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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
633 Reviews
Call Service Center (682) 305-7203

633 Reviews of Southwest Kia: Dallas - Service Center

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November 02, 2021

Very great customer service in vehicle service center. Very pleased and they were very helpful More

by HS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lozier
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Nov 08, 2021 -

Southwest Kia - Dallas responded

Thank you for the positive feedback! We hope to see you again soon at Southwest Kia.

November 02, 2021

The service was excellent the staff was very careing the employee in parts department was very helpful to me Took the time to answer all my concerns More

by Annie H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
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Nov 08, 2021 -

Southwest Kia - Dallas responded

Hello Annie, thanks so much for the kind words. Our team at Southwest Kia was thrilled to hear them. We look forward to serving you again soon.

November 02, 2021

This is one of the Worst dealership I have ever seen car was taken in far a recall and they did not fix it instead they chose to find other things wrong with my car that they wanted to charge me far. Also t More

by Jammbaker62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salvador Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Silva, Darius Hart, Denver England, Gabriel Garamillo, Noah Blumenthal, Stan Bowie, Daniel Stimson, Josh Lozier
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Nov 15, 2021 -

Southwest Kia - Dallas responded

Hello, The entire team and myself take great pride in providing every customer with a five-star experience at each visit. I’d like to discuss your recent visit and where you felt like we missed the mark, so please contact me at your earliest convenience. I look forward to speaking with you soon, thank you. Amer Husseini General Manager amerhusseini@lithia.com 469-772-7301

November 01, 2021

The man who waited on us was very nice. He checked on everything to let us know what we need to do with it. More

by CCLAYBURN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devyn Skaggs, Daniel Stimson, Josh Lozier
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Nov 08, 2021 -

Southwest Kia - Dallas responded

Hello, the team at Southwest Kia is thrilled with your positive feedback. We hope to see you soon again!

November 01, 2021

Great customer service, caring, they make you feel like family. Awesome, friendly, reliable, dependable f More

by PCERDA9683
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Malagon
Report | Print
Nov 08, 2021 -

Southwest Kia - Dallas responded

Hello, Thanks for the kind words. The team at Southwest Kia is grateful that you chose us for your automotive needs, and we look forward to seeing you again soon.

November 01, 2021

The service department is amazing. Larry, Veronica, and Kevin always make sure I am completely satisfied. More

by TCUMMINGS7252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry, Veronica, and Kevin
Report | Print
Nov 08, 2021 -

Southwest Kia - Dallas responded

Thanks for the kind words, our team at Southwest Kia was thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

November 01, 2021

The customer service representative Tammy was a bit rude. George did an amazing job with getting me my car back in time, and fixed properly. More

by JESSICAOLIVER1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lozier
Report | Print
Nov 08, 2021 -

Southwest Kia - Dallas responded

Hi Jessica, Thanks for the kind words. Our team at Southwest Kia strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 31, 2021

Thank you all for great job!! Keep being cautious and staying safe. Thank you from us all More

by christina flores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Malagon
Report | Print
Nov 01, 2021 -

Southwest Kia - Dallas responded

Hello, thanks for the kind words. Our team at Southwest Kia is thrilled to hear them. We appreciate you choosing us for your automotive needs and look forward to seeing you again soon.

October 29, 2021

Everyone was friendly and helpful! I enjoyed the visit while getting my Kia serviced! I will definitely return when trading for a new car! Thank you! More

by Norma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarwesh Karki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Malagon
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Oct 30, 2021 -

Southwest Kia - Dallas responded

Hello Norma, thank you for the kind words. Our team at Southwest Kia was thrilled to hear them. We hope to see you again soon.

October 27, 2021

Very poor communication from Service Tech, advised it would take 2hrs for an oil change , it took 6hrs. More

by RADAMS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Lozier
Report | Print
Oct 29, 2021 -

Southwest Kia - Dallas responded

Hello, our service department strives to provide five-star service for every customer, every time. It sounds like we missed the mark on your last visit. I'd like to learn more about your visit in detail so that I can ensure you and our other customers do not wait that long again. Thank you for bringing this to our attention. Larry Johnson Fixed Operations Director Southwest Kia larryjohnson@lithia.com

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