Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,164 Reviews of Southlake Nissan - Service Center
Sort by
Verified Customer
May 05, 2020
Service and Trust. Randy always goes above and beyond. I have the ultimate trust in Randy. Great person. Great customer service skills. Always very professional. Randy always goes above and beyond. I have the ultimate trust in Randy. Great person. Great customer service skills. Always very professional. Randy always speaks the truth and is not trying to sell me something I do not need, I really appreciate Randy. More
by chcrowley
Employees Worked With
Randy Kawanna
May 04, 2020
Grateful for trustworthy people! I've been coming here for service for almost 10 years now. Randy always goes out of his way to accommodate me! This visit - in the midst of this pan I've been coming here for service for almost 10 years now. Randy always goes out of his way to accommodate me! This visit - in the midst of this pandemic was even better than others! I came in for annual service but was also having a rattling issue which I"ve been trying to address for months. I mentioned it again and Randy assured me he would handle it personally himself and he did!! I had 3 clamps replaced and in the process he found a bigger issue with a tire rod that he was able to fix and thank God it was covered by my warranty!! I live in Chicago and drive back and forth to Indiana to check on my elderly parents. Very scary to think about what could have happened in all that driving back and forth had this problem not been found....So grateful for his knowledge but also his kindness and professionalism. I always know that I can count on him to take good care of us! Nissan is lucky to have him!! Thank you again Randy!! More
by lkginger
Employees Worked With
Brian, Randy Kawanna
May 02, 2020
Services Service dept. manager Randy, is the best and he goes above and beyond for his customer's. Great customer service skills is very hard to find now and R Service dept. manager Randy, is the best and he goes above and beyond for his customer's. Great customer service skills is very hard to find now and Randy makes it so much easier ! Thanks again for your great personality and also making a visit at Southlake Nissan service dept. a worry free experience. More
by qjohnson
Employees Worked With
Randy Kawanna
April 27, 2020
We set up an appointment on a Friday evening for Saturday morning work was accepted and much to our surprise not only was it diagnosed they had to go get a part and they installed it on a Saturday we picked morning work was accepted and much to our surprise not only was it diagnosed they had to go get a part and they installed it on a Saturday we picked it up six hours after we dropped it off that was outstanding work. More
by freysales
Employees Worked With
Randy Kawanna
April 21, 2020
Family Brian and Randy always treat me like "family"! They always listen to the reasons I am bringing my vehicle in for service and do their best to relay th Brian and Randy always treat me like "family"! They always listen to the reasons I am bringing my vehicle in for service and do their best to relay the issues to the repair staff. More
by evegmz
Employees Worked With
Brian, Randy Kawanna
April 20, 2020
They to care of what we took it in for, also told us some recall issue could be done and also found another warranty issue that needed to be dealt with. They really took the time to make sure everything was recall issue could be done and also found another warranty issue that needed to be dealt with. They really took the time to make sure everything was right. Great job!! More
by mrbrivera
Employees Worked With
Randy Kawanna
April 18, 2020
Good Service The team was great. I was waited upon arrival. All my questions were answered with honesty. Keep up the good work. They even offered to wash my car b The team was great. I was waited upon arrival. All my questions were answered with honesty. Keep up the good work. They even offered to wash my car before I ask, WOW! More
by kennethgr
April 15, 2020
Randy was awesome Thankyou for a great first experience. Everything working great fixed issue also provided me with courtesy vehicle while my vehicle was being repaired Everything working great fixed issue also provided me with courtesy vehicle while my vehicle was being repaired More
by joyelbutler
Employees Worked With
Randy Kawanna
