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Southwest Kia - Mesquite
Mesquite, TX
1,492 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock.
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We also provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,492 reviews
April 02, 2017
Best dealership I have ever worked with First and most important was the personal attention i received from Ash Chowdhury. From the moment we met I knew he would be the man to trust. His e First and most important was the personal attention i received from Ash Chowdhury. From the moment we met I knew he would be the man to trust. His expertise and knowhow led me to the best decision I have made concerning car leasing. For the best experience you'll ever have, trust Kia Motors of Mesquite. Thanks again to Ash for all his help. More
by Goforit8
Employees Worked With
Ash Chowdhury
April 01, 2017
Great sevice and friendly team. As a service professional ( Residential Plumber), I have a standard of service that I provide my customers. It's that same level of service that I exp As a service professional ( Residential Plumber), I have a standard of service that I provide my customers. It's that same level of service that I expect when I am the customer. Alex met my expectations, he was the first to call back after we stopped by the first time, he looked around to find many cars that fit the description of what we were looking for, and made the entire experience feel just right. After our first ever experience buying a car in '08 when we felt we got taken, we were very organized this time and Alex understood our hesitations and gave us plenty of time to make decisions without being pushy. Also, there were a couple issues with the cars headlights and fog lights and the service team took care of it right away. We love our Kia Sorento and will definitely recommend your sales team in the future. More
by Wingless
Employees Worked With
Ivan Navarrete, Alec Burns
April 01, 2017
Amazing Car Buying Experience First time we have ever left the dealership happy and stress free after purchasing a vehicle. The financing process was very efficient and streamlined First time we have ever left the dealership happy and stress free after purchasing a vehicle. The financing process was very efficient and streamlined, and Jerry was AMAZING. So friendly and not pushy at all. Will definitely purchase a car here again. More
by emaleah86
Employees Worked With
Jerry Tonubbee
March 31, 2017
Informative Every time I come to the dealership I am satisfied. I have been using them since they were on Northwest Highway. The work is always exceptional. For Every time I come to the dealership I am satisfied. I have been using them since they were on Northwest Highway. The work is always exceptional. For me on a limited income, they are always willing to work with me on what absolutely needs to be done now and any discounts they can. I am airways satisfied and treated with respect. More
by Dj1234
Employees Worked With
Craig Greene
March 30, 2017
Number 6 and the last one from this dealship! This is the sixth vehicle I have purchased from this dealership and at this point the last. KIA seems to have a problem keeping the copied documents This is the sixth vehicle I have purchased from this dealership and at this point the last. KIA seems to have a problem keeping the copied documents that they had gotten the night of the purchase? Now let's talk about the problems that I am suffering with the KIA organization with this car sale. Where is my contract? I left with no contract but I was asked to sign a blank one and leave it with finance. I had a call earlier in the week from the finance department and he informed me that he had been texting my home phone trying to get a hold of me on the contract? Are you kidding me? You have every way possible to contact me personal cell, work cell, work number and home number, what's the disconnect with the dealership? I signed a blank contract due to KIA not paying the software company for allowing KIA to print contracts. I did not want to take the car home without a contract. KIA had my check and my 2015 but I left with no contract. I expected to pick this up on Tuesday when I was getting the window tinting done on the car and I was told on the phone this, but the finance person was off on Tuesday and no one had a clue where my contract was. I was up at KIA for the window tinting on Tuesday now this was scheduled with you prior and you sent me a text message at 10:32 PM this is not acceptable time of day for me to be getting a reminder from you or KIA. Business hours is an acceptable time of day not 10:32 PM. So I went up to KIA for the window tinting at the scheduled time and talked to Craig per your instructions and he asked me what I was there for? You can't even schedule what is going to be done to this one week old new vehicle with the service department? Now I am informed that KIA service does not do window tinting on Tuesdays only Wednesdays? Are you kidding me at this point I was ready to get my old car back and be done with this dealership and sales. But the service department saved your skin and called a gentlemen that use to do tinting and he agreed to come in early and do the tinting. If this would have not happened I would have been in my 2015 and gone to another dealership and bought the next car. While I am here and now taking more of my time to get this done due to the negligence of your scheduling. I am totally disgusted with this dealership at this point and the sales and finance and how they have handled this whole deal. I will be sending this on to your corporate office so they have a chance to maybe correct the gross problems with this dealership and your performance. I will be not coming back to the dealership for my next vehicle at this point. The service department is the only saving grace this dealership has. More
by chuckunderwood
Employees Worked With
Ivan Navarrete, Jaime Rodriguez
March 29, 2017
Got the job done Was a long process but the end result was I got a new car . So I was happy about that. There's was a lot of bullshiting around which I didn't apprecia Was a long process but the end result was I got a new car . So I was happy about that. There's was a lot of bullshiting around which I didn't appreciate but like I said they got the job done. More
by Steve12878
Employees Worked With
Constantine Boury, Alec Burns, Omar Milan
March 28, 2017
Great experience! From the moment I walked in I was being welcomed by Atifb(Alex) and John Sosa. I initially inquired online and was quickly contacted by Lynell. She an From the moment I walked in I was being welcomed by Atifb(Alex) and John Sosa. I initially inquired online and was quickly contacted by Lynell. She answered questions for me, even late in the evening. I already knew exactly what car I wanted and John did not try to sell me anything different. Atif was instrumental in getting my financing done. He really worked this deal for me. Best of all, I love my car! I purchased a 2016 Optima EX fully loaded! Everything I wanted in a vehicle I was blessed with in this car. When others turned me down, they really worked with me. Go see them. You won't regret it! More
by Happy Customer
Employees Worked With
Atif Shahzad , Lynell Richardson, John Sosa
March 27, 2017
Always Very Satifying Service At KIA MEsquite KIA Mesquite has always been very helpful and informative in servicing my vehicle and I would recommend this dealership to my friends that are looking KIA Mesquite has always been very helpful and informative in servicing my vehicle and I would recommend this dealership to my friends that are looking for a dependable experience. More
by bgburdine
Employees Worked With
Craig Greene
March 25, 2017
VIP is what I felt like! I give hands up to the service department staff especially Heather. I felt very important from the time I pulled in until the time I was shown by demo I give hands up to the service department staff especially Heather. I felt very important from the time I pulled in until the time I was shown by demonstration how to use the new snack vending area to the discussion Heather had of remembering my previous visit. More
by Maleeyah1
Employees Worked With
Heather
March 23, 2017
I am very pleased with the buying experience. I had a very good experience. I had research and knew what I wanted and was given exactly what I asked for. There was no pressure to buy anything ex I had a very good experience. I had research and knew what I wanted and was given exactly what I asked for. There was no pressure to buy anything except what I wanted. Michael B. was very good by telling me other things that were available for my benefil but never pressured me. More
by lsutton
Employees Worked With
Michael Bakolias, Alex in Finance
