Southtown Chrysler Jeep Dodge Ram

Tried to get to service department 3 different days. Keep ending up at a dead end mail box that belongs to no one. I guess this is what happens if they are busy and no one answers. On 11/23/18 at 230 a lady did answer and said everyone busy ,but she would have someone call me. No call the 23rd, 24th, or 26th. on Monday ,the 26th tried to get appointment on line, I had to have my VIN not something I carry on me, so that didn't work. I was already upset because the manager had not called me as he promised he would when the part for my truck came in. I had been waiting 8 days, I was sure it was in but I was also sure I wasn't going to get a call, after 8 days of waiting. Finally got on line with a employee at southtown who had Mark call me. The part was in. Got it replaced. I would of been fine if Mark had called me as he said he would or if southtown would get a working phone system.

Bought a 2019 Ram 1500 from South Town Chrysler Dodge Ram. Experience was great. They got me out the door with vehicle I liked and wanted. Shane is a great sales rep.

Salesman Zach was friendly and professional. Understood my needs and wants. He worked with finanace manager Tim to get me the best possible deal. Total time spent at dealership was about an hour 1/2. They made me and my pregnant wife comfortable. They even but the alabama football game on for us to watch. I would recommend this dealership to anyone, and would return for a future purchase. Completely satisfied with my purchase.

They explained everything and were not high pressure. Made it eady. Karl was the best. The finance guy (sorry fogot name) was wonderful to deal with and made us feel like we understood everything we were signing.

The staff at Southtown stew Hansen was encouraging and explained facts and numbers to us that helped our decision to buy a new 2019 Cherokee

Zach did an great job , I'm sure I'm not the easiest customer to work with , be he stayed with it and got the job done

I got my dream jeep for a great price! All the staff was great to work with ! They took the time to work through all the options for me!

Bad experience with Mark the manager, was in the market for a used Lancer Evolution and the dealership promised everything was fine. After having gone through numerous background check and proof of identity we were able to test drive it. After the test drive, found out that the vehicle had a transmission warning light service indicator. They did not have any tech that understand the issue and know how to repair it. Wanted to bring it to a third party workshop to verify the issue and Mark was very uncooperative. He wanted a $3000 deposit and also asked us to hand over my friends car keys that we used to get to the dealership. All this because we wanted to verify the issue at a different shop. After finding out the awd transmission issue, i wanted to negotiate for a discount due to issues with the car. Being confronted with issue, Mark decided to hide behind the main office counter and look from behind there like a coward and sent out his sales rep to dissuade us from purchasing the car saying he rather auction it off then sell it to us. He did not wanted to work with us and was very unprofessional despite me offering to take it at a discount and a damaged as is car. Summary: Stealership that have no expertise in technical details of a car and very arrogant managers (Mark and some other finance guy). Stay away and go to a different dealership

I have never had a worse car buying experience after I paid them the money for the car I purchased from them. It has been 3 months since I purchased the car and I still have not received the plates, registration and title for the car. They do not follow up with me, even though they admit there is a problem with the title (on their end), something about the previous owner not getting the lien against the car released. Meanwhile, I have an outdated "paper plate" by a month! I will never do any business with them again.

Not straightforward about purchase price or trade-in value. Took hours of negotiation before I finally found out pricing. Took my down payment first day; but seven weeks later I am still awaiting a refund for the UPS shipment they promised to reimburse me for. Very Very unhappy with entire experience.