Southwest Kia - Mesquite

I am not a typical customer. I spent 11+ years in the I am not a typical customer. I spent 11+ years in the car business. I was the top Buick salesman in the Dallas zone in 1980. Later I sold Cadillac I am not a typical customer. I spent 11+ years in the car business. I was the top Buick salesman in the Dallas zone in 1980. Later I sold Cadillacs. Cadillac has extremely high customer service standards. All of which served to make me picky and not easy to satisfy. Kelsy and all of the rest of the sales, service, and parts staff do an excellent job of provding high quality customer service. They tell the truth and do what they say. I've bought one new and one used Kia from Southwest in the last 18 months. There is a high probability that I'll buy my next vehicle from them as well. More

I previously had an appointment with another person and when I arrived they were not available so Kevin stepped in and gave OUTSTANDING service. I couldn't have asked for a better sales person. He had Know when I arrived they were not available so Kevin stepped in and gave OUTSTANDING service. I couldn't have asked for a better sales person. He had Knowledge of everything I wanted to know and could relate to anyone. It was a great experience and I would recommend them to anyone ! More

I gave a rating of 5 due to the exceptional customer service I received at Southwest Kia Mesquite. The salesperson Kevin Cole gave me exactly what I wanted... a good deal. All promises he made were deli service I received at Southwest Kia Mesquite. The salesperson Kevin Cole gave me exactly what I wanted... a good deal. All promises he made were delivered. The car was detailed way beyond my expectations and was filled to the brim with gas, not half full, full full.(lol). The windows on the car were not tinted, so he made a promise to have them tinted when it was convenient for me, not for Southwest Kia. Not only did Kevin Cole keep his word and have the windows tinted, he also personally drove my car to my workplace after having the windows tinted as I had to drop the car off early that morning. There seems to be a different attitude on how to sell cars at Southwest Kia Mesquite- no high pressure selling, give the people what they want. If we plan on getting our forth kia we know where to go to and who to see- Southwest Kia Mesquite-Kevin cole. In addition, I also would like to acknowledge Tim Free in the finance department crunching out all those numbers and then going over the forms with us. Tim was very professional, patient and had a great demeanor. He was straight forward and gave informative information on his products and services. The experience was exceptional, and believe me, we have all dreaded buying a car at one time or another.. because of the.... high pressure selling. More

Kevin Cole made my experience with Southwest Kia Mesquite enjoyable. He was knowledgeable, honest and gave me more than enough information about the Kia Sorento than I expected. Kevin was also very patient w enjoyable. He was knowledgeable, honest and gave me more than enough information about the Kia Sorento than I expected. Kevin was also very patient with me and didn't pester me about buying a new car. I am a person that apreciates good customer service because I know how I treat people and Kevin proudly stepped up to the plate and delivered on providing what I needed through good customer service. Thank you Kevin for being a great "product speciaist". I love my new Kia Sorento! More

I have to honestly say that I have never liked working I have to honestly say that I have never liked working with a car salesman - until now. Being married to a fireman (who really hates car dealers I have to honestly say that I have never liked working with a car salesman - until now. Being married to a fireman (who really hates car dealerships), we were dreading walking into the KIA dealership in Mesquite. Our experience in Rockwall had not been pleasant when the salesman followed us out and said he had to have our name and contact info. We were greeted by Kevin Cole who has to have the most laid back personality ever. We told him what two cars we had narrowed our search to, and he asked if we wanted to test drive them. He actually went and got the keys in just a few minutes, and we were on our way. He didn't ask for our address,license,blood..., take forever to get the keys, or pressure us during the drive. He just sat back and answered questions as we asked them. After we finished, I told him we were going to check out a few prices at other dealerships. He only asked if we would give him a shot after we decided on what car we wanted. My husband actually shook his hand,(a first in almost 30 years of marriage), and told him we would. To make a long story very short, we decided on a KIA RIO for my son to drive back and forth to college. Kevin was there with me every step of the way, and was nothing but supportive while helping me get the best deal I could. The sales manager found what I wanted for the price I would pay, but it was in Austin. NO PROBLEM - Kevin drove there to pick up the car. If you hate buying cars and dealing with salesmen, managers.... then ask for Kevin Cole. He makes it seem like you are just dealing with a friend instead. More