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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,168 Reviews

1,168 Reviews of Southlake Nissan - Service Center

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July 15, 2021

The staff are friendly and facility is clean. In the near future, the service staff should pay attention to the details about what the customer is getting serviced. More

by Aliciabram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jul 21, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 14, 2021

brought vehicle 2nd time for recurring no start issue. Each time I'm given the car back with same problem and told unable to replicate the problem. I get the vehicle back after not having it for 2 More

by cwpton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Aug 16, 2021 -

Southlake Nissan responded

Hi Cwpton, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

July 13, 2021

My first service on my new Rogue was excellent. The technicians were very friendly and attentive. The wait was time was reasonable and I was very well satisfied with the entire experience! More

by dculver51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jul 14, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 13, 2021

They did my transmission 66,000 miles later another transmission they want to put in they told me that they put a new transmission in the first time they did not they remanufactured very unhappy More

by mnklyons
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Aug 16, 2021 -

Southlake Nissan responded

Mnklyons, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

July 13, 2021

They are always polite and professional at this dealership, very happy they are not pushy when there is some additional work that might be needed More

by jb3dognight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jul 15, 2021 -

Southlake Nissan responded

Hi Jb3dognight, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 12, 2021

Pleased with the level and timeliness of service. I find it unnecessary to express anything other than the courtesy extended by service personnel. Thank you More

by barbara.manning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jul 14, 2021 -

Southlake Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

July 11, 2021

Excellent service. I love the multi point system check. That makes the car owner aware of important current or future car problems that will need to be addressed. Brian Jensen the service advisor is excell More

by bj31950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jensen the service advisor. , Randy Kawanna
Jul 13, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2021

Fast and efficient. Courteous all I have to say. Minimum wait time. Service was done sooner than I was told it would be done. Done. No More

by a-gamboa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jul 13, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2021

I love Nissan as a whole. Customer service always take care of me. Everyone on the team is great and I always have great things to say when I leave Nissan. More

by bcampbell60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Carter, Randy Kawanna, David Eriks, Earl Nymeyer, Joey DiCesare, James Manning, Audrey Love, Jacob Merryman
Jul 13, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 09, 2021

Very good service department.l would recommend this service to anyone who asks me for. My car was done correct and on time. Service advisor was very helpful and hi new what was wrong with my car. My ca More

by ljdobras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jul 13, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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