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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,159 Reviews
Call Service Center (219) 947-1600

1,159 Reviews of Southlake Nissan - Service Center

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July 05, 2021

Service was done on time and very friendly people there! More

by goingpostal46310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Jul 07, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 04, 2021

Service never called me to let me me that my car was ready! They just left! This is bad customer service.I left my car at the dealership to get serviced on June 17, 2021 because of the long wait. More

by qantasharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Report | Print
Jul 21, 2021 -

Southlake Nissan responded

Qantasharris, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

July 01, 2021

Great customer service and they did good job working with me and repairs to my car. I will go back for future service and repairs. More

by y.strong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Jul 03, 2021 -

Southlake Nissan responded

Hi Y.strong, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 29, 2021

They did a great job on my repair this week! More

by gianna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
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Jul 03, 2021 -

Southlake Nissan responded

Hi Gianna, we are very happy to have provided you with such a positive experience!

June 29, 2021

Friendly and easy to schedule online appointments, 10k no surprises yes yes yes yes sir yes yes yeast stop any time now one more thing More

by jimmoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Jul 03, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 28, 2021

Very helpful and friendly and fair and knowledgeable. I recommend this dealership and I’m grateful for them. I have used them consistently for ten years. More

by carolie.warren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of them Five stars, Randy Kawanna, Mike Ruffolo
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June 25, 2021

Everyone was very friendly, dealership was clean and inviting on my visit More

by Urem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Jul 03, 2021 -

Southlake Nissan responded

Urem, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 23, 2021

The service department personnel are professional, friendly, and always working with my best interest in mind. More

by Valerie
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Jun 25, 2021 -

Southlake Nissan responded

Valerie, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 22, 2021

The service department has always been very friendly, thorough and efficient. More

by subsport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jun 23, 2021 -

Southlake Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2021

As always wonderful customer service and support. Job well done Southlake service staff and Randy Kawanna. More

by Layla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carter, Randy Kawanna
Report | Print
Jun 23, 2021 -

Southlake Nissan responded

Hi Layla, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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