Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,162 Reviews of Southlake Nissan - Service Center
Sort by
July 11, 2021
Excellent service. I love the multi point system check. That makes the car owner aware of important current or future car problems that will need to be addressed. Brian Jensen the service advisor is excell That makes the car owner aware of important current or future car problems that will need to be addressed. Brian Jensen the service advisor is excellent. Provided explanation of the needed service. More
by bj31950
Verified CustomerEmployees Worked With
Brian Jensen the service advisor. , Randy Kawanna
July 10, 2021
I love Nissan as a whole. Customer service always take care of me. Everyone on the team is great and I always have great things to say when I leave Nissan. care of me. Everyone on the team is great and I always have great things to say when I leave Nissan. More
by bcampbell60
Employees Worked With
Other Employees :
Thomas Carter, Randy Kawanna, David Eriks, Earl Nymeyer, Joey DiCesare, James Manning, Audrey Love, Jacob Merryman
July 09, 2021
Very good service department.l would recommend this service to anyone who asks me for. My car was done correct and on time. Service advisor was very helpful and hi new what was wrong with my car. My ca service to anyone who asks me for. My car was done correct and on time. Service advisor was very helpful and hi new what was wrong with my car. My car was much better and cleaner after work was done. More
by ljdobras
Employees Worked With
Randy Kawanna
July 09, 2021
Randy and the team communicate and care. Highly recommended Southlake for sales, service and parts. Great waiting room with refreshments as well! Free WiFi and work tables. recommended Southlake for sales, service and parts. Great waiting room with refreshments as well! Free WiFi and work tables. More
by korbs
Employees Worked With
Nick, Randy Kawanna
July 09, 2021
Fast, friendly and efficient staff in the service department. The only place I’ll take my vehicles! Randy and his guys are top notch. Highly recommended. department. The only place I’ll take my vehicles! Randy and his guys are top notch. Highly recommended. More
by TMac2024
Employees Worked With
Brian, Randy Kawanna
July 08, 2021
Excellent customer service skills and very knowledgeable about the work that was performed on my vehicle. Thank you Southlake Nissan and Randy and his service staff. about the work that was performed on my vehicle. Thank you Southlake Nissan and Randy and his service staff. More
by Layla
Employees Worked With
Randy Kawanna
July 08, 2021
Service department does inspection and lets me know what I might need next service.All service staff friendly, professional, and great me when I get there I might need next service.All service staff friendly, professional, and great me when I get there More
by DSCHWARTZ2
Employees Worked With
Randy Kawanna
July 07, 2021
Horrible service. They hound you to write positive reviews. When brought car in the charged me for parts for a recall without even asking. Then didn't fix recall. When I brought my car to another Niss reviews. When brought car in the charged me for parts for a recall without even asking. Then didn't fix recall. When I brought my car to another Nissan dealership they reached out to manager & he wouldn't take any responsibility. DO NOT GO HERE! HORRIBLE More
by TRACYZ028
