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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
640 Reviews
Call Service Center (682) 305-7203

640 Reviews of Southwest Kia: Dallas - Service Center

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January 07, 2022

Turn around for car was double the initial quote, communication was poor, gaining information was nearly impossible More

by lops-newest-0i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
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Jan 12, 2022 -

Southwest Kia - Dallas responded

Hello, our team at Southwest Kia strives to deliver top-level service to all our clients. Please contact me at your earliest convenience, larryjohnson@lithia.com I would like to personally discuss your concerns about your recent experience with our team and what I can do to address this and rectify it for you. Thank you, and I am looking forward to hearing from you soon. Larry Johnson Fixed Operations Manager

January 06, 2022

Veru helpful and knowlagable on everythings woulid use their service again would buy a car from them if i needed to the service is high standard More

by Ellapickett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 12, 2022 -

Southwest Kia - Dallas responded

Hello Ella, thanks for choosing Southwest Kia for your automotive needs. Feel free to reach out to us if we can assist you in the future.

January 06, 2022

The service advisor was very professional, he had great customer service and the service was quick. More

by lisafreeman35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson
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Jan 12, 2022 -

Southwest Kia - Dallas responded

Thanks for the positive feedback, Lisa! We look forward to seeing you again soon.

January 05, 2022

I love them so much. The sale went by smoothly and they made sure I got the car I wanted . The people are so welcoming and will make sure everything is okay . More

by AYLANNAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
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Jan 12, 2022 -

Southwest Kia - Dallas responded

Thank you for the lovely review! Josh and Daniel are assets to our crew at Southwest Kia and they were delighted to hear your review. We look forward to seeing you again soon!

January 01, 2022

Was attended to promptly and the service man was friendly and very detailed about the procedure I received my car back in the time frame I was given More

by Darcy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Jan 04, 2022 -

Southwest Kia - Dallas responded

Hi Darcy, thanks for taking the time to let us know about your five-star experience at Southwest Kia. We are grateful for your recommendation. Feel free to reach out if we can be of assistance in the future. Safe travels!

December 31, 2021

Did everything they could to help me with my daughters vehicle. Took the time to explain everything to me in detail and then explained step by step what was wrong and how they were going to fix it. They p More

by hbaker1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Johnson and Alex
Report | Print
Jan 04, 2022 -

Southwest Kia - Dallas responded

We're happy to hear we were able to provide you some peace of mind and put you at ease with servicing your daughter's vehicle. We aim to provide an extraordinary service to every client at Southwest Kia, and we're thrilled to hear that we met the mark. Larry and Alex are both incredible assets to our team, and we look forward to seeing you again soon!

December 31, 2021

Thanks for servicing my Kia Soul! We appreciate you timely service. Happy New Year to you all! More

by malindamckee.mm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
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Jan 04, 2022 -

Southwest Kia - Dallas responded

Thank you for the kind words, Malinda! The team at Southwest Kia wishes you a safe and Happy New Year! See you again soon!

December 31, 2021

Wait was ridiculously long. 3+ hours for an oil change is unacceptable. Understand shortages on personnel but with an appointment scheduled, that long of a period is unacceptable More

by G45215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Lozier
Report | Print
Jan 04, 2022 -

Southwest Kia - Dallas responded

Hello, The team at Southwest Kia is saddened to hear of your recent visit. Please contact me at your earliest convenience so I can learn more and resolve this situation with the five-star service you’ve become accustomed to at Southwest Kia. Looking forward to speaking with you soon, Larry Johnson, Service Manager, larryjohnson@lithia.com 469-772-7282

December 30, 2021

i love my dealership when i'm there i feel as if i’m the only person who matters everyone is so nice thanks to Mr Smith i’m all smiles More

by shebaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Smith, Daniel Stimson
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Dec 30, 2021 -

Southwest Kia - Dallas responded

Thanks for the great review! We appreciate your kind words.

December 30, 2021

The service advisor was awesome he is the reason I will come back and buy kia More

by jcstone19801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Report | Print
Dec 30, 2021 -

Southwest Kia - Dallas responded

Thank you for the five stars! Josh, Daniel & the rest of the team at Southwest Kia appreciate your patronage and we look forward to seeing you again soon.

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