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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
593 Reviews

593 Reviews of Southwest Kia: Dallas - Service Center

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October 03, 2024

The service rep was very professional and courteous. He explained every detail to my understanding. Jeff went above and beyond after today I will return for my automotive needs. In the past the service More

by Audgee203@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Oct 03, 2024 -

Southwest Kia - Dallas responded

Thank you for sharing your experience with us at Southwest Kia! We're delighted to hear that Jeff and Ms. Jackie provided such professional and attentive service. We look forward to assisting you with all your future automotive needs!

September 17, 2024

I always love coming to this dealership! Ouse & Jeff are my to-go-to’s when it comes to booking with an advisor! They make sure that you are comfortable & both of them are very kind & respec More

by alexsisloza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ouse & Jeff from Service :)
Sep 17, 2024 -

Southwest Kia - Dallas responded

Thank you for the kind words! We're delighted to hear that Ouse and Jeff have made your experiences at Southwest Kia enjoyable. We appreciate your continued support!

September 16, 2024

When I was there two weeks ago to get my oil change, Jeff was my service advisor. This past Saturday when my car broke down because of the battery Jeff was my service advisor again. You should give that man More

by c.gueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff. 5 stars
Sep 17, 2024 -

Southwest Kia - Dallas responded

We're delighted to hear that Jeff provided excellent service during both of your visits at Southwest Kia! Your feedback is greatly appreciated, and we'll be sure to share it with the team. Thank you for choosing us!

September 07, 2024

This place was great very clean great service friendly staff very good service time in and out. More

by Lawrencecfaith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 09, 2024 -

Southwest Kia - Dallas responded

Lawrence, thank you for your feedback! We're glad to hear you had a great experience with our friendly staff and quick service. We appreciate your business and look forward to serving you again at Southwest Kia!

August 28, 2024

Southwest Kia has always done well by me. My latest service advisor Jeff was very attentive and helpful. I wish their shuttle service was quicker and covered more distance, but overall I have More

by Sportster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff - Service Advisor
Aug 28, 2024 -

Southwest Kia - Dallas responded

Thank you for your feedback! We're glad to hear Jeff was attentive and helpful during your visit at Southwest Kia. We appreciate the suggestion about our shuttle service and will take it into consideration. Looking forward to serving you again!

August 23, 2024

Responsive and informative staff. Always greeted immediately upon arrival. Gracious send-offs. My preferred service provider. More

by ACAMPDALLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Aug 23, 2024 -

Southwest Kia - Dallas responded

Thank you for the kind words! We're delighted to hear that our team at Southwest Kia provided responsive and informative service. We appreciate your loyalty and look forward to serving you again soon!

August 21, 2024

Service Center Review: Southwest Kia Mesquite's service dept was booked so they scheduled an appointment for August 19, 2024 at Southwest Kia Dallas. Our 2024 Kia Seltos SUV (12,000 miles, less than a yea More

by sharon.moore
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Gomez
Aug 23, 2024 -

Southwest Kia - Dallas responded

Sharon, Thank you for sharing your experience and bringing this to my attention. I regret to hear about the issues you’ve encountered with your 2024 Kia Seltos and the inconvenience this has caused you. We understand how crucial it is to have a reliable vehicle, especially when it impacts your daily routine and transportation needs. Your feedback regarding the suspension performance and the challenges you’ve faced with our service department is important to us. Please know that we are committed to addressing the situation. We’d like to ensure that your concerns are thoroughly investigated and resolved. To facilitate this, please contact me directly at larryjohnson@lithia.com so we can discuss the specifics of your case and work towards a satisfactory solution. We appreciate your patience and the opportunity to address these issues. I hope to restore your confidence in our service and the Kia Seltos. Best regards, Larry Johnson Fixed Operations Manager larryjohnson@lithia.com

August 20, 2024

Working with Jeff was a pleasure and he made sure my work was complete so I made it my appointment before time More

by Prettyladykelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Thorpe
Aug 20, 2024 -

Southwest Kia - Dallas responded

We're delighted to hear that Jeff provided such excellent service and ensured everything was completed promptly at Southwest Kia. Thank you for sharing your experience!

Aug 23, 2024 -

Prettyladykelley responded

You are very welcome! Please make sure Jeff receives my response as well!

Aug 26, 2024 -

Southwest Kia - Dallas responded

Thank you for your kind words! I will ensure that Jeff receives your appreciation for his excellent service. If you have any further needs or questions, feel free to reach out. Thanks again for taking the time to share your positive experience!

August 12, 2024

Great service! Super friendly and sweet! Super fast service as well. Will continue my business with Kia in the future for sure! More

by Marc Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amer Husseini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Constantine Boury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suavevion Persely
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Obeidat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yafet Degefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Southwest Kia - Dallas responded

Marc, we're delighted to hear you had a great experience with our team at Southwest Kia! Thanks for your kind words and continued business. See you next time!

August 11, 2024

Everyone was professional and courteous. All work was done in a timely and professional manner More

by roband
Recommend Dealer
Yes
Employees Worked With
Servicee
Aug 12, 2024 -

Southwest Kia - Dallas responded

Thank you for the great review! We’re pleased to hear that the team at Southwest Kia provided professional and courteous service, and that the work was completed in a timely manner. We appreciate your feedback and look forward to assisting you again!

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