"Enjoyed business. "
A+ for Amine Zahraui and Salvador Mercado. Both have don a very professional job with selling me Telluride, and helping with getting it to my home. And very important, they are very friendly and very helpful!
"It had been over 20 years since I purchased a car. Kia..."
It had been over 20 years since I purchased a car. Kia made it a very easy process. I had a wonderful experience with this dealership. I would definitely refer my friends and family and I will use them again.
"These are some of the issues I had..."
These are some of the issues I had:
Negotiation wait time was quite long.
Not actually practicing "service after the sale" and making it out to just be a formality. I was sent emails and messages by the general manager, sales manager, salesman and other representative on anything that can be helped with, I responded to all of them but only the other rep responded and actually tried to assist. This leaves a very unfavorable impression.
Use touchless car wash when cleaning the car before hand-off delivery to customer. The vehicle was previously scratched up.