Southwest Kia - Mesquite

There is no words to describe how amazing our experience was when we came to this dealearship!! My dad and I had been looking for my first car for months. We went everywhere trying and hoping to find someth was when we came to this dealearship!! My dad and I had been looking for my first car for months. We went everywhere trying and hoping to find something that would not only fit our budget but also offer safety, reliability and style. We knew that it was hard to find something with everything we wanted, but it wasn't until we came to Southwest Kia of Mesquite, that we found exactly what we were loking for! We didn't only find the right car but also the greatest sales representative you could possibly ask for, David Jones! From the moment we walked in, to me driving away with my new precious SUV, he made us feel at home and the feeling of trustworthiness. If you're looking for a new or used car, this is definitely the place to come. They even filled and payed for a full tank of gas!! something that was unexpected and I totally aprecciated it. Be smart like I was and go there and get your car there! :) More

We had the worst experience with Southwest Kia. When we walked in, Harold greeted us with a friendly smile and great customer service. We went in to test drive only since they did not carry the car we want walked in, Harold greeted us with a friendly smile and great customer service. We went in to test drive only since they did not carry the car we wanted and in the color we wanted. Harold understood that. After the test drive he took us back to his office and slid paperwork in front of us and gave us pens to start the buying process. We expressed that we were not going to buy that day since they did not have our car. He proceeded to take the pen right out of our hands and exclaimed, "you won't be needing these". He immediately became incredibly rude and asked for his boss to talk to us. His boss was so friendly and we wished we could have worked with him instead. What kind of service is that? Be nice until you see that your commission is walking away then be a total jerk? AWFUL. If you see this guy coming up to you, avoid him at all cost! Went to Huffines Kia of McKinney and bought our car there. WONDERFUL experience and the people there are so courteous. We do not recommend Southwest Kia. More

My car was totaled a few months ago and I was dreading My car was totaled a few months ago and I was dreading having to deal with the games car salesmen play. That's why it took so long to finally get My car was totaled a few months ago and I was dreading having to deal with the games car salesmen play. That's why it took so long to finally get the nerve up to actually 'give it a try'. To my surprise, this was a totally enjoyable experiance. My 16-yr old daughter was with me and she, too, thinks Juan was an awesome salesman...not pushy, no game-play, very personable, etc. He listened to what I wanted and on the 1st shot brought out a car in my price range that we loved. Giovanni (finance) was friendly and courteous and thorough and answered every question. Both gentlemen (and others in the dealership) made us feel welcomed and comfortable. Kudos to Kia for finally making car buying as it should be! And a very special thanks to Juan who made me feel like I had just made a friend. I'll definitely refer others to this dealership......so will my daughter and at 16 I'm sure she'll need a car soon. Sincerely, Brenda More

Went online and looked through inventory, found car was interested in. Called dealership, spoke with Ivan. Drive in to dealership, met with Ivan, looked over the car, took test drive and within 2 hours, dr interested in. Called dealership, spoke with Ivan. Drive in to dealership, met with Ivan, looked over the car, took test drive and within 2 hours, drove home in the car we wanted! Easiest buying experince I've ever had. From the minute we arrived till left finance office, felt welcome and at ease....no pressure. More

James and Don where beyond amazing. They did so much to help make my purchase easy and hassle free! I would highly recommend this dealership. I will be referring people and when the time comes for another help make my purchase easy and hassle free! I would highly recommend this dealership. I will be referring people and when the time comes for another car or to trade this one in I will be going back to Southwest Kia in Mesquite. The finance guy I worked with was Tim and he was also very helpful. I was purchasing my first new vehicle and I am only 24. Tim explained everything in detail to me. James, the general manager and Brandon the sales manager were also very accommodating. They made sure I got the most for my trade-in! GO BUY A CAR FROM SOUTHWEST KIA MESQUITE! More

Excellent customer Service. Worked well with me on finding the car I wanted before I left the dealership. The salesman and finance person were awesome. Very professional,no pressure and was very atten finding the car I wanted before I left the dealership. The salesman and finance person were awesome. Very professional,no pressure and was very attentive to what I asked for and not what they could give me. More

I purchased a new 2012 KIA Optima SX from Southwest KIA of Mesquite on 12/19/2011 from Kevin Cole. He was friendly, laid back and easy to talk with. The transaction was smooth without a lot of back and for of Mesquite on 12/19/2011 from Kevin Cole. He was friendly, laid back and easy to talk with. The transaction was smooth without a lot of back and forth with the dreaded 'manager's desk'. They did not have the color/trim I was looking for in stock, but quickly found one in their sister store that was exactly what I was looking for, and had it deliver within 2 hours. I came in to the dealership with a confirmed price from TrueCar.com that was honored by the sales management with no haggling. This is the second car I have purchased while using the TrueCar.com web site, and think it is great if you know what you are looking for (model, trim levels, etc.) The KIA dealership is handsome and has a pleasant atmosphere, with a clean service bay and comfortable service waiting area. This is my 3rd Hyundai/KIA purchase, and I can not say enough good things about them - well built, smart designs and excellent value. More

We researched online on what type of van we wanted and the prices.....We had no experience with a KIA product before but wanted to check them out....When we arrived Kevin introduced himself to us and WOW! the prices.....We had no experience with a KIA product before but wanted to check them out....When we arrived Kevin introduced himself to us and WOW! he is so friendly like an old friend! We were there to look at the lower priced option but I went to the higher one and of course I wanted to test drive it...Kevin assured us he could get us a good deal...and there is not many times you can leave a dealership and feel like you got a good deal..but we did just that! We haven't driven many miles yet but so far we are LOVING it! :) We absolutely will be referring friends to Kevin and maybe ourselves for an Optima in the future. More

Michael Sierra is the best service consultant!! He went above and beyond the "call of duty" by coming out to where I was at and jumping my car off so that I could get it to the dealership to have the batte above and beyond the "call of duty" by coming out to where I was at and jumping my car off so that I could get it to the dealership to have the battery changed. I love working with him. He always has a smile on his face!! More

I always dread the new-car buying process. Other dealers have tried to push me toward more expensive cars and options that I didn't want or need. They have also told me it was impossible to get a car withou have tried to push me toward more expensive cars and options that I didn't want or need. They have also told me it was impossible to get a car without already-installed expensive pinstriping and the like. So I always read up on pricing and such on Edmunds.com and consumerreports.org to prepare myself for the inevitable ordeal. I have to say, however, that my buying experience at Southwest Kia in Mesquite was amazingly pleasant. My salesman, Kevin Cole, was very knowledgeable and peresonable. He helped me compare Soul Base and Plus models with both standard and automatic transmissions and didn't try to push me into a higher trim line. I felt zero pressure. Kevin personally drove to a sister dealership in Rockwall to get me just the model and color I needed. Then, going above and beyond the call of duty, he accompanied me to turn in the rental I had been driving since the accident that totaled my previous car. Best of all, Kevin got me a price that even the Consumer Reports buying service considers excellent. I strongly encourage anyone shopping for a car to read up on features and pricing before going to the dealership; knowledge is power. But judging by my experience so far (I just got the car) I can also wholeheartedly recommend Southwest Kia and, especially, Kevin Cole. More