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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,176 Reviews

1,176 Reviews of Southlake Nissan - Service Center

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August 26, 2021

Wonderful service department. I have always had the opportunity to work with friendly and courteous service representatives. They are very knowledgeable and helpful! Randy leads a great team. More

by joeandlizromeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Sep 04, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

August 25, 2021

Always courteous, friendly and they don't do service you don't need. I have been a customer for 20 years. Happy with the dealership More

by adams324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Sep 04, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2021

I was greeted promptly, kept informed of vehicle progress and final price was lower than estimate. Their price beat independent shops by 25 percent using exactly the same parts. More

by jerome_canino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jensen, Randy Kawanna
Sep 04, 2021 -

Southlake Nissan responded

Hi Jerome_canino! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2021

South lake Nissan always fixes and maintains my Rogue just right. The staff is the best in the area . Looking forward to my next Nissan with them! More

by santorini68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Aug 25, 2021 -

Southlake Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2021

When I call to get service, Randy always gets me in right away. He makes sure that I'm happy with the service that was needed. Also Ryan always checks to make sure everything was done to my satisfaction. More

by wiggs9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan, Randy Kawanna
Aug 25, 2021 -

Southlake Nissan responded

Hi Wiggs9, thank you so much for your positive comments about Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2021

Had difficulty with changing message about drop off or staying with vehicle for service. The response never changed in messages about appt or reminder about appt. More

by basista24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Aug 25, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 19, 2021

Southlake Nissan everyone is so friendly and nice. I came in for an oil change didn't have an appointment and was still taking care of. Small things mean alot.. thanks again More

by motley_jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Carter, Randy Kawanna
Aug 25, 2021 -

Southlake Nissan responded

Hi Motley_jo, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 18, 2021

I have experienced friendly, courteous and timely service. I have and will continue to recommend Southlake Nissan.. Quality service cannot be disregarded. Recognition is important. More

by annettesmith2b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian and the other service team members., Randy Kawanna, Mike Ruffolo
Aug 25, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

August 13, 2021

They accommodated me time wise since they added that I needed way more maintenance than just an oil change. Appreciated the time it took them, didn't appreciate the extra $700 I wasn't planning on spendin More

by adriango1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Aug 16, 2021 -

Southlake Nissan responded

Hi Adriango1977, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 13, 2021

Excellent service from Randy and his customer service guys! Randy goes out of his way to provide good service! Like when he is the one that attends us.. More

by gerrytell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Aug 16, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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