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Southwest Kia - Mesquite

Mesquite, TX

Overview
Reviews
Vehicles
3.3
1,488 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling. Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We also provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1919 Oates Dr

Mesquite, TX

75150

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Showing 1,488 reviews

November 17, 2021

Prices for services have gone up and the are no longer bundled, but priced individually. More

by MARCYVETA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all our customers at every visit. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit. In order to improve our customer experiences, I'd like to know specifically what we need to address. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

November 17, 2021

The dealership has bad customer service, they need to take better care of their customers. More

by TAISHA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio Ayala
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Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hello, Our team at Southwest Kia of Mesquite strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit, and what we can do in the future to enhance our customer experience. Please reach out to me at your earliest convenience at bartbezanson@lithia.com. Thanks so much and I look forward to speaking with you soon. Bart Bezanson General Mananger

November 17, 2021

I was given great service as always. I really appreciate the wonderful service that is always given when I come in. More

by Cece Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prince, Heather Stallings
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Nov 22, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks so much for the positive feedback. We look forward to seeing you again soon at Southwest Kia - Mesquite!

November 17, 2021

Good fast and friendly service.But middle tray was Good fast and friendly service. But middle tray was missing from middle bucket....after service I notice it was gone after I got on the road to drive More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hi Lisa, thanks for the kind review, and for letting us know about your missing tray. Feel free to reach out to me so we can do some research for you (jasonmurphy@lithia.com). We appreciate your continued patronage and look forward to seeing you again soon at Southwest Kia of Mesquite.

November 16, 2021

My experience at the Southwest Kia was one of a kind experience. I love them. More

by Robert Jr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Tonubbee, Jarod Mizell, Omar Milan, Heather Stallings, Keenan Mcfarland, Joseph Castiglione, Antonio Wilson, Kelvin Peoples, Edwin Sandoval, Estefania Perales
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Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you so much for the kind words & five stars, Robert! Our team is thrilled to hear your recommendation, and we look forward to seeing you again soon at Southwest Kia - Mesquite.

November 16, 2021

I just bought my 5th KIA from this dealership! Jerry Tonubbee is my salesman always! More

by KATHEYPEDERSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Tonubbee
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Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thanks so much for the kind words, Kathey. Jerry was delighted to hear them, and the entire team appreciates you choosing Southwest Kia - Mesquite for your automotive needs time and time again. Please let us know if there is ever anything we can assist you with. See you at your next scheduled service visit!

November 16, 2021

This a great dealership. Almost always takes care af my issues when I come in More

by quarzar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you for the positive feedback. The team at Southwest Kia - Mesquite was delighted to hear your kind words, and we look forward to seeing you again.

November 16, 2021

I would like to recognize Elijah Sanchez for the great service he provided during our visit to the dealership More

by elviahsolano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Sanchez
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Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks for taking the time to recognize Elijah. He is truly an asset to our team at Southwest Kia of Mesquite. We're glad your last visit was a five-star experience, and we look forward to serving you well into the future.

November 16, 2021

They suck really wish I would have been somewhere else on top of that I payed my money for service I didn’t receive More

by COMMALETHIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason ,gerret, ashlwy, Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

November 15, 2021

We have been a Kia Mesquite customer since 2007. Recently, we had our 2019 in the shop do to being hit on the left & back panal which messed up the sensors. Kia reprogrammed the new sensors and the More

by TKATHIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 15, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for the valuable feedback. We look forward to seeing you again at Southwest Kia - Mesquite soon.

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