Southlake Nissan - Service Center

Randy and the team communicate and care. Highly recommended Southlake for sales, service and parts. Great waiting room with refreshments as well! Free WiFi and work tables. recommended Southlake for sales, service and parts. Great waiting room with refreshments as well! Free WiFi and work tables. More

Fast, friendly and efficient staff in the service department. The only place I’ll take my vehicles! Randy and his guys are top notch. Highly recommended. department. The only place I’ll take my vehicles! Randy and his guys are top notch. Highly recommended. More

I loved how transparent and helpful all of the technicians were. I would 100% bring back my vehicles to be serviced by them. Great job! technicians were. I would 100% bring back my vehicles to be serviced by them. Great job! More

Excellent customer service skills and very knowledgeable about the work that was performed on my vehicle. Thank you Southlake Nissan and Randy and his service staff. about the work that was performed on my vehicle. Thank you Southlake Nissan and Randy and his service staff. More

Service department does inspection and lets me know what I might need next service.All service staff friendly, professional, and great me when I get there I might need next service.All service staff friendly, professional, and great me when I get there More

Horrible service. They hound you to write positive reviews. When brought car in the charged me for parts for a recall without even asking. Then didn't fix recall. When I brought my car to another Niss reviews. When brought car in the charged me for parts for a recall without even asking. Then didn't fix recall. When I brought my car to another Nissan dealership they reached out to manager & he wouldn't take any responsibility. DO NOT GO HERE! HORRIBLE More

There should be negative stars for this dealership!I had There should be negative stars for this dealership! I had a factory recall on my motor and southlake did the swap. They also put in a new battery at There should be negative stars for this dealership! I had a factory recall on my motor and southlake did the swap. They also put in a new battery at triple the cost of doing it myself and told me oh well. So I had to pay to get my car back. 2 weeks later the car is smoking and wont shift gears leaving me stranded in severe weather and forcing me to pay a tow bill. Once I finally got a call back the dealership told me I had to pay first tow bill then pay to have it towed to them and it couldn not be thier fault. I paid to have it towed to hawkinson Nissan who quickly found a hose had not been clamped and it had came off. Adding it was installer error clearly without a doubt. Randy the southlake service Manger argued and said they were wrong and he won't pay to have it fixed. Finally he called hawkinson so they could educate him on the inner workings of a motor and transmission. My call back from randy was aggressive and he said they weren't wrong but he will pay IF I give him a good review. Nothing for battery I didn't want nor the tow bills and still blamed me.do not take your car to thei r service and based off poor attitude towards customers buy your cars elsewhere More

Always give great customer service and car service. Always friendly and knowledgeable love the waiting room and free internet. Great dealing with service dept great service Always friendly and knowledgeable love the waiting room and free internet. Great dealing with service dept great service More

Always greeted in a timely matter, friendly and helpful with explaining what needs to be done. Repairs and service are completed when promised. Awesome staff !!!! with explaining what needs to be done. Repairs and service are completed when promised. Awesome staff !!!! More

Service was done on time and very friendly people there! More