Southwest Kia: Dallas - Service Center

This dealership does good work and has kind friendly people working for them that all work hard to get the customer In and out. people working for them that all work hard to get the customer In and out. More

Great customer service felt right at home all questions answered. My service advisor was amazing answered. My service advisor was amazing More

No food service at the dealer ship it took 3 months to fix car I feel like thay didn't care fix car I feel like thay didn't care More

Service advisor Jorge (according to the paperwork - I missed getting his name directly) was excellent in his communicating status, updates, and politeness. Waiting area and dealership was clean and nicel missed getting his name directly) was excellent in his communicating status, updates, and politeness. Waiting area and dealership was clean and nicely presentable. Took a little longer than expected for the car to be ready being washed and vacuumed. More

First, this was the only Southwest Kia dealership that was answering their phones so we decided to use them. Second, real lack of communication with the service person who was trying to take care of us. was answering their phones so we decided to use them. Second, real lack of communication with the service person who was trying to take care of us. Our right front tire kept rubbing up on something so we had them take a look. She stated that the car was ready so we made the 45 minute drive there. To only find out the covering had been removed but not replaced. When I asked her co-worker what are the consequences of not replacing that “cover”, he replied that water could get in there & cause electrical issues. Why didn’t our service advisor tell us that before we made the 45 minute drive?!?! Third, they couldn’t complete the repair that day and we were okay with that. We wanted it done correctly not quickly. They stated that it would be done the next day but I didn’t hear from them until the Saturday after Thanksgiving. Only after I called them first. I’ve lost trust in this company so I can’t see myself doing business with them in the near or distant future. More

I really appreciate Ms Rachel her Engagement with customers are very excellent and very impressive thank you customers are very excellent and very impressive thank you More

I enjoyed my car service experience. Everyone was nice and accommodating while my car got taken care of. I will definitely be back to this dealership in the near future! I recommend that everyone do the s and accommodating while my car got taken care of. I will definitely be back to this dealership in the near future! I recommend that everyone do the same! More

I was Greeted with a smile. Signing in did not take long. Very good job. long. Very good job. More

Not good at all my service advisor was not clear at what he told me he told me More

Service was great. Everything went really well. Waiting area was nice and clean. They inform me of what they were doing and the cost. area was nice and clean. They inform me of what they were doing and the cost. More