Southwest INFINITI

First class service I was promptly greeted on arrival for my first-year service. Daniel noted my requests and the service was completed in just over an hour with everythi I was promptly greeted on arrival for my first-year service. Daniel noted my requests and the service was completed in just over an hour with everything taken care of. My car was sparkling clean and looking like new when finished, Has been purring along since the service five days ago. Great experience! More

Quality and on time of service Good customer service. The manager saw me waiting and quickly assisted me. Got me in and out. Oil change was done quickly. Great work. Thanks Good customer service. The manager saw me waiting and quickly assisted me. Got me in and out. Oil change was done quickly. Great work. Thanks More

Good experience Overall it was a good service experience. They staff was friendly and helpful and I will be coming back soon for another auto service appointment. Overall it was a good service experience. They staff was friendly and helpful and I will be coming back soon for another auto service appointment. More

Prompt and Courteous Service We are from Kansas City and visited SW Infiniti in Houston because of an odd engine noise in our 2015 QX60. The issue was promptly diagnosed while we We are from Kansas City and visited SW Infiniti in Houston because of an odd engine noise in our 2015 QX60. The issue was promptly diagnosed while we waited. While the repair was being made to fix the problem, we elected to take care of other routine maintenance. We were provided a new QX60 loaner while the repairs were made overnight. Everyone, especially our service advisor, what very helpful and courteous. Our car was washed and vacuumed. My only disappointment was they did not wash our factory floor mats to remove the dirt. Overall, a great experience. More

AWD sensor Replacement Technician helped me with replacing a AWD rear sensor. Process took 2 days and I was given a loaner for the time my car would be worked on. Service wa Technician helped me with replacing a AWD rear sensor. Process took 2 days and I was given a loaner for the time my car would be worked on. Service was free as I was still within warranty More

Omar is the best!!! Omar has been my service advisor for 9 years. He always does a fantastic job of scheduling my service, providing a loaner car, giving me upfront prici Omar has been my service advisor for 9 years. He always does a fantastic job of scheduling my service, providing a loaner car, giving me upfront pricing and making sure the service is completed on time. It is a pleasure to know that I will enjoy my service experience as much as I enjoy driving my Infiniti. Thanks Omar and Southwest Infiniti! More

Tire repair I brought my vehicle in to have a tire replaced since we purchased the tire protection plan with you but the tire I needed was out of stock.. The ser I brought my vehicle in to have a tire replaced since we purchased the tire protection plan with you but the tire I needed was out of stock.. The service technician that assisted me was super helpful in getting my policy information sent over to another dealership that had the tire I needed in stock so I could get my repair taken care of. More

Super attentive I’ve been going to this service center for about a year now, and the service has been consistently great. They seem to have cohesive teamwork, and ver I’ve been going to this service center for about a year now, and the service has been consistently great. They seem to have cohesive teamwork, and very time I’m there, there’s at least 2 people (often including the manager) making sure that I have been helped. More

The best. The best of the best. top of the line customer service, the cleanest is crazy clean. look better than a museum. the drink are awesome good. The best of the best. top of the line customer service, the cleanest is crazy clean. look better than a museum. the drink are awesome good. More

Fantastic Customer Service From the very first phone call to Omar asking about a few things that I wanted done and needed to get done to my car I had nothing but 5 star customer From the very first phone call to Omar asking about a few things that I wanted done and needed to get done to my car I had nothing but 5 star customer service. Omar immediately got me a loaner car set up and an appointment made for the next morning. Being able to text your service rep is a fantastic tool to keep the customer informed of all things going on while the car is being serviced. All the work was done in a very timely manner and with great professionalism and care for the client. Omar is the best!!! and Southwest Infiniti certainly takes good care of their clients guaranteeing a repeat when time to order my new car. More