Southwest INFINITI

Terrible services from services and sales after car buying 1. Promised remote start to be installed after buying the car, came back at appointment time. Services said Sales did not make an appointment. Waited 1. Promised remote start to be installed after buying the car, came back at appointment time. Services said Sales did not make an appointment. Waited 1 and half hour, we were told they only received 1 remote key and come back later. 2. Complaint emailed sent to Chad and James, no response. 3. No calls, emails, from services or sales 4. Called to check the parts, we were told the keys are ready. 5. Sent my wife for installation, they said technician did not come, the keys were inside his tool box. 6. scheduled an appointment again, see how it goes. 7. Called service director cause it's getting ridicules. Really nice guy and offered to have someone pick up my wife's car and get us a loaner car. 8. Declined the offer, just want them to stick to appointment this time and provide a reason for ignoring a customer. This is very tiring. They sold you a car and that's it, it's worst than a resale dealership. Infiniti... Will update google and yelp on progress... More

My experience was good It’s was a good experience, all workers are professionals and they provide an excelent services since the beginning to the ending, I would like to say It’s was a good experience, all workers are professionals and they provide an excelent services since the beginning to the ending, I would like to say thank to Christian for being to me an exelent service. More

Service The service is always great when I bring my vehicle in. They are very kind and always finish any work they do in a short amount of time. I feel like t The service is always great when I bring my vehicle in. They are very kind and always finish any work they do in a short amount of time. I feel like they go beyond what is needed to make sure the customers are taken care of. Keep up the good work. More

Purchased a new lease car through Derrck Moss great service I had an appointment to discuss the possibility of purchasing a car and Derrick Moss gave me several options where I was able to leave in a brand new I had an appointment to discuss the possibility of purchasing a car and Derrick Moss gave me several options where I was able to leave in a brand new car! Excellent service! More

Outstanding Eric Walsh was outstanding. I was at the dealership for less than 2 hours and left with my new infijiti q50. Best car dealership I’ve ever done busine Eric Walsh was outstanding. I was at the dealership for less than 2 hours and left with my new infijiti q50. Best car dealership I’ve ever done business with More

Smooth buying and great service! Kentrell was the best, he made the entire buying experience a smooth one. We love our QX80 and wouldn’t want anything else. Highly recommended! Kentrell was the best, he made the entire buying experience a smooth one. We love our QX80 and wouldn’t want anything else. Highly recommended! More

Professional, thoughtful Your employees are very friendly, courteous, and easy to communicate with. Lovely waiting area and restroom facility. Very happy that my first oil cha Your employees are very friendly, courteous, and easy to communicate with. Lovely waiting area and restroom facility. Very happy that my first oil change and tire rotation was free. More

Perfect I was treated with such respect as soon as i pulled into the service area. I didn't even have an appointment and Madelynne is always so kind and reme I was treated with such respect as soon as i pulled into the service area. I didn't even have an appointment and Madelynne is always so kind and remembers me by name!! Very impressed! More

Distasteful experience Very poor communication. Issue still not resolved. I believe they took advantage because I’m a woman. My service light which had not been on during my Very poor communication. Issue still not resolved. I believe they took advantage because I’m a woman. My service light which had not been on during my entire drive there, while I was there or ever before, mysteriously came on as soon as they got in the truck. And I needed $1,600 to rectify. Now I am unable to pass inspection because this light is on. And my registration expires this month. Left several messages for GM but no response. Received one text from Madelynne Kendall. Explained my dissatisfaction. Said I should hear back shortly. That was last week Wednesday. No one has contacted me yet. More

First class service I was promptly greeted on arrival for my first-year service. Daniel noted my requests and the service was completed in just over an hour with everythi I was promptly greeted on arrival for my first-year service. Daniel noted my requests and the service was completed in just over an hour with everything taken care of. My car was sparkling clean and looking like new when finished, Has been purring along since the service five days ago. Great experience! More