everything wrong with my vehicle to help get it right and in working order. More
by antwonecraigsr
Employees Worked With
Randy Kawanna
August 31, 2021
I specifically chose this dealer to buy my car because of the service center. And I have not been disappointed. I appreciated all the work they put into locating the problem I was having with my car. Always the service center. And I have not been disappointed. I appreciated all the work they put into locating the problem I was having with my car. Always helpful and friendly. More
by Darker6
Employees Worked With
Nick,Carlos and Keaton, Randy Kawanna
August 30, 2021
Southlake Nissan Service Department is the best. The take excellent care of their customers. I appreciate that they give you a heads up on what to expect on your next Service. Keep up the great work. excellent care of their customers. I appreciate that they give you a heads up on what to expect on your next Service. Keep up the great work. More
by Tonia Hayes
Employees Worked With
Randy Kawanna
