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Southwest INFINITI
Houston, TX
236 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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236 Reviews of Southwest INFINITI
January 23, 2021
Solomon was a breath of fresh air! When I first walked in, I was paired with another salesman who did not have the best attitude. I walked out because I was not happy and Solomon stopped me and asked how in, I was paired with another salesman who did not have the best attitude. I walked out because I was not happy and Solomon stopped me and asked how Was my experience. That right there changed my entire mood and I was more than happy to work with him on purchasing the car that I wanted. He was super knowledgeable and friendly in every aspect of the car buying process. He did everything he could to get me where I wanted as far as pricing. He even bought me chipotle for lunch! Every car sales person should take notes from Solomon’s book! More
by Kierrabonner
Employees Worked With
Solomon Luviano
January 20, 2021
Fantastic place to buy a vehicle, No pressure, very polite, I will definitely recommend to my friends. Thanks again for the great service and deal on a fantastic vehicle. I drove over four hours to pur polite, I will definitely recommend to my friends. Thanks again for the great service and deal on a fantastic vehicle. I drove over four hours to purchase a vehicle here and I’m glad I did More
by danocc
Employees Worked With
Stephen Swad
January 12, 2021
It was a very pleasurable experience. I would highly recommend Joshua Balderaz for his professionalism. My experience was very enjoyable. I love my new car! recommend Joshua Balderaz for his professionalism. My experience was very enjoyable. I love my new car! More
by Dloruss
Employees Worked With
Joshua Balderaz
January 11, 2021
The staff at South West Infinity was fantastic. I have been a loyal customer for 15 years, and I will continue to be due to the incredible sales staff and service! been a loyal customer for 15 years, and I will continue to be due to the incredible sales staff and service! More
by Michellefoteh
Employees Worked With
Tony Chan, Jonathan Gutierrez
December 29, 2020
If you need your car serviced at SW Infinite, please contact Omar as your service specialist. He will always have your best interest!!! Must try contact Omar as your service specialist. He will always have your best interest!!! Must try More
by rdsteptoe55
Employees Worked With
Omar in service , Fred Gallucci, Jamie Zimmerman
December 17, 2020
REFUSAL TO COOPERATE ON CANCELLATION REQUEST FOR WARRANTY. Started process in July, Dealership-under new ownership would NOT HELP AT ALL. Infin Consumer Affairs solved. WARRANTY. Started process in July, Dealership-under new ownership would NOT HELP AT ALL. Infin Consumer Affairs solved. More
by Hvy10drvr
Employees Worked With
Loyalty MGR-Burkinsky, Finance MGR-JONATHAN GUTIERREZ
December 15, 2020
Can you say shady? Long story short I purchased a vehicle thru an online auction. Dealer sent a counter offer we accepted the offer. Got the buyer receipt and information to pick up the truck (so the truck h thru an online auction. Dealer sent a counter offer we accepted the offer. Got the buyer receipt and information to pick up the truck (so the truck has legally been sold). The driver went to pick up the vehicle and was cursed at and told the vehicle didn't have to be sold. Scott the Gm then came out and stated the truck has been stolen. This happened either Wednesday or Thursday of last week and nobody from the dealership has got back to me. I have asked for police report or incident # and they will not provide this information. Who sells a truck and then leaves it unlocked? Lithia Corporate is the next step up from here. More
by prestonrooker
Employees Worked With
Scott Hanley
December 03, 2020
We had purchased (leased) several cars from Southwest Infiniti before until the last year or so, when we started having very poor service. In December 2019, we leased an Infinity from a different dealers Infiniti before until the last year or so, when we started having very poor service. In December 2019, we leased an Infinity from a different dealership in Houston. Tony Chan bent over backward to convince us to lease this last car from Southwest Infiniti. More
by jmarcoux
Employees Worked With
Tony Chan is the only person I worked with.
November 16, 2020
My husband and I went in recently on November 6th to purchase a vehicle they had advertised online. I was previously working with a sales man name Gift Wilcox who was wonderful but had to leave due to a purchase a vehicle they had advertised online. I was previously working with a sales man name Gift Wilcox who was wonderful but had to leave due to a home emergency. He left me in the hands of a Levi. That’s when the whole experience went to xxxx. Levi was extremely RUDE when I started questioning their fees. They wanted to charge a $2500 Infiniti Select package to the deal in which I declined. Well it’s NOT optional. Every time I asked questions he would try to shut me up and not let us speak. He wanted me to sign some paper saying I would agree to buy vehicle if he got some numbers tweaked. Then he spoke to me in a very degrading manner. Telling me,”if you just use your mind for a minute”, when trying to go over numbers. Really?! You’re speaking to a woman who owns 2 respectable companies (which I shouldn’t have to mention to get an honest deal.) So what do I do? Pulled out a calculator and add it up in front of him to show him numbers didn’t match. I then told him I didn’t want to waste each others time, if they wouldn’t do deal for price listed online plus tax title and license then just tell me because I was not going to pay for the Infiniti Package. Then he brought in his manager Solomon. He began telling me about this package in which I told him I’m not interested. He said taking it off is not an option. I explained to him that the way they advertise is very misleading in which his response was, “Last time I checked it was a free country!”.....WOW, just WOW. At that point I walked out. I have no idea why I was treated this way, perhaps because I wasn’t in my business attire upon walking in? Would I have been treated differently if I wasn’t in my casual jeans and a T-shirt? I’ve always taught my children as well as my employees that you treat EVERYONE with the SAME respect whether your speaking to a janitor or CEO. This was not the case at this company. I will say the manager did call and apologized but the damage was already done. Should you ignore this review and still go to this dealership be sure to ask for Gift Wilcox, he seemed to be the only honest sales person there. I really regret not being able to close the deal with him. I suppose everything happens for a reason. Walked in here wanting to purchase a used 2019 Ford Explore and ended up going to Audi and buying a new Audi A6 Quattro Premium Plus and I’m in love with it. Stay clear of Levi and Solomon. More
by Monicaharris7326
Employees Worked With
Levi and Solomon , Fred Gallucci, Jamie Zimmerman
November 14, 2020
Nice job by Daniel clarke at service department .satisfy coustemer at top level .no complaints .I get 3 cars from southwest Infiniti in lees than 3 months .sales person jamal has done his job .satisfy coustemer at top level .no complaints .I get 3 cars from southwest Infiniti in lees than 3 months .sales person jamal has done his job perfect satisfy me and ge sold me e cars . More
by moizakbaralimanesia
Employees Worked With
Daniel clarke, Fred Gallucci, Jamie Zimmerman
