Southwest Kia: Dallas - Service Center

The absolute worst service department I have ever dealt with. I wouldn’t recommend buying a Kia and definitely wouldn’t bring it here for any type of service. I’ve brought my car here five times on 3 month with. I wouldn’t recommend buying a Kia and definitely wouldn’t bring it here for any type of service. I’ve brought my car here five times on 3 months for the same issue, a recall. Each time I was told that a test needed fo ran and to drive the car an additional 1000 miles to perform it. On the fifth visit I was instructed that the issue was no longer the engine recall. But I know needed a 2300.00 Cadillac converter. Followed up with a outside mechanic whom confirmed that he worked for Kia and they are a scam. They try to make the customer continue to drive car until it is past the warranty and they don’t have to fix the recalls and issues. AVOID AVOID AVOID. Larry Johnson is a smiling face that didn’t want to really assist me after my father called them out on there unsavory business. If I could give them a negative 20 I would. Save yourself a headache. More

They are great great area they treat you right there clean clean More

Very kind! I really like going here, they’re always very helpful. I don’t think I’ve ever had any issues with anything here helpful. I don’t think I’ve ever had any issues with anything here More

Their service department is great, they always greet me when I drive in for service and always keep me updated on the status of my vehicle. when I drive in for service and always keep me updated on the status of my vehicle. More

Customer service was awesome! I did not receive a call when my car was ready to be picked up. when my car was ready to be picked up. More

Receptive and responsive to my car's needed repairs and to my personal needs throughout the repair process (comfortable waiting area, chargers for electronics, snacks and water) and shuttle to and from hom to my personal needs throughout the repair process (comfortable waiting area, chargers for electronics, snacks and water) and shuttle to and from home. More

Jorge was very helpful, attentive and professional during my visit. my visit. More

The service was amazing, My adviser was amazing as well! More

They charged me and I have maintenance plan. They did not properly put under carriage after oil change. They did a poor job. Customer service was not friendly. properly put under carriage after oil change. They did a poor job. Customer service was not friendly. More

George M. was so polite to me. He made me feel welcomed. The courtesy driver that took me home was very pleasant to ride with ,I enjoyed him so much. Overall the service was 100 percent great!! The courtesy driver that took me home was very pleasant to ride with ,I enjoyed him so much. Overall the service was 100 percent great!! More