Southwest Kia: Dallas - Service Center

Couldn’t be happier! Jeff is great! Thank you for everything. I’ll definitely go back for other needs. Jeff is great! Thank you for everything. I’ll definitely go back for other needs. More

My car was completed within the estimate window and the Sevice department team member kept me informed during the service work. Very happy with the customer service. Sevice department team member kept me informed during the service work. Very happy with the customer service. More

This was my daughter’s car that I brought in for service. The next time she needs service, I’ll definitely tell her to ask for Michelle as her service consultant. The next time she needs service, I’ll definitely tell her to ask for Michelle as her service consultant. More

Very professional in updating me on my car. Great customer service. She updated me several times while I was waiting. Great customer service. She updated me several times while I was waiting. More

Jeff was very informative to every question I had in regards to my vehicle superior customer service we need more people like him regards to my vehicle superior customer service we need more people like him More

Scheduling was easy and convenient. Service was performed promptly and was ready before promised! And they washed and vacuumed my vehicle before they returned it to me. Great service ex Service was performed promptly and was ready before promised! And they washed and vacuumed my vehicle before they returned it to me. Great service experience! More

The serive was great, friendly with Amelia, and several of the service personnel in the service area. of the service personnel in the service area. More

Jake was great from start to finish. He made me and my car taken care of. He made me and my car taken care of. More

Since no cd player in our new Kia and NO XM channel we were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered f were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered free for 3 months after purchase with no way to even get it on this vehicle. He not only told us he would get the adapter but has continued to say he would and that he had ordered it and the that it was on back order and then that it must be lost in mail and re-ordered it, etc. YOU get the drift. I saved each email to PROVE his is liar and that although we have bought FIVE kias in the past and referred countless friends, co workers and relatives to this dealership including a huge amount of our retirees groups (3) we will now never recommend this dealer and in fact will tell EVERYONE including doctors, neighbors and groups we belong to (one is a huge group because I retired from full time work with The Dallas Police Department so that is a LOT of people at those meetings how shabbily we were treated and out right lied to in person, on the phone and thru numerous emails. HE avoids us like we have the plaque now because I still ask him every time we are there for a recall or maintenance about it and we still get the same song and dance. THEN we started getting callas asking us if we wanted to buy another KIA there after our last trip for Maintenance. R U KIDDING???? We will get one answer to a complaint and then we call back but never get a call back _THE only thing that will satisfy this family is OUR ADAPTER we were promised or a check for us to buy one ourselves plus installation since we were Promised by the snake oil salesman KARKY -Shelley and Morris Oliver. P.S. Lost a very nice pair of pink sunglasses (Jessica Simpson's brand) last time we were there and no apology just "Nope can't find them" More

Everyone is always kind. Whatever we need it is always taken care of in a timely manner! Whatever we need it is always taken care of in a timely manner! More