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Southwest Kia - Mesquite

Mesquite, TX

Overview
Reviews
Vehicles
3.5
1,496 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling. Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We also provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1919 Oates Dr

Mesquite, TX

75150

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Showing 1,496 reviews

November 19, 2021

Employee was very professional and helpful. I received a ride home after dropping my car and the courtesy was picked me back when car was ready. More

by MYRNALWEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
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Nov 22, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks so much for the positive feedback. We look forward to seeing you again soon at Southwest Kia - Mesquite!

November 18, 2021

Very respectful and professional personal, they treat you like family it’s fast and easy More

by ANDRI.HERRERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hi Andri, thanks for taking the time to let us know your last visit was a five-star experience! Heather & the team at Southwest Kia of Mesquite were thrilled to hear your kind words. We hope to see you again soon.

November 18, 2021

The dealership has bad customer service, they need to take better care of their customers. More

by TAISHA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio Ayala
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hello, Our team at Southwest Kia of Mesquite strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit, and what we can do in the future to enhance our customer experience. Please reach out to me at your earliest convenience at bartbezanson@lithia.com. Thanks so much and I look forward to speaking with you soon. Bart Bezanson General Mananger

November 18, 2021

We have bought 5 cars from SW Kia starting in 2015 and we have always received very good customer service. So far, I see no reason to shop elsewhere. And, we have never had problems with the autos except for More

by PLAYDIXIE4ME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prince in Service, Tim Free, Jerry Tonubbee
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Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you so much for your continued patronage. Our team at Southwest Kia of Mesquite is grateful for customers like yourself, and we want to ensure you have a five-star experience at every visit. Thank you for letting us know how we're doing, and we look forward to serving you well into the future.

November 18, 2021

Great service. I purchase I Kia Sorento 7 years ago here. And came back and purchase my sportage. Service still excellent. Thank you More

by cmccall005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Mizell
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Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you for your continued patronage! Jarod is an asset to our team at Southwest Kia of Mesquite, and we were all thrilled to hear your kind words. We're happy your Sorento is still adventure-ready! We look forward to serving you for years to come!

November 18, 2021

You have not fixed my car, very frustrating, please remedy as soon as possible. Thanks. More

by aathyjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Greene
Report | Print
Nov 22, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

November 18, 2021

Excellent customer service! Thank you, Carter for making the experience easy and non-pressure through the whole process! More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Macey
Report | Print
Nov 22, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks so much for the positive feedback. We look forward to seeing you again soon at Southwest Kia - Mesquite!

November 17, 2021

Something was broken by Kia during an oil change but apparently it was my financial responsibility to get it fixed. This is a small issue though compared to past issues with Southwest Kia in Mesquite More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Stallings
Report | Print
Nov 22, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

November 17, 2021

I was supposed to receive feedback from Jasoin Murphy on my complaint. Dealer rater forwarded me email address which is incorrect. Still waiting for resolution. More

by junrivera104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Greene
Report | Print
Nov 22, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

November 17, 2021

Good fast and friendly service.But middle tray was Good fast and friendly service. But middle tray was missing from middle bucket....after service I notice it was gone after I got on the road to drive More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hi Lisa, thanks for the kind review, and for letting us know about your missing tray. Feel free to reach out to me so we can do some research for you (jasonmurphy@lithia.com). We appreciate your continued patronage and look forward to seeing you again soon at Southwest Kia of Mesquite.

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