Southwest Chrysler Dodge Jeep RAM

This was by far the worst experience I've had with a dealership. For context- I drove five hours to this dealership the next day after getting the information on the vehicle and giving the dealership a dealership. For context- I drove five hours to this dealership the next day after getting the information on the vehicle and giving the dealership an opportunity to give me their best rate/ offer for financing where I originally was going to give $2,500 down with MY lender and then gave $14,000 down payment for this purchase and still used MY lender and NOT the dealership's lenders/partners. I communicated with them over the phone, text, and email until I arrived in person to the dealership. To start off, the sales agent, Darnay, hid the "Prep Fee" of $899 in the selling price of the vehicle when I asked him to remove it from the buyer's order that he showed this prep fee initially (price sheet that shows all line items with charges, discounts, taxes, etc). This is a illegitimate/junk fee that no one should pay! After I pointed it out to him, he was unresponsive so I called to speak with a finance manager and got Tyler, the new car manager. I told Tyler what his sales agent did and response was "I can remove that" and he went on to attempt to get me to finance with them. I gave him the opportunity to give me his best financing offer and best out the door price and he came back with 0.04% APR difference from my lender (which he knew as he asked what my lender's rate was). Price of vehicle out the door price was unchanged after the rebates and "dealership discounts" shown online. So Tyler didn't offer anything else other than 0.04% less APR and nothing else. When I arrived the next day around 1:30 pm, Tyler, new car manager, was not happy that I would not budge on giving them another chance to beat my lender's rate. The opportunity was given the day before and 5 hours before we arrived and he didn't even try so at that point I was there do seal the deal- see the vehicle, sign paperwork, give the down payment, and get the keys to the vehicle. When we finally got to sit with the finance manager, Kyle, to sign more paperwork, Tyler and Kyle were giving us a hard time about the financing- pushing for a wire transfer of funds for the financed portion of around 35K. My lender spoke with them and provided same day and overnight options and we still received push back with the sales manager and finance manager, Tyler and Kyle, with them wanting the funds to be wired. I was ready to walk away and make my purchase elsewhere and tell them the deal was off to shred paperwork and forget the sale. Once we finally got them to understand what a member check /cashiers check was and how they would get funded the same day immediately, we moved on to the down payment and finalizing paperwork and getting the keys. I have never been so xxxxxx in my life TRYING TO BUY A VEHICLE I WAS APPROVED FOR WITH A $14,000 DOWN PAYMENT!! WORST EXPERIENCE I'VE EVER HAD IN MY LIFE DEALING WITH A DEALERSHIP. SO IN MY OPINION FROM MY OWN EXPERIENCE with THIS dealership Southwest Chrysler Dodge Jeep RAM in Cleburne, Texas --> RUN or be prepared to be bullied into purchasing a vehicle with THEIR lenders since they get a kick back from it AND them to not acknowledge or apologize for their and their sales agent's sketchy and sneaky tactics of putting and hiding junk and illegitimate fees on your buyer's order. If it was not clear- STAY AWAY or you will be taken advantage of. This by the way makes it easier for Carvana, Carmax, and others like it to take away business from places like this. Do your research, be informed, go prepared, stand your ground or STAY AWAY FROM THIS PLACE. More

My experience with the service department was beyond exceptional. All personnel are eager to help and the service manager was extremely generous. exceptional. All personnel are eager to help and the service manager was extremely generous. More

I rarely leave negative reviews, but I feel like people should know about my experience. I drove 2.5 hours from out of town with cash in hand after speaking with Uriel about purchasing a vehicle. He knew should know about my experience. I drove 2.5 hours from out of town with cash in hand after speaking with Uriel about purchasing a vehicle. He knew we were making the trip specifically to buy the car. Unfortunately, the experience from the moment we arrived felt unprofessional. The vehicle was listed at one price online, but when we got there it was over $3,000 higher. I understand taxes, title, and registration fees, and I expected those. However, I did not expect or would have accepted additional prep fees when the vehicle clearly hadn't been properly detailed. There was compound residue left all over the exterior of the car, scratches on the rims and roof that were never disclosed, and after driving home that evening since had traveled I realized one headlight had a bright output bulb while the other was a standard bulb. This was especially disappointing after being told the vehicle had been fully inspected and they knew we wouldn’t have seen since looked at during the day time. Uriel was friendly, but I only spoke with him for about 20 minutes before everything had to go through a manager. During negotiations, we agreed on a purchase price of $24,000 even and signed the paperwork. Then the manager left to get "approval," came back, and said they could only offer a $100 discount from the original price instead. At that point, the paperwork we had already signed should have been voided before asking us to sign new documents. It made the entire process feel misleading. Especially since he kept emphasizing how they have lost 6k on this car already and wanted to sell by end of the month, which is not our problem. What really left a bad impression was what happened after I paid. Once the sale was complete, both the salesman and the manager disappeared. Instead of thanking us for making the drive or handing over the vehicle themselves, a completely different employee came out with the keys. After driving over two hours to make a cash purchase, it felt like customer service ended the moment they had my money. I'm grateful that I was in a financial position to pay cash, even after being continuously pressured into just doing financing, but that doesn't excuse the way this transaction was handled. I expected honesty, transparency, and professionalism throughout the process. I would not purchase another vehicle from this dealership, and I would not recommend them to friends or family. More

In the end it was a nightmare. Would not recommend this dealer to anyone. Very hacked off Would not recommend this dealer to anyone. Very hacked off More

I was ready to buy and even offered to have my bank wire the funds, but this dealership insisted that I finance through their lender or they wouldn't sell me the truck. The entire process felt unnecessarily the funds, but this dealership insisted that I finance through their lender or they wouldn't sell me the truck. The entire process felt unnecessarily difficult, and communication was slow. The sales representative dragged things out to the point that I decided to look elsewhere. I ended up working with Bruce Lowrie, and the difference was night and day. They accepted a wire transfer without any issues, were responsive throughout the process, and treated me with respect. The transaction was simple and efficient—I showed up, signed one paper, and drove away in about ten minutes. Buying a vehicle shouldn't feel like you're begging someone to take your money. I wish I had gone there first. More

Received a price over the phone and they did not honor the quoted price at the dealership. Salesman Michael was very helpful, the finance department are the ones that made the error. It was our fault also the quoted price at the dealership. Salesman Michael was very helpful, the finance department are the ones that made the error. It was our fault also for not catching it until after. More

Jim Carrier was exceptional in his assistance and professionalism. The process was smooth and the vehicles were great. Everyone was friendly and very helpful. professionalism. The process was smooth and the vehicles were great. Everyone was friendly and very helpful. More

I brought my older vehicle in for a safety recall repair and the experience was disappointing from start to finish. I was told the car was not safe to drive, yet I had to repeatedly chase updates. Commu and the experience was disappointing from start to finish. I was told the car was not safe to drive, yet I had to repeatedly chase updates. Communication was inconsistent and poor. I had to escalate multiple times just to get basic information. The only employee who was helpful was the young man (Mr. Valet.) and Adam who made an effort and returned my phone call about part information. While the vehicle was in their care for recall work, I was later informed it sustained hail damage and a broken windshield. I tried to follow up immediately after the storm using their provided contact methods and received no response, despite being told I could “text anytime.” Overall, this was a frustrating cluster marked by poor communication, lack of transparency, and unprofessional handling of a faulty airbag recall. I would not recommend based on my experience. More

They go above and beyond to get you the best deal that works for you works for you More

I had a great experience with this dealership and would like to thank Mr. Uriel Montoya for his help and service. like to thank Mr. Uriel Montoya for his help and service. More