Southwest Kia: Dallas - Service Center

The above ratings given are based solely upon recent visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand new) in 2005, I noticed the Service Consultants were different on each oil change. I began to notice how tired they all appeared to where they could not keep up with whether or not I have had certain services completed on my vehicle, therefore would print up a service list of items that have already been completed. Then when it was brought to their attention, they still didn't seem to understand. Clearly, they all seemed overworked, to be honest. I keep all my receipts for service, and I always used SW Kia's service center since 2005. Our vehicle has had a series of issues since day one, and I'm certain, if you read the history of the run around I experienced after purchasing this vehicle, you would readily understand why I will not, in the future purchase another Kia, however there's finally a light shining at SW Kia and it's coming from your Service Consultant, Mr. Darden. Mr. Darden displays consistent professionalism on each visit. In light of the fact this dealership has a "High Turnover" of Service Consultants, I'm pleased to see Mr. Darden is still maintaining a standard of excellence inspite of poor management. I hope this facility continues to improve. Afterall, shouldn't the dealership live up to the standard Mr. Bill Dickerson portrays Kia dealerships to be thru his television commercials? More

MR. DARDEN GREETED ME VERY QUICKLY. HE LISTENED TO WHAT I NEEDED AND AFTER HAVING THE CAR CHECKED CAME BACK WITH SOME OTHER SERVICE I NEEDED ALONG WITH THE PRICE OF THE SERVICE. HE WAS VERY PROFESSIONAL. NEEDED AND AFTER HAVING THE CAR CHECKED CAME BACK WITH SOME OTHER SERVICE I NEEDED ALONG WITH THE PRICE OF THE SERVICE. HE WAS VERY PROFESSIONAL. I HAVE ALWAYS USED THIS SEVICE CENTER BECAUSE I BOUGHT MY SORENTO FROM SOUTHWEST AND HAVE BEEN VERY HAPPY WITH TE SERVICE. More

Anthony Darden gave exceptional service as I took my car in for routine service. Not only did he assist with my the service I knew about, he also helped me with a problems that I was not aware of. He was ve in for routine service. Not only did he assist with my the service I knew about, he also helped me with a problems that I was not aware of. He was very personable and professional, and made my service visit very enjoyable. I would not hesitate to do business with Southwest Kia again because of his customer service skills. More

Mr. Darden has always made me feel that whatever the problem was, it was important, and he has taken care of them in a timely manner, even the air bag light had been on for some time and Mr. Darden took problem was, it was important, and he has taken care of them in a timely manner, even the air bag light had been on for some time and Mr. Darden took care of the problem within a week. He is an asset to the Kia Company. More

Jose was great. He was helpful and always kept me updated on what was going on with my car. When another retailer fumbled on the car job, I took it to Kia and they fixed it. I will not go to any other retail on what was going on with my car. When another retailer fumbled on the car job, I took it to Kia and they fixed it. I will not go to any other retailer but Kia anymore after this. The experience was great. More

Alex is a great Service Rep. I had called with my Alex is a great Service Rep. I had called with my battery being dead and didn't know what to do. She told me to call the 1-800 number and I could h Alex is a great Service Rep. I had called with my battery being dead and didn't know what to do. She told me to call the 1-800 number and I could have my car towed to the dealership at not cost to me.I didn't realize I had that option. Alex is very knowledgeable and very friendly. I will come back to Kia again. I would like her to be named employee of the month if possible. thank you, Bonita Brown More