Southwest Kia: Dallas - Service Center

Southwest service was excellent and fast . In and out in short time.keep up the good work. Thanks Southwest Kia short time.keep up the good work. Thanks Southwest Kia More

I have been going to Southwest KIA now for over a year this is my 2nd Rio from them. They are always courtesy an professional, the service department representatives kept me informed on my car at all time this is my 2nd Rio from them. They are always courtesy an professional, the service department representatives kept me informed on my car at all times an on any updates. More

I showed up at my appointment time, which was made a week and a half prior (when I was there for my oil change). I had to explain why I was there again and it took about 10 minutes to bring up my information and a half prior (when I was there for my oil change). I had to explain why I was there again and it took about 10 minutes to bring up my information. She confirmed that my part was in and it would be about an hour. After being there for an hour, she comes out to tell me that the wrong part was ordered and they would have to drive to Irving for the correct part (leaves me to wonder if the part I needed was in Irving all along and this could have been taken care of without a second visit). After being there for 3 1/2 hours, my car is finally done. She takes me back to the service center to finish up the paperwork where she tells me the total due. This came as a surprise to me as my vehicle is less than a year old, the trim coming off was obviously a defect, and I bought all the warranties and the service plan offered. I relay this information and she questions if I was told what the estimate of my balance would be the last time I was in. I stated again, no, the vehicle is new and I have all the warranties. She follows the manager (older gentleman with an office) outside and comes back with the answer of (paraphrased) "we can't confirm warranties over the weekend. Pay the balance and if it is covered then Kia will reimburse you." After not being prepared for someone coming in for an appointment, having the wrong part (and probably shouldn't have even needed to make a separate trip since the part was local), a 3 1/2 hour wait on a 1hr appointment with one update at the one hour mark, then a nonchalant attitude towards basic customer service, needless to say I was less than happy. At this point another gentleman (possible an assistant manager or trainer? works the first desk in front of the manager's office) walks by and notices the displeasure on my face. He was somewhat familiar with the situation as he assisted the lady that took care of my oil change and scheduled me to come back in (he was also training a new employee when I arrived for this appointment). She told him I was upset about the charges since I hadn't been given an estimate (oh, but I was upset about so much more). He quickly responded with "he doesn't owe anything, it's warranty work." Then he heads off to take care of other patrons as she prints out the correct paperwork. I sign the paperwork given to me, the first one was given by mistake as it was my copy and didn't need to be signed, and she gives me the keys back. She apologizes for the confusion and tells me to have a nice day. Glad to finally be done with the circus, I walk outside to find my car parked in the middle of a line of cars. After having to do a 3 point turn to leave, a good portion of my Saturday wasted, I am finally able to leave, albeit with a horrible taste in my mouth for this establishment. The experience in general (if I am emailed a survey to complete), deserves nothing more than a 1. More

Great service and the kindest people helped me out. They answered all my questions and were very helpful! answered all my questions and were very helpful! More

They overcharged me and they want me to drive 30 minutes back to them for the refund. Horrible customer service! Will be disputing and never using them again. back to them for the refund. Horrible customer service! Will be disputing and never using them again. More

The dealership salesman finance manager somebody is responsible for me leaving the property without having insurance on my car new car not acceptable will never buy a car again from this dealership or responsible for me leaving the property without having insurance on my car new car not acceptable will never buy a car again from this dealership or any other Kia dealership More

Helpful, Caring,Very concern about the customer Helpful, Caring, Very concern about the customer responded very quickly to customers need I was pleased Helpful, Caring, Very concern about the customer responded very quickly to customers need I was pleased More

Great customer service today. In and out without wasting my entire morning. Definitely better than any prior visits. Highly recommend my entire morning. Definitely better than any prior visits. Highly recommend More

Very great customer service in vehicle service center. Very pleased and they were very helpful Very pleased and they were very helpful More

The man who waited on us was very nice. He checked on everything to let us know what we need to do with it. everything to let us know what we need to do with it. More