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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
630 Reviews
Call Service Center (682) 305-7203

630 Reviews of Southwest Kia: Dallas - Service Center

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March 06, 2024

Great customer service and car care . The timeframe was good and prices comparable to other companies More

by ftrotter1863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
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Mar 06, 2024 -

Southwest Kia - Dallas responded

We're glad to know you had a positive experience with our customer service and car care at Southwest Kia. We strive for timely service and competitive pricing, so it's great to see we hit the mark! We look forward to seeing you back here next time.

March 05, 2024

Service guy Charles Pendleton the best and very professional and polite and knowledgeable. His the best. More

by annjason207
Recommend Dealer
Yes
Employees Worked With
Charles Pendleton
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Mar 05, 2024 -

Southwest Kia - Dallas responded

We're so glad to know that Charles provided you with top-notch service at Southwest Kia! We appreciate your feedback and look forward to assisting you again in the future.

March 05, 2024

Great customer service. Very polite and up to date on your vehicle. Highly recommended for everyone More

by ceddy
Recommend Dealer
Yes
Employees Worked With
Salvador Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Gomez, Danielle Lewis, Gabriel Garamillo, Daniel Stimson
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Mar 05, 2024 -

Southwest Kia - Dallas responded

Thank you for your 5-star review! We're very happy to hear that you appreciated our great customer service, polite staff, and up-to-date vehicle knowledge. Your recommendation means a lot to us, and we look forward to serving you again in the future.

March 05, 2024

The service center at the dealership was very attentive and professional. They gave me The 5 star treatment. I was completely in awe. More

by Keisha.pryor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a very sweet young lady
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Mar 05, 2024 -

Southwest Kia - Dallas responded

Keisha, we are so grateful for this wonderful review! We are glad to hear that you received 5-star treatment! Feel free to give us a call if there is anything we can do to assist in the future. Drive safe!

March 01, 2024

Great service - no waiting - definitely recommend . Love our Kia - great ride! Very knowledgeable and attentive More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause, Daniel Stimson, Josh Lozier
Report | Print
Mar 01, 2024 -

Southwest Kia - Dallas responded

Robert, we're delighted to know you had a great experience at Southwest Kia and are enjoying your new ride. Thank you for recommending us, and we look forward to seeing you here next time!

February 28, 2024

Thank you Ause for being a very courteous and attentive communicating service rep. Kudos on your journey at KIA More

by reshalledean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amer Husseini
Other Employees : Ause Al-Barghuthi
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Feb 29, 2024 -

Southwest Kia - Dallas responded

We're glad to know that Ause provided excellent service during your visit at Southwest Kia. We appreciate the positive feedback and will pass along your kind words! Safe travels ahead!

February 28, 2024

There is a huge lack of follow up calls when requesting for more information on my vehicle. Very displeased with customer service More

by audreygoldenpoole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle
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Feb 28, 2024 -

Southwest Kia - Dallas responded

Audrey, we aim for prompt and thorough communication, so it's concerning that you've experienced otherwise. I'd like the opportunity to address this issue directly - please reach out when convenient for you. Thank you, { Amer Husseini - General Manager - amerhusseini@lithia.com

February 25, 2024

Very informative and service advisor Ause was very kind and personable. I would recommend him. More

by befitforlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause AL-Barghuthi
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Feb 26, 2024 -

Southwest Kia - Dallas responded

We appreciate the kind words. Ause will be glad to hear they made your experience right. Thanks for the recommendation and we hope to see you again down the road!

February 25, 2024

Jeff did great assisting my husband and I. I didn’t have an appointment , but they were still able to assist me same day. More

by shay.sublime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Thorpe
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Feb 26, 2024 -

Southwest Kia - Dallas responded

We're glad to know that Jeff was able to assist you promptly and efficiently, even without an appointment. Thanks for choosing Southwest Kia!

February 25, 2024

Service Department is always customer driven and friendly. They do a great job. Very pleased. More

by imabuzy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Amelia and Edwin
Report | Print
Feb 26, 2024 -

Southwest Kia - Dallas responded

This is wonderful to hear. Thank you for your loyalty! Let us know if there is anything we can do in the future to earn a 5 star review. Drive safe and we hope to see you again soon.

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