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1,164 Reviews of Southlake Nissan - Service Center
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February 28, 2020
Very positive atmosphere friendly and business like👍 The best dealership a round The service dept does a great job of seeing your car in and out The best dealership a round The service dept does a great job of seeing your car in and out More
by colecuckoos
Verified CustomerEmployees Worked With
Other Employees :
Dixie Pineda, Thomas Carter, Tom Tugman, Randy Kawanna
February 25, 2020
Always Excellent Service! We have purchased 3 Nissans from your dealership mainly due to the fact that your service department is the best we have ever encountered. We have pu We have purchased 3 Nissans from your dealership mainly due to the fact that your service department is the best we have ever encountered. We have purchased Fords, Chevys, Oldsmobiles, Corvettes, and BMW’s in our lifetime. Your no nonsense negotiation when purchasing is refreshing. But, most of all, no other dealership has compared to yours when it comes to service. Randy goes far beyond expectations, and is always informative and pleasant. He is the reason you have our repeat business. It is such a nice feeling to be completely satisfied not only with your purchase, but for years after your purchase!! Linda Polk More
by Linda
Employees Worked With
Ryan, in service., Randy Kawanna
February 24, 2020
Heater Blower Issue I had a recent heating issue on my vehicle last Wednesday afternoon. Nissan in Merrillville where I get my warrantee service was booked full until Fr I had a recent heating issue on my vehicle last Wednesday afternoon. Nissan in Merrillville where I get my warrantee service was booked full until Friday. After speaking with their service manager Randy, he was able to get my vehicle in for service on Thursday morning. Not only did he get the heater blower problem fixed, he also was able to take care of a recall which was pending on the ABS. Over the years, I have posted other five star reviews for Randy. Randy has proven to having deserved each of those five star reviews. Customers will be hard pressed to find anyone who goes out of their way more to please customers and earn their business and loyalty as well as Randy does. More
by gary.heiser
Employees Worked With
Randy Kawanna
February 24, 2020
Prompt Service The service was great, except the oil fill cap was not replaced. I found it on top of the ledge under the hood when I opened it up the next day. The service was great, except the oil fill cap was not replaced. I found it on top of the ledge under the hood when I opened it up the next day. More
by scott.bocock
Employees Worked With
Angelo Kawanna
February 24, 2020
Best service department in NW Indiana. Staff is friendly and goes the extra mile to take care of their customers. Brian and Randy are first class and always available to walk you through everything. Randy and goes the extra mile to take care of their customers. Brian and Randy are first class and always available to walk you through everything. Randy is the best service manager I have ever known and that is why we keep referring customers to Southlake Nissan. More
by Rogue2018
Employees Worked With
Brian, Kyle , Randy Kawanna
February 24, 2020
Great customer service I had to attend 2 Funeral&Burial on that day the manager said I will be out in 1 hour true to his word on that day the manager said I will be out in 1 hour true to his word More
by nancypittman66@comcast.net
Employees Worked With
Service Manager was great, Randy Kawanna
February 18, 2020
Simply outstanding, thanks Randy After being a Nissan person and having purchased over 10 during past 40 plus years, was having my problems with most recent Murano purchased. But, jus After being a Nissan person and having purchased over 10 during past 40 plus years, was having my problems with most recent Murano purchased. But, just past warranty and problem was extremely odd. Randy Kawanna, Head is service told me not to worry and bring it in ASAP and they would evaluate and take care of problem. They resolved all and at no cost with car wash also. Wife and I are loyal to them and recommend dealership and especially service department to all. Many that I have recommended have gone to Southlake and have not been disappointed. Thanks much. More
by tlmay
Employees Worked With
Randy Kawanna
February 17, 2020
Service on my 2013 Altima for the recall was performed in a timely manner . I was provided with transportation to and from the dealership. A complimentary multi point inspection was performed and I was advis a timely manner . I was provided with transportation to and from the dealership. A complimentary multi point inspection was performed and I was advised on repairs needed More
by teatrng
Employees Worked With
Rich, Randy Kawanna
February 13, 2020
Quick and accurate. I like the service department because they are quick, friendly and get things done even while waiting. Randy keep me posted as to how long it will be I like the service department because they are quick, friendly and get things done even while waiting. Randy keep me posted as to how long it will be for my car tp be finished. More
by rdock38
Employees Worked With
Randy the service manager
February 13, 2020
The best experience I have ever received from Nissan was at the SouthLake dealership. They were timely and efficient and made sure I was satisfied. at the SouthLake dealership. They were timely and efficient and made sure I was satisfied. More
by breneetoney16
Employees Worked With
Other Employees :
Dixie Pineda, Thomas Carter, Tom Tugman
