Southwest Kia - Mesquite

Kevin Cole was amazing after having a horrible experience at another car dealership. I would buy a car from him again and would recommend him to all of my friends and family. at another car dealership. I would buy a car from him again and would recommend him to all of my friends and family. More

I was lied to by the salesman just so that he could make a sale. I was denied a 2012 of my choice but they wanted me to get a car from Kia. a sale. I was denied a 2012 of my choice but they wanted me to get a car from Kia. More

I was referred by my pastor and spoke with Noe and although he had relocated to another department he still took the time to speak with me and later referred me to Jerry Tonnubbe whom assisted me. Up although he had relocated to another department he still took the time to speak with me and later referred me to Jerry Tonnubbe whom assisted me. Upon my arrival I was greeted with an open door an a smile. The staff there are godly, honest, kind and compassionate. I especially thank Kelsey Allen for being so up front and honest which is something you do not expect when it is your money and time. To be honest every staff member whom I had encounter with (even in passing) were all very, very friendly and the pies are too die for. I thank God for the 2013 Kia Soul that I was blessed with when I left from that dealership in Mesquite, Texas. I have already handed out several business cards to my friends. Overall that was one of the best experiences I have ever had when buying a car and I did not feel pressured at all. Praise God. Marilyn. More

my expiriance at southwest kia was amazing, i was really satisfied with the car i purchased, for the price was set to fit my budget by ivan. yet when it was time to sign the papers the other guy which i don satisfied with the car i purchased, for the price was set to fit my budget by ivan. yet when it was time to sign the papers the other guy which i dont remember his name he was african american forced us to buy an insurance i really didnt want we spent more than two hours telling him we didnt want all that coverage for our price was going to rise to ove 5,000. yet he refuse to listen and he refuse to take the unwanted insurance. i was really fuustruated and nearly cut the deal off yet since i fell in love with the 2013 forte koup and ivan was super nice i maintain calm and got negotiated to a 2,500 insurance. More

The entire staff was very friendly and didn't try to waste my time. They were very honest about pricing and what I needed in a vehical. Meaning, they didn't try to make me purchase something that was mo waste my time. They were very honest about pricing and what I needed in a vehical. Meaning, they didn't try to make me purchase something that was more than what I wanted or needed. More

Wow, what an excellent experience. I negotiated the purchase by phone with Kelsey. He was an excellent communicator. I must say you have another excellent employee, his name is Kevin. This gentle wil purchase by phone with Kelsey. He was an excellent communicator. I must say you have another excellent employee, his name is Kevin. This gentle will give up his shirt if the need was required. I have never dealt with an individual like him, he has an excellent personality and demonstrates a lot of pride in his job. Usually, after you purchase a vehicle you are forgotten, but I must say not with your company. Kevin has gone above and beyond. I called Kevin because I was having some difficulty in programming the garage door opener. He attempted to assist me and what he couldn't help me with he literally walked to the service department to have them talk me though it. He didn't give up on me. He is definitely a great asset to your company. More

Our 2010 Kia Forte broke down as my wife was returning from Galveston vacation. The car had to be towed from Madisonville, TX which is several hundred miles from Dallas. This also happened on a Sunday, O from Galveston vacation. The car had to be towed from Madisonville, TX which is several hundred miles from Dallas. This also happened on a Sunday, October 7th so we had it towed to Mesquite. I went on line since Kia Southwest is advertised on TV a lot. As well to see what on line the reviews stated. We live in Coppell and the closer dealer is in Lewisville/Carrollton. Because Mesquite Kia had good reviews and TV ads decided to have it towed there and I would drive there to pick up my wife, her friend. First, we found the Sunday the dealership was closed, but security came and allowed us to tow the car into the gates for safe keeping. The Monday morning I spoke with Gary and he worked quickly to have the problem identified. The transmission went out and had to be replaced. Gary called me several times to keep me apprised of what work and what was needed. He informed me it would need to be replaced and the earliest it could be ready is Monday October 15th. On Monday morning Gary called and said the car was ready for pick up. I appreciate Southwest Kia and Gary for working to get our Kia Forte repaired and detailed, and up to date service. He was very friendly, respectful, and I appreciate the efforts to see it done as quickly as possible. Clint Thomas More

I recently went to southwest kia to purchase a new vehicle. The salesman i spoke with was Mike and he was fairly nice however the fellows in the finance department never said a word to me but were ver vehicle. The salesman i spoke with was Mike and he was fairly nice however the fellows in the finance department never said a word to me but were very friendly to my cosigner. The manager was very Rudd to me and spoke only to my friend and not a word to me. I asked for one vehicle they told me i wasn't good enough for that one and wanted me too purchase the cheapest car with the least options on the lot, which wouldn't have been that bad except they only had one and I'm not very fond of silver cars. They refused to lower the interest rate and the best rate they gave me would have put me paying $29,000 for an $18,000 car. I didn't go there for a Chevy priced kia. I'm sure even with poor credit ford or Nissan or maybe even Chevy will treat me better, get me a new car for what I'm asking and most likely will get my business. I'm sorry that i don't meet the kia standard for new purchase but they didn't have to treat me like trash. More

I enjoyed working with my team of Kevin, Kelsy, and Alvin. They were courteous and helpful and very nice. It made my buying of a new Kia Soul almost pain-free! Thank you team! Jill Wallace Alvin. They were courteous and helpful and very nice. It made my buying of a new Kia Soul almost pain-free! Thank you team! Jill Wallace More

My first two visits to Southwest Kia, I dealt with a clown by the name of Reggie. Reggie literally switched the car I wanted and test drove with a higher priced car, then made a scene when I called him clown by the name of Reggie. Reggie literally switched the car I wanted and test drove with a higher priced car, then made a scene when I called him out. QUICKLY and intuitively, Kevin came to me to find out what had transpired. Kevin then immediately offered me a solution to the problem. He was genuinely there to assist me. Thanks to Kevin I am proud to tell people about Southwest Kia. Thank you Kevin!!!!!! sidenote: the clown is no longer there More