Kia on Atlantic

1-star – Avoid this dealership – Major issues with misrepresentation and trade-in handling I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced mul misrepresentation and trade-in handling I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced multiple serious problems that have left me extremely disappointed and out of pocket. Misrepresentation of add-on costs: The sales manager explicitly told us the maintenance package would add only $10–20 per month to the payment. After signing and reviewing the finance docs, it's actually $115/month—a huge discrepancy that influenced our decision to include it. When I called to address this, the finance manager dismissed it with "oh well" and refused to help. Failure to pay off trade-in: They did not promptly pay off my wife's previous financed vehicle as promised during the trade-in process. Instead, they asked for the financing company's details after the deal was done, leading to delays. This has caused ongoing issues (potential late payments/credit impact) on an account that should have been cleared quickly per Florida law. These practices feel deceptive and unprofessional. The lack of accountability from management is concerning—verbal promises not honored, add-ons inflated without clear explanation, and critical obligations like trade-in payoffs neglected. I've had to escalate with formal letters and am considering complaints to FLHSMV, the Florida AG, and BBB. I would not recommend this dealership to anyone. Do your homework and consider shopping elsewhere for honest, transparent service. Buyer beware. More

Stopped by for a car I saw on here, really nice guy with a pony tail helped me out. His name was John Sullivan, I didn't buy the car because of the mark ups, but he told me how they give out bonuses for rev a pony tail helped me out. His name was John Sullivan, I didn't buy the car because of the mark ups, but he told me how they give out bonuses for reviews and he was really nice and helpful. More

John Sullivan was really helpful, nice guy, showed us multiple cars, we didn't buy but I would recommend him to anyone. multiple cars, we didn't buy but I would recommend him to anyone. More

I am very pleased with the work that was done to my car. Mike S eased me through and is awesome! I will be coming back here in the future! Thanks again Mike S eased me through and is awesome! I will be coming back here in the future! Thanks again More

I really enjoyed my experience at this dealership and although I did not make a purchase, John Sullivan made the entire experience so pleasant I will only be shopping with him from now on! although I did not make a purchase, John Sullivan made the entire experience so pleasant I will only be shopping with him from now on! More

Super nice employees and very knowledgeable. Salesman and GM so helpful. Clean and comfortable facilty Salesman and GM so helpful. Clean and comfortable facilty More

My Husband initially started the process on the phone with Jordan Bruschke before coming in so that no one's time was wasted. We were set on a certain budget etc. Jordan was very helpful on our search fo with Jordan Bruschke before coming in so that no one's time was wasted. We were set on a certain budget etc. Jordan was very helpful on our search for the right vehicle for me. My Husband gave him all the info, needs/wants so that the process was easy when I came in. He wasn't pushy or trying to sell us something that we didn't want. We appreciate the time he put into the sale and making sure that expectations were met. We had a couple concerns that he took care of right away the next day after the sale. We will definitely return to Kia if Jordan is there in 2 years to purchase for our Son. We recommend him highly! More

Timely and detailed services. The staff are very welcoming. It's like you're part of a bigger family! They keep following up with you to ensure there are no issues after the servi The staff are very welcoming. It's like you're part of a bigger family! They keep following up with you to ensure there are no issues after the servicing. More

What a great experience we had doing our time at KIA. Sheldon always makes sure our needs are taken care of. He is always professional and knowledgeable on our concerns and always makes sure we are compl Sheldon always makes sure our needs are taken care of. He is always professional and knowledgeable on our concerns and always makes sure we are completely satisfied. We love our advisor because he is always willing to listen, talk and address our questions and concerns. More

Anthony Grant at KIA on Atlantic is very professional. He helped me with my car concerns. I'm completely satisfied with his service and look forward to seeing him again. He helped me with my car concerns. I'm completely satisfied with his service and look forward to seeing him again. More