Southwest Kia - Mesquite

Routine Maintenance As usual, service was completed as scheduled and in a timely manner. I am a 100% fan of Southwest Kia and would recommend to others to shop here. As usual, service was completed as scheduled and in a timely manner. I am a 100% fan of Southwest Kia and would recommend to others to shop here. More

Diasappointed for the 1st time with This is the normal kia dealership i go to for service, but last week the services were horrible. Car sat in shop area over an hour after they were fin This is the normal kia dealership i go to for service, but last week the services were horrible. Car sat in shop area over an hour after they were finished with it, never informed me had to keep asking, no loaner car available, did not put oil change sticker in window. Could not give answers. More

WONDERFUL EXPERIENCE AT KIA....ALWAYS ALWAYS A PLEASURE AND A GREAT EXPERIENCE VISITING SOUTHWEST KIA MESQUITE. EXCELLENT CUSTOMER SERVICE.. WAITING AREA IS CLEAN, BATHROOMS ARE WELL MAI ALWAYS A PLEASURE AND A GREAT EXPERIENCE VISITING SOUTHWEST KIA MESQUITE. EXCELLENT CUSTOMER SERVICE.. WAITING AREA IS CLEAN, BATHROOMS ARE WELL MAINTAINED, COFFEE AND WATER IS FREE, WIFI AND INTERNET AVAILABLE AND GOOD READING OF MAGAZINES TOO. OFCOURSE, THE RECEPTION FOLKS, GARY AND HIS TEAM ARE A JOY TO MEET. LIKE THE FREE CAR WASH AND AIR PRESSURE CHECK. KEEP UP THE GOOD JOB. More

It was done at a good. The people are nice. I had service done. Oil change done. Gary was very nice. He was professional. They clean my car that was nice. Thank you to everyone. I had service done. Oil change done. Gary was very nice. He was professional. They clean my car that was nice. Thank you to everyone. More

excellent Heather was very kind and attentive to my situation. Customer service has always been excellent. ..thus far..need more service agents like her and B Heather was very kind and attentive to my situation. Customer service has always been excellent. ..thus far..need more service agents like her and Bennie More

Craig took excellent care of me. Best service ever! Worked with me to get the repairs needed within my budget. Never had a dealership like this one. No hard sale or pushy service writer. Worked with me to get the repairs needed within my budget. Never had a dealership like this one. No hard sale or pushy service writer. More

With appointment still takes too long Everyone was friendly. Appt was for 8:30 am. Arrived at 8:15 am. It took too long for exit for a routine check and oil change. 3 hours is not acceptab Everyone was friendly. Appt was for 8:30 am. Arrived at 8:15 am. It took too long for exit for a routine check and oil change. 3 hours is not acceptable. When you can get in and out at competitors. More

service Heather Stallings took care of me! She listened to my concerns,and acknowledged them. She was very courteous, and professional! I would say she is a d Heather Stallings took care of me! She listened to my concerns,and acknowledged them. She was very courteous, and professional! I would say she is a definite asset to your department. More

Awesome customer service and maintenance performed! Took my 2014 Kia Optima in for scheduled service and was greeted by David Newbauer. He immediately got the car into service. No sooner had I sat down Took my 2014 Kia Optima in for scheduled service and was greeted by David Newbauer. He immediately got the car into service. No sooner had I sat down in the nice visitors lounge, David came to notify me that there was recall for door sensors to be replaced and said it would take about 2-3 hours. I stated I had some errands to run and requested a loaner. Fortunately David was able to get me a loaner and off I went. I returned 3 hours later and my car was washed and ready. Best part was that I received a free year of scheduled maintenance and wasn't charged for this service or the recall work done. Great experience and customer service. So glad I purchased my optima here. More

Excellent Service I showed up around 5:00 pm without an appointment. The warning light for low tire pressure had come on. Tim Lumpkin told me they would be happy to ch I showed up around 5:00 pm without an appointment. The warning light for low tire pressure had come on. Tim Lumpkin told me they would be happy to check it out for me. They found a nail in my tire close to the rim and told me they would need to replace the tire. This was done quickly and efficiently. He was really courteous and accommodating. More