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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,164 Reviews

1,164 Reviews of Southlake Nissan - Service Center

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March 17, 2021

Very friendly customer service people.My car was ready Very friendly customer service people. My car was ready in a timely manner as I was told by the service guy. He called me that it was ready for pi More

by deermom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 20, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

March 16, 2021

The service is always fantastic but I was not not comfortable with most employees walking around without masks on with a pandemic still going on when you are seated in the area where they are constan More

by clarkmdxt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 20, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We apologize that some of our employees did not have their masks on during your visit. We will reiterate the importance of wearing a mask around our customers. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

March 16, 2021

First time there. Everyone made me feel welcome. They explained everything very well. Will definitely return. Waiting area was very nice. Randy was TOTALLY AWESOME. More

by Savannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy was Totally AWESOME , Randy Kawanna
Jun 20, 2021 -

Southlake Nissan responded

Savannah, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

March 15, 2021

I love this location.... the workers were very nice. When I asked a question, they explained everything to me in a way that I could understand. It was very clean in there and the service was fast. I would re More

by kt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 08, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

March 12, 2021

Randy team are always will to help with my car. Explains everything to me I will always bring my car here. I also get a coupon that help with the cost. Thank You More

by eguillenv7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Jun 08, 2021 -

Southlake Nissan responded

Hi Eguillenv7, thank you so much for your positive comments about Southlake Nissan! We hope to be of service to you again in the future. Best wishes, Southlake Nissan

March 12, 2021

Randy is the best service person. Completed the service in a timely manner. Would not hesitate coming back for service. Appreciate the car wash and cleaning More

by sandradabdee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 08, 2021 -

Southlake Nissan responded

Sandradabdee, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 11, 2021

Happy with my 2015 versa the service I got for it I was treated nice good quality craftsmanship good mechanics. Keep doing what your doing More

by Theodore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 08, 2021 -

Southlake Nissan responded

Theodore, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan! If you have any further questions, please give us a call. We're always happy to help!

March 11, 2021

My visit to the dealership was a quiet one and somewhat relaxing. I was there for an oil change and tire rotation. My wait time was about 1 hour and thirty minutes. More

by kitt2057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 08, 2021 -

Southlake Nissan responded

Hi Kitt2057, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

March 11, 2021

Fast and friendly Professional Service that I was very pleased with I do miss the popcorn machine and the facility was very clean thank you More

by leodbrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Barrett, Randy Kawanna, Earl Nymeyer
Jun 08, 2021 -

Southlake Nissan responded

Hi Leodbrew, we are very happy to have provided you with such a positive experience! The popcorn machine is a fan favorite and will be back up and running hopefully soon! If you have any further questions, please give us a call. We're always happy to help!

March 09, 2021

Great Service, Great Staff, and a Great Service Manager 👌👍 I always receive fast courteous service which is why I will go back for service when my vehicle is due. More

by Dan P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jul 03, 2021 -

Southlake Nissan responded

Dan P, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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